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          Jetson Electric Bike LLC has 1 locations, listed below.

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            Business ProfileJetson Electric Bike LLC

            Electric Bike and Scooters

            Contact Information

            86 34th St Unit 4

            Brooklyn, NY 11232-2006

            Visit Website
            (888) 976-9904

            Customer Reviews

            1.44/5

            Average of 36 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            103 complaints closed in last 3 years

            27 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            D

            This business is not BBB Accredited

            Search for Accredited
            Businesses in this category

            Years in Business: 11

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

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            Overview


            Business Details

            Location of This Business
            86 34th St Unit 4, Brooklyn, NY 11232-2006
            BBB File Opened:
            5/24/2013
            Years in Business:
            11
            Business Started:
            12/1/2012
            Business Incorporated:
            10/27/2011
            Type of Entity:
            Limited Liability Company (LLC)
            Business Management
            • Devon Ramdan, Senior Director of Customer Care Strategy & Operation
            • Mr. Justin DeLorenzo, VP, Customer Experience and Operations
            Contact Information

            Principal

            • Devon Ramdan, Senior Director of Customer Care Strategy & Operation
            • Mr. Justin DeLorenzo, VP, Customer Experience and Operations

            Customer Contact

            • Mr. Justin DeLorenzo, VP, Customer Experience and Operations
            Additional Contact Information

            Website Addresses

            Read More Business Details and See Alerts

            Customer Complaints

            103 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            06/27/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Resolved
            The jetson bolt pro electric bike was bought directly from jetson in November 2023 and quit working in May.I contacted them in May have seem the proof of purchase and a video of what was wrong with it as directed by email when I contacted them about the warranty and they have stopped responding to my emails and have not replaced the bike.
            Read More
            Read 102 More Complaints

            Customer Reviews

            36 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            jeffrey b

            06/10/2024

            The accelerator on my Jetson bike has malfunctioned. The company says it can't send out any parts for 4 to 6 weeks since it is moving. I am incapacitated and the bike is my only way of getting around. This shows the company that makes the Jetson bikes is totally irresponsible!!!!!! I am going to sell my bike and purchase a bike from another company; For such a company to have no customer service for 4 to six weeks is totally unacceptable!!!!!!!!!!!! I RECOMMEND CUSTOMERS STAY AWAY FRIM THIS MANUFACTURER!!!!!!!!!!!!!!!!!!!!
            Read 35 More Customer Reviews

            Local BBB

            BBB Serving Metropolitan New York

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

            See What BBB Reports On

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