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Business Profile

Cell Phone Equipment

eSureBuy

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Cell Phone Equipment.

Complaints

Customer Complaints Summary

  • 23 total complaints in the last 3 years.
  • 6 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/24/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a Fitbit Inspire 2 from them. The first thing I noticed was that they didn't send my item when they said they did. It was supposed to have been sent on March 11, 2025, but after complaining to them, they sent it out on March 17, 2025. The box had been opened and it wasn't in good shape.

    Business Response

    Date: 03/24/2025

    All orders are immediately processed . Some deliveries may take longer than others depending on your location and **** shipping. 

    Product is 100% original and ships in good and working condition. Product may have been tampered with during the shipping process.

  • Initial Complaint

    Date:02/24/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a pink phone case. They charged me for it. I got an email saying it was shipped. I waited a week. Did not get the item. I checked tracking it showed it had never shipped. I emailed them and asked why. They said oh we dont have pink we only have black do you want it? I was thinking were they ever going to tell me that if I didnt reach out? I said no I dont want black I want a refund to which they never replied! They charged me for an item I never got!

    Business Response

    Date: 02/24/2025

    Since the product was out of stock in twilight edge and was only available in the black color the order was refunded.

  • Initial Complaint

    Date:01/27/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased two sets of earbuds from this company on 1/3/25 for $146.85 the order number is #******. There was no indication on the website that these would arrive in any condition other than new. I received the earbuds on 1/22/25 and what I received were two sets of heavily used earbuds, the cases were scratched up, the earbuds had earwax caked inside of them and visible to the naked eye, there was a piece of hair caught in one of the cases. When I contacted the company they told me that they could not help me until they received the product back and inspected the products themselves. I already tried to clean these up so they arent half as gross as they were when I recieved them and it is unacceptable to me that the company wants me to pay to return them in good faith that they will refund my money when they sent me a product they falsely advertised to begin with. I can provide additional pictures if requested however I was only allowed to upload one here to this document.

    Business Response

    Date: 01/30/2025

    rma number was issued on this order. we will inspect the unit upon receipt. all products are shipped new and 100% original. 

    Customer Answer

    Date: 01/31/2025

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

    I have been waiting to receive the prepaid shipment label, the company said they would pay for the return shipment. The company has multiple complaints from people claiming they sent them used products. This company is selling used and dirty items and claims they are new how is that possible? 

     

     

     

     

    In order for the BBB to appropriately process your response, you MUST answer the question above.


    Sincerely,

    *** ******




     

    Business Response

    Date: 02/05/2025

    rma number was issued on this order. cardholder must return merchandise for inspection prior to issuing refund. 

    Customer Answer

    Date: 02/11/2025

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

    [Your Answer Here]

     **** ***** at esurebuy

    instructed me to write return to sender on the envelope and give the item to the post man to be returned, I did as he instructed and informed him as well. **** ***** said when I return the item he would reimburse me the full purchase price.

    I checked my account and he has yet to repay my original purchase price, I communicated this to **** in an email as well. **** has not responded as of yet.

     

     

     

    In order for the BBB to appropriately process your response, you MUST answer the question above.


    Sincerely,

    *** ******




     

  • Initial Complaint

    Date:10/28/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased a Logitech MK550 Wireless Wave Combo on 10-11-24, keyboard space key came broken, have made several attempts to email for a refund or return, no response.

    Business Response

    Date: 10/29/2024

    exchange number was issued on this order. product must be returned for inspection prior to shipping replacement. we have not received returned merchandise.

     

    return to 

    esurebuy

    ****************

    *****************

  • Initial Complaint

    Date:04/01/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased a JBL Flip 2 from this so called business back in June 2023. At first, they did not ship the package out to my address. They shipped the package to another address that is literally next door to their business address. Theres no way to contact them. Theres a fake number they provided which doesnt even work. I sent them a well deserved email about them being scammers & opened a dispute with my credit card company. Of course thats when they decided to ship out to my actual address (after receiving that email & the dispute that I filed with my credit card). Instead of receiving a brand new JBL Flip 2 speaker, I received a damaged / defective counterfeit item with blemishes, discoloration, scuffs, scratches & stains all over it. Not only was it not brand new but it was a knockoff replica speaker. I highly advise everyone to do their research when purchasing ANYTHING from an unknown company that is not the actual business / company of the product theyre buying. Whether its a third party seller or whatever, if its not an authorized retailer such as **** **** ***********, ************* etc. Be sure to do your research in order to prevent yourself from getting scammed by a company like this. Also, if you look up their address its not even a business. It looks like a residential address. I paid over $115 for a fake counterfeit item thats damaged. I opened another dispute with my bank. Now, Im leaving reviews on all platforms & will be making a complaint with EACH & EVERY agency via phone + complaint boards on websites such as The Better Business Bureau. Im also reporting this fake business to local authorities for them to investigate each & every crooked involved.

