Business ProfileforWhite Billiards

I want anyone reading this review to know that I have NEVER written a review before on anything in my life. I bought my White Billards pool table back at the beginning of 2022 and its over two years since I made my initial purchase (01/12/22). I have NEVER received the run around like I have with this company. Basically the pool table showed up with the incorrect felt color and the tabletop did not fit. To this date my tabletop has not been replaced or refund received. A company like this should not be in business if they treat their customers this way. Especially when we are spending thousand$$$$ of dollar$$$ on their products. I waited patiently for five months for my pool table to arrive. Unfortunately, once it arrived, the table had the wrong felt color and the table top that it came with did not fit properly. I immediately informed WB customer service. I was informed that they would work to get the situation corrected right away. Well, their version of right away was literally several months. I continued to get the run around until someone finally came out to change the felt color (as the current one clashed with my decor). Once the felt was changed there was a noticeable scratch on the table. The men who changed the felt, their solution to the problem was to put a sticker over the scratch (Im not making this up)! I reluctantly informed WB customer service about the scratch. I say reluctant because I knew they were not going to do anything about it and I was right. The other outstanding problem I had was the tabletop not fitting correctly. After almost a year, they informed me that they finally had the replacement tabletop but their driver delivered to the wrong address in another state (*********). I dont understand how that is my problem! Needless to say I still dont have my tabletop or $500 refund. I have been lied to throughout this entire exhausting process! Do not spend thousands of your hard earned money with this company!