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Electronic Educational Kits

Adafruit Industries LLC
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Reviews

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    Customer Review Ratings

    2

    Average of 3 Customer Reviews

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    Review Details

    • Andre H

      Date: 11/11/2023

      Andre H

      Date: 11/11/2023

      The company has absent customer support. Customer support consists of a public forum where customers can ask for help from other users or official support staff. I had an issue regarding one of their in-house products (an Adafruit Feather RP2040 ThinkInk) and its support with a display that is listed as compatible on their GitHub page (a WaveShare 4.01-inch ACeP 7 color eink display). The microcontroller and display did not function together and would instead both heat up to a temperature that could cause skin ***** and in the worst case could potentially start a fire if left unattended. The product is designed to be used in conjunction with an optional rechargeable lithium battery, which with the issue mentioned could pose a significant safety risk. There was no response to my customer support request and I was not at the very least guided toward sources that might allow me to fix the issue on my own or get in contact with someone that can help. My request was originally filed on the 12th of October 2023 and has not been answered by official Adafruit support staff within 30 days as of the 11th of November 2023. I only managed to get another user to give me basic troubleshooting advice, which ultimately didn't resolve the issue. I still have not received any word that my problem was going to be looked at or if they potentially needed more information. In contrast, the company of the display I used (WaveShare) contacted me within two days of my customer support request and at the very least told me that they couldn't help me due to using a product they didn't officially support, instead recommending me to use one they did officially support. The only positive I have for this company is that my order was fulfilled in its entirety.

      Adafruit Industries LLC

      Date: 11/12/2023

      Person is asking for support for a non-Adafruit product which is *** not be supported, Adafruit does not sell / support or own WaveShare products, and it could very well be that the WaveShare display is not compatible with the microcontroller and the power supply is being short circuited. Not all EInk displays are the same pinout - Please check pinouts and power capabilities before connecting two electronic components together!

    • Patrick T

      Date: 07/11/2023

      Patrick T

      Date: 07/11/2023

      Adafruit has been voiding orders without explanation and have not been replying to customer service inquiries. I tried placing an order for a raspberry pi 4 twice and both orders were voided with no reason why.

      Adafruit Industries LLC

      Date: 07/12/2023

      There is currently a Raspberry Pi shortage worldwide, there is a limit of 1 per customer, the person continues to attempt to order Raspberry Pi units, we do not accept orders for multiple Pi units, there is no order from this customer at this time, please do not attempt to order multiple Raspberry Pi unit so educators, makers, and young person can get them.

    • Robert J

      Date: 08/31/2022

      Robert J

      Date: 08/31/2022

      Good company. They don't let you rate their products, which means they do some pretty nutty things, but I've been overall satisfied.

      Adafruit Industries LLC

      Date: 08/31/2022

      Thanks ******, appreciate the kind words :)

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