    Business Response

    Date: 04/01/2024

    product is 100% original and ships in good and working condition.product is tested prior to shipping. This order was placed more than 10 months ago and is not under our return policy.  we have not received any complaints on this order till now. esurebuy is here to satisfy all customers with their orders as long as it is within the return policy. 

    Customer Answer

    Date: 04/01/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

    Merchant continuously sends the same response to everyone who has made a complaint on behalf of their fraudulent business which sells counterfeit products. 

    your products are nowhere near original, not even 0.5% so stop lying to everyone that you sell authentic products when in reality you dont. The ratings & reviews on this platform & others such as Yelp + others proves my point.

     

    This fraudelent company has 1 star ratings & reviews from everyone for obvious reasons. You dont sell authentic electronics. They are all counterfeit knockoffs just like your business. 

    The transaction is from 9 months ago. Learn how to count. The order was placed on June 25th & the product wasnt received until mid July because the first package was shipped to your own business address, remember? Theres email communications as proof.

    The reviews I have left on other platforms are from months ago. This BBB complaint is being addressed 9 months later because your business has been reported to the local authorities for investigation. Cant wait to see what happens when you try to lie to the Feds that you sell originals lol.

    You, your company & all others involved are frauds, scammers & thieves. But dont worry because it wont be lasting for much longer. Ive shut down plenty of businesses & yours is next up! Lmao

     

     

     

     

    In order for the BBB to appropriately process your response, you MUST answer the question above.


    Sincerely,

    *****************




     

  • Initial Complaint

    Date:07/31/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a Bluetooth Headset for almost $100. It arrived yesterday and as I tried to turn it on or connect it to my phone, it was not turning on. The headset seems used as it came in a plastic bag (no box or manual). This is so disappointing especially for the price. On the website, there are no details about how to report this or where to return it so I can get my money back. Please let me know my return/refund options ASAP. My order number is ******. Below, I attached the order invoice and pictures on how the headset arrived.

    Business Response

    Date: 08/01/2023

    product is 100% original and is in good  and working condition. product is tested prior to shipping and ships in bulk packaging for shipping purposes. 

    you may contact us at ****************************** for customer service on your order.

  • Initial Complaint

    Date:05/16/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The date of purchase was a week before April 01, 2023, I purchase order number ******. I purchased a Fitbit Blaze Smart Fitness Watch Large, Black, and Silver ( ITEM #FB502SBKL). I received a Fitbit watch and it was all-black. The package the Fitbit was in was the correct Fitbit watch but it had an all-black watch. I reached out to your company several times after I received the Fitbit watch asking someone to please reach out to me about this mistake. No one from your company reached out to me. Therefore, your return policy should be null at this point. Please refund my money and sent me a prepaid postal so I can return the watch. I do not want to purchase anything from this company because of the way your company treats their customer. I noticed on the side of the box it has ***********with a silver around the base of the watch. Looks like they put a watch in plastic wrap and bubble and put in an extra band in a different color and mailed to me expecting me to settle for it.

    Business Response

    Date: 05/18/2023

    product may have been shipped in error. this is the same model but different color . you can return to **. your rma number is ***********. please mark *** with rma number. valid for 7 days

    contact customer service for exact details on your return

  • Initial Complaint

    Date:05/16/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 4/12/2023 I purchased a ******* EP-P5200 Wireless Charger Duo Pad Fast Charge 2.0 - Black from this company. I received an initial order confirmation the same day via email. after 5 days of nothing on 4/17/23 @ 9:01 AM I sent an email to the company to cancel the order. At 12:36 PM I received an email back stating that the item had been shipped and was given a tracking number which when I looked up said the label had been created but **** was still waiting for the item. Continued to check the tracking status and on 4/20/23 the **** website still said label created and waiting for item. I did receive the package on 4/21/23 @ 12:46 PM in my mailbox. When I retrieved the item from the mailbox I could tell it wasn't in any kind of box just thrown into the **** shipping bag. I did not open the bag and wrote Refused on the outside and returned to **** on Monday 4/24/23 to send back to the business. They received the package back on 5/2/23 per the tracking sheet I had printed by the ****. It is now 5/15/23 and I am haven't seen any kind of refund on my credit card.

