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Complaint Details
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Initial Complaint
08/07/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
In January of this year I made a claim on my Bosch dishwasher that I have an extended warranty on thru this company. The part continues to be on backorder and was told by the repair people to call the warranty place to request a new dishwasher. NO ONE CALLS ME BACK. I have made close to 20 calls, left VM. nothing!!! The only people that answer the phone sis the department that sells new scam warranties.
Business response
08/20/2024
Thank you for bringing this matter to our attention. It is CPSs top priority to make sure every inquiry is responded to and resolved amicably.
CPS has reviewed the claim and the parts needed are on back order from the manufacturer. The unit can be repaired but the authorized network is having delays in obtaining the proper parts needed to complete the repair.
The manufacturer is required to stock parts for the unit for a period of 8 years from the date of production. CPS will complete this repair once the parts become available
Customer response
08/21/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
*************************
Initial Complaint
07/26/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Bought a protection plan for our dishwasher and the company said I owe a $149 deductible for claim. I have proof from the company that my deductible is $0.00. They said it was a typo and they would drop it down to $99. I refused to pay it. Then, they said they would process the claim now for $0, but all other claims will have a deductible of $149. There is nothing in the paperwork about a deductible and their website said it covers 100% of parts and labor. It is clearly a scam to get more money from people that dont have their paperwork.Business response
08/07/2024
Thank you for bringing this matter to our attention. It is CPSs top priority to make sure every inquiry is responded to and resolved amicably.
CPS has confirmed that the unit was repaired by the customer and a reimbursement for the cost is being processed.
Customer response
08/09/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
*****************************
Initial Complaint
07/19/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Consumer Priority Service ("CPS") is absolutely a scam. I will avoid them at all costs.On Nov 23, 2021 I purchased a Bosch dishwasher. (Due to supply chain challenges, it was not delivered until Sept 2022).The shop I purchased it from provided me with a CPS service contract as their "extended service" offering. I'm afraid I don't know how much money was paid to CPS in this transaction.CPS committed to repairing my dishwasher for a period of 5 years.In May of 2024, my dishwasher stopped working and needed a repair. I filed a claim with CPS, and I scheduled a service call with the service center provided by CPS. The repairman determined that a part would need to be ordered. Then I had to repeatedly contact CPS and the service center to get the "report filed", and "reviewed", and "approved" so the part to be ordered.Finally, 7 weeks after filing the claim, the service center had the part and came to repair the dishwasher. However, they determined that they could not repair the dishwasher.The description of my warranty on the CPS website (**************************************************************************) states (at least as of this writing, July 18 2024 - see supporting screenshot):"What happens if the service center can't fix it?If the service center cannot repair your appliance, we will provide you with a check for the current market value of your appliance."The service center *cannot* repair my dishwasher, however CPS is refusing to provide me with such a check.Instead, they now say they want a "second opinion" about the dishwasher, this time from an "authorized service provider." (Note that here they admit that the service center they sent me is NOT authorized to service Bosch dishwashers!).What's more, they tell me *I* need to pay for this second repair company to come evaluate the dishwasher (after which CPS will supposedly reimburse me).CPS is clearly obligated to issue me a check for the value of my dishwasher, but the are refusing.Business response
08/01/2024
Thank you for bringing this matter to our attention. It is CPSs top priority to make sure every inquiry is responded to and resolved amicably.
CPS has issued a warranty refund at the customers request due to the dissatisfaction with the process. This policy is closed, please close this complaint as answered.
Initial Complaint
07/16/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I purchased ********************** conditioner from ***'s appliance in **************** 10/9/21, bought extended warranty which expires 10/13/26. I turned on air conditioner this 6/24/24 it didn't cool. I contacted CPS, they contacted ********* mgr who sent a technician from **** HVAC and conditioner repair. They determined compressor not working. Report sent to CPS. On 7/2/24 CPS reviews report from ****. On July 8th *********************** of CPS said they were waiting for ********* to get back to them as to replacing compressor or air conditioner. On 7/11/24 *************************** of CPS asked me to send her photo of model and serial number inside cover of conditioner. I did so immediately. ****** acknowledged receipt immediately. It is now July 15, I still don't have a bedroom air conditioner that cools and I have a heart condition. I need results from someone. ***'s appliance says they can't do anything until they get report saying conditioner needs to be replaced as determined with CPS and ********* air conditioner manufacturer. Please help me, I'm 77 years old and need help.*************************Business response
07/26/2024
Thank you for bringing this matter to our attention. It is CPSs top priority to make sure every inquiry is responded to and resolved amicably.
CPS has ordered a replacement unit for the customer. We will provide an ETA once it is available.
Initial Complaint
07/15/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
We purchased a dryer from Weston ********** in ********, IN 1-31-23. We always purchase the most warranty available. We have been on the phone all morning with these people and they will not give us any info on how to get the dryer fixed. They did mention that it would be several days before anyone could come to fix it. We did get some help from ****** **********, but we have no time for anyone to come. Finally we told one of them we just want a refund of the $149 we paid for this worthless warranty. Finally, we have called local appliance repair businesses and will pay them to fix the dryer. We MAY get a refund but it will be prorated. Of course they could not tell us how much it will be.Business response
07/26/2024
Thank you for bringing this matter to our attention. It is CPSs top priority to make sure every inquiry is responded to and resolved amicably.
