Reviews

A hooverboard was bought as a gift to my child and it stop working. I reached out to Jetson about the warranty and got question as if I was under investigation and and the lady did not help me telling me the hoverboard had a date on it of 2021 when it was bought December 23, 2024. She told me the the warranty was out of date and we haven't had it for 90 days. I asked to speak to a manger. She would not get the manger on the phone. This is bad for business and you do not stand behind your word or warranty. I will never shop from this business.

I purchased a hoverboard from them, and it stopped holding a charge after about 4-5 uses. Filed a claim, and they sent me the same product, but this time it would not charge at all. Tried to file another claim on it, and they told me since the warranty expired they could only offer me a 10% discount on a new product. Frankly I have no desire to ever purchase any more products from them after my experience, so a little discount is no help. I can't believe this company can get away with things like this.

Jetson advertises $580 dollar bikes as long range my throttle stopped working customer care is broken like a self order ******** machine. The bike is garbage & the warranty was $200+ xD

I purchased 2 refurbished Jetson haze bikes from t Jetson in April 2023, since than i had to replace one of the bikes and 6 months ago the battery stopped charging since than i been given the run around to get another battery. They were a draw because the fold and it can take on vacation please DONT WASTE YOUR MONEY ON JETSON.

I RATE THIS COMPANY MINUS ZERO STARS!!!! It has been 2 1/2 months with no actual resolve from this company. I fear they will never actually honor or commit to their hoverboard one year warranty. I filed a claim under their warranty and was approved and then nothing happened. No communication except autobot email responses and never in regard to my claim. I have since filed three of the same claim getting the approval for a replacement or a gift card, and yet nothing happens after that approval email (for months). When I send follow up reply emails asking for the status, I get no response. When you call, they suggest to go online. You can NEVER TALK TO A HUMAN by phone. When I initiated a chat on several different occasions during weekday business hours, you get "Let me connect you with a support agent." Yet 12 hours later, still no agent. You find your chat script sent to your email as if they are responding, but NOT! When you reply back to this chat response email, still no resolve to the matter, because of their autobot responses and numerous ticket numbers assigned that have nothing to do with your original claim. THIS COMPANY IS A FRAUD!!! They sell you a hoverboard that don't work after about five months of use when the charging port goes bad (we live in ******** so we can only seasonally use the hoverboard). We were still two months shy of the warranty expiration when we filed the first, the second, and the third same claim, and now we are past that time. I AM ANGERY WITH THEIR FRAUD WARRANTY AND LACK OF A N Y SERVICE TO THEIR CUSTOMERS WHO PAID GOOD MONEY FOR A BAD PRODUCT!!!!!!!!!!

The accelerator on my Jetson bike has malfunctioned. The company says it can't send out any parts for 4 to 6 weeks since it is moving. I am incapacitated and the bike is my only way of getting around. This shows the company that makes the Jetson bikes is totally irresponsible!!!!!! I am going to sell my bike and purchase a bike from another company; For such a company to have no customer service for 4 to six weeks is totally unacceptable!!!!!!!!!!!! I RECOMMEND CUSTOMERS STAY AWAY FRIM THIS MANUFACTURER!!!!!!!!!!!!!!!!!!!!

So far we are very happy with our Jetson Electric Bikes. Very affordable, light weight, and easy and comfortable to ride. We have only had them for a couple of weeks, we took them on an 8 mile trip and the batteries held up very well.