    Business Response

    Date: 05/18/2023

    all orders are immediately processed upon receipt. we are unable to cancel the order once the order is placed since orders are immediately shipped. package was delivered in time to the address you requested on the order. no rma number was issued on this order. all returns require rma prior to returning merchandise. 

  • Initial Complaint

    Date:03/23/2023

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed and order with eSureBuy.com on 18 Mar 2023 for a data cable for HTC **** for $13.90. On 20 Mar 2023 I emailed to cancel the order. The tracking information states order ****** Label has been printed and is waiting for pickup. Mar 23 I re-email to cancel the order and credit my $13.90 back to my **** card. Mar 23 2023 still states Pre-Shipment Shipping Labe ******** **** Awaiting Item. I have yet to receive a rely to my emails.

    Business Response

    Date: 03/23/2023

    order was processed and shipped. it may take some time for **** to update their system. package will be delivered in time. 

    Customer Answer

    Date: 03/23/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

    [Your Answer Here]**** still states it is not in their system. So I would consenter it lost. I am still look for a refund of $13.90. Before I would close this case.

     

     

     

     

    In order for the BBB to appropriately process your response, you MUST answer the question above.


    Sincerely,

    *************************




     

    Customer Answer

    Date: 03/24/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ******** **** finally deliver package and **** Website on states delivered; that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    *************************



     

  • Initial Complaint

    Date:02/14/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Jan 24rd2023 Order two plantronic headsets, paid ahead of time with chg card, received product third or fourth of February in the mail, in baggies no packaging no instructions nothing. product was defective . I attempted to contact seller to no prevail, only had email ******************************* for ******************* to work with. Took days for reply, would not issue a refund or an RMA to return, gave me thru email, an a number for plantronic of ************* asuring that it had a year warranty. everything communicated through email would not give phone number. stating that it had a year warranty and they would resolve the situation. in calling and contacting them a **************** being the manager indicating that the company was not a distributor so therefore they Plantronics @ ****************, could not confirm purchase and could not honor warranty suggested I file a complaint with better Business bureau. Would be happy to give me other distributors to purchase the product . The product cost me $256 purchased through a charge card this is crazy please help. *** ********** ***********************

    Business Response

    Date: 02/16/2023

    product is 100% original and ships in good and working condition, product is tested prior to shipping and ships in bulk packaging for shipping purposes as advertised. cardholder must contact customer support for rma number

    Customer Answer

    Date: 02/17/2023

    Better Business Bureau:
    I Can send u email from him.  No means to return product or understanding of refund sent after. Post says you can not reuse shipping envolope or postage.  Very shady will not call on phone to clairfy or  resolve ). after.  Paid full in good faith to him. Defective product recieved. This is not normal business protocol requesting complete refund and product will return to supplier once refund and RMA envelope etc sent to me to do so like a normal company would do thank you  coming up on on an month of them having my money in good faith  from me. 
    I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

    [Your Answer Here]

     

     

     

     

    In order for the BBB to appropriately process your response, you MUST answer the question above.


    Sincerely,

    *************************




     

    Customer Answer

    Date: 03/14/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

    Reject comment from seller.

    Not true, product was  return and tracking shows received.  i paid for shipping, no rma label ever sent to me.. i followed
    ************ post office requiresments and advice. 
    Can not refuse and open package,.and mail it back  no one will do that, its false info given.  incorrect info give by seller ***** *** ***, *******************************. **** refuses to speak on phone. It's been over a month.  Only communicate thru email once a week. No way to do business i learnby ****** if i cant walk in and buy it i won't. .  No refund done as of yet .recd defective not working plantronic  state he's not a rep of thier..   should not be in business  buyers beware. 
    Time soon for  lawyer and court

     

     

     

    In order for the BBB to appropriately process your response, you MUST answer the question above.


    Sincerely,

    *************************




     

    Business Response

    Date: 03/16/2023

    order was refunded.

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