Complaints

This profile includes complaints for Consumer Priority Service Corp's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Consumer Priority Service Corp

  3101 Emmons Ave Brooklyn, NY 11235-1709

  
• 

  Consumer Priority Service

  24 Commerce St Ste 612 Newark, NJ 07102-4018

• 

  Consumer Priority Service

  PO Box 32160 Newark, NJ 07102-0560

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/02/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased an extended warranty (CPS). My refridgerator went out over a month ago. I followed all the steps I was aked to follow. CPS lied, said they sent emails I never received, rude on the phone, etc. 1st - had original store of purchase come to inspect; was told it is a sealed system and they couldn't fix it. 2nd - had to call several times to find out next step; was told they sent me an email that I had to request an appt with another repair vendor; did not get that email. Because I called, they found someone to come see if it could be fixed. Again, no, from that repair company. The next day repair company sent the report to CPS but they lied again and said they didn't get. I called the repair *** and they said they did in fact send and gave me date/time. Next day contacted CPS. Did finally get an email that said they were putting in an urgent request (now out over a month with no refriderator). Waited 3 business days and started calling. 1st was told they couldn't find a repair *** and sent me a email (another lie) to find one myself and if I didn't want to do that they would refund the warranty. I have been calling the store that I purchased from to tell them what I was told and they are trying to help. Called CPS back same day, rude customer svc. person; bascially told me they couldn't help me and I would have to find someone to come and repair.

  Customer Answer

  Date: 12/05/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  **** *******
  
  
  
   
  
  

• Initial Complaint

  Date:11/17/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I filed a claim to have my refrigerator repaired. A service provider came out checked the unit. He said the refrigerator needed a new compressor. He stated that he had to order the part and he would reach out once it came in. The following week I reached out to follow up because the time frame he gave had passed and I hadnt heard anything from him. Two days after I reached out I received a email stating that the job had been completed. I then reached back out to CPS letting them know that the job had not been completed and they stated they would look into it. Following that conversation I received a email stating that my claim had been denied because of infestation to my unit. I then reached back out the following day to explain that there had to be some sort of mistake because my unit was not infested with anything. I told them what the technician told me the problem was and asked why I would be told one thing and the company state something different.I then asked for an internal review in which I spoke with a manager who said he would look into the situation. I was then contacted by phone while on vacation , and asked to return the call. I returned the call the next day after returning. I was told by a representative to provide documentation showing that my unit was not infested and that I would be able to have the refrigerator repaired. I submitted pictures and documentation. I was then allowed to refill a claim asked to resubmit another deductible in which I did. I was given a new service date and appointment for 11-13-2025. I waited all day for a service provider and they never came. I tried reaching out to CPS and was given the run around. I then receive an email today stating they cancelled my claim. I have paid this company twice. I honestly feel as though they fraudulently took my second payment knowing that they were not going to honor the service. It has been hard trying to communicate or get an honest response from this company regarding this matter.

  

  Business Response

  Date: 12/01/2025

  Thank you for bringing this matter to our attention. It is CPSs top priority to make sure every inquiry is responded to and settled amicably.
  
  CPS has reviewed the claim, and as per ** Factory Service, the unit is infested, and no service options are available. As per the policy, infestation is a non-covered issue. CPS will be refunding the customer their $150 deductible.

  Please **** this inquiry as resolved. 

  Customer Answer

  Date: 12/02/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ****** *****
  
  
  
   
  
  

• Initial Complaint

  Date:11/11/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a (Renewed) Ninja CFP201 DualBrew 12-********************** Coffee Maker which came bundled with 3 Year CPS ********************************* Coffee maker front panel power button quit responding sometime in September, 2025. Then on October 18, 2025, the front panel control k*** quit responding completely therefore would not start a brew cycle. I did the troubleshooting suggested online line as well as at Ninja website and nothing worked .... Coffee maker front panel control k*** doesn't respond to anything any longer. Purchased 11/13/2023: Ninja CFP201 Coffee Maker (Renewed) Bundled with 3 Year CPS Enhanced Protection Pack.Model #: CFP201 S/N #* ************ Purchase Price: $109.99 + $10.89 tax = $120.88 Customer ******************************************************************** Warranty #: ******** Customer ******************************************************************** Claim Case #: ******* Below is a summary of email communication between me and CPS:11/03 - 1:39pm CPS requested copy of invoice 11/03 I uploaded copy of invoice 11/03 2:01pm CPS acknowledged claim request 11/05 10:33am CPS denies claim, says coffee maker is still under warranty 11/05 I replied, Amazon warranty was 30 days and Ninja was 12 months 11/07 3:01am CPS denies claim, says doesnt cover pre-existing issues 11/07 I replied that it worked fine for 23 months and then quit working 11/10 11:54pm CPS denies claim, says coffee maker is still under warranty 11/10 11:55pm CPS denies claim, says warranty is not valid The emails from CPS dont make sense and appear to be auto-generated invalid denials not based on facts. I have not been able to talk to someone and 100% disagree with CPSs excuses. They started by saying that its still under warranty, then claim they dont cover existing issues then again claim still under warranty and finally say their warranty is not valid and Im left with a useless coffee maker and CPSs unethical excuses.

  

  Business Response

  Date: 11/25/2025

  Thank you for bringing this matter to our attention. It is CPSs top priority to make sure every inquiry is responded to and settled amicably.
  
  CPS has reached out to the customer and confirmed that the issue has been resolved and any open claim satisfied. 

  Customer Answer

  Date: 11/25/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  **** *****
  
  
  
   
  
  

• Initial Complaint

  Date:11/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased an extended warranty for a washing machine. I specifically asked if there was a waiting period for filing a claim for service or a coverage waiting period. Representative expressly said no. I filed a claim this morning and was told via text that there is a 30 day waiting period. I want CPS to honor the commitment their sales person made. If not, they are using deceptive sales practices.

  

  Business Response

  Date: 11/24/2025

  Thank you for bringing this matter to our attention. It is CPSs top priority to make sure every inquiry is responded to and settled amicably.
  
  CPS has reviewed the request for refund and has issued the credit.  Please allow 2-3 business days to reflect  on your original form of payment. 

• Initial Complaint

  Date:11/05/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company offers extended warranties for appliances. On September 25th my claim was approved after several weeks of work to get ahold of someone as they intentionally make a simple process difficult .On October 14th a supplemental claim was made to correct the balance due. On 20 October they said the check has been mailed. As of this date I have not received compensation. Several attempts have been made to contact them and they do not return calls or emails. Today after several days of trying to make contact I was told the claim is waiting for approval, thus changing thier position. This company is intentionally making this process lengthy and difficult, hoping I get frustrated enough to stop attempting to receive payment.

  

  Business Response

  Date: 11/19/2025

  Thank you for bringing this matter to our attention. It is CPSs top priority to make sure every inquiry is responded to and settled amicably.
  
  CPS has reached out to the customer and confirmed that the issue has been resolved and any open claim satisfied. 
  
  

• Initial Complaint

  Date:11/04/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a compact GE washer/dryer combo unit on November 25, 2024. The unit included a repair or replacement warranty through Consumer Priority Services (CPS).On or around July 12, 2025, the unit broke down. We paid a $99 deductible to have the unit repaired.On August 4, 2025, we were informed that the cost of repairs would be too high. On August 12, 2025, CPS offered a settlement of $426.00, whichafter deducting the $99.00 deductibleamounted to $327.00. Since the current replacement cost of the same unit is $1,348.00, we declined the offer and explained the actual replacement cost. We received no response.I emailed CPS on August 26, 2025, requesting an update, and received a reply on August 28 stating that the claim was under review by a claims manager. Since then, I have not received any further communication.On October 7, 2025, I submitted a demand letter through CPSs claim system but have yet to receive a response. The demand letter has now been sent via