CPS has confirmed that the refund was processed for the customer
Initial Complaint
07/11/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I bought an extended warranty for a stove from Appliance Connection in November 2023. Come to find out Appliance Connection filed for bankruptcy in December of 2023. I received a text message from Consumer Priority Services in the Spring of 2024 stating they could take over my warranty. I spoke with ******************************* several times who assured me that if I purchased new insurance through his company they would file the paperwork for me to be reimbursed for my original warranty from Appliance Connection. I followed his directive. I was never reimbursed and told I didn't qualify for reimbursement. I told him I wanted to cancel the policy he sold me and be refunded. He said fine but to date (despite several phone calls and emails) I have yet to be reimbursed. His business is fraudulent. I should be refunded my money and they should be held accountable for their actions. Thank you.Business response
07/25/2024
Thank you for bringing this matter to our attention. It is CPSs top priority to make sure every inquiry is responded to and resolved amicably.
CPS has confirmed a refund was issued on and chargeback was received.
Initial Complaint
06/24/2024
- Complaint Type:
- Delivery Issues
- Status:
- Answered
I was waiting to receive a package on June 20, 2024, at approximately 2:15 The delivery person, who could barely speak English pounded on my door. He started yelling at me and shouting Telephone number! Over and over. He was holding my small package. I did not understand what he was talking about. Then he shouted Three days, go back! Which to me sounded like he was going to send my package back. I was never notified that maybe the package was waiting to be picked up? I checked the tracking info at the online store repeatedly, and there was no indication there was a problem. Nothing. No notification. I just said so I have the package, I dont understand Tracking number was *********** *********Business response
06/24/2024
Thank you for bringing this matter to our attention. It is CPSs top priority to make sure every inquiry is responded to and resolved amicably.
This consumer is not in our system and has not had any marketplace interaction with us. Based on this information, we would like to ask you to please close out the complain
Initial Complaint
06/14/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Crappy.....told me they will get back to me in next ***** hrs, each time I have called for 3 weeks......now says person is out for weekend and another 1-2 business days! Paid them a deposit on extended warranty repair plus original cost of extended warranty and they have done nothing.Business response
06/28/2024
Thank you for bringing this matter to our attention. It is CPSs top priority to make sure every inquiry is responded to and resolved amicably.
CPS has reached out to the service center and approved the estimate of repair.
Customer response
06/28/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:Did not receive any compensation from them.
In order for the BBB to appropriately process your response, you MUST answer the question above.
Sincerely,
*****************
Business response
07/22/2024
We are reaching out to the customer today to ensure the final paid invoice is uploaded and reimbursement is expedited. CPS will do it's best to reimburse using the method most convenient to the customer, ie check, paypal, ACH etc.Initial Complaint
06/12/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I bought a refrigerator on12/12/2021 from a business named Appliances 4 less , phone #************* ,and I also got a 4 year warranty from a company named Consumer Priority Service (CPS), around May 12th , 2024 the refrigerator stop working, so I call the store where I brought the fridge and explained the situation, they just told me to call the company I got the warranty from and file a claim, so I did,after trying a couple days to connect, finally they return my call and "started" my claim, I didn't hear anything from them until I call them again , about 3 days later they sent a technician, who said that the fridge was unfixable and that he'll file a claim with the insurance so they can start the process to either replace it or fixed .At that point I was flustered for the lost of food and the inconvenience, but I still thought it wouldn't take that long. I was wrong, this company has given me the run around and taking all the time of the world.Finally, around june 5th, they sent a settlement offer for $700 dlls. I had to refuse it because that would not be enough to replace the fridge on any way or form,then they call and told me they would replace the fridge from the same place I got it, so I call the store ti find out if they had contact them, they told me that they had not, so now they have not contact me or sent me an email or anything to show they are actively processing my claimand I am here, buying bags if ice to keep cold milk for the kids and buying groceries on the daily because I can not afford to buy a fridge. The appliance ,I thought, I had protect it by getting it insured.I think this kind of business pray on people who have less, because they know that more likely we are going to tire and stop pursuing our claims, and they end up getting rich by skipping their obligations and pocketing the money they make with their so call "warranty"Business response
06/26/2024
Thank you for bringing this matter to our attention. It is CPSs top priority to make sure every inquiry is responded to and resolved amicably.
CPS has reached out to the customer and confirmed that they are completely satisfied with the outcome of their claim. Their unit was replaced.Initial Complaint
06/03/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Bought a warranty with CPS for my refrigerator. When the ice machine broke in February, this company assigned a horrible technician to fix the machine once, but told me they had to install a brand new icemaker. Despite their incredible unprofessionalism and my repeated requests to change vendors, they had the same technician come a 2nd time to install the new icemaker. (which took them 2 months to do). Now, just 2 months later, their "brand new" icemaker just broke again. This business is clearly a scamBusiness response
06/17/2024
Thank you for bringing this matter to our attention. It is CPSs top priority to make sure every inquiry is responded to and resolved amicably.
CPS only utilizes factory authorized trained technicians to complete repairs on products. We apologize that you are still experiencing icemaker issues again after two months.
CPS has attempted to call the customer twice to assist in filing a new claim for service but was unsuccessful at reaching them. Please call us at ************ or log in online to file a new claim for service.
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Get a QuoteCustomer Complaints Summary
231 total complaints in the last 3 years.
117 complaints closed in the last 12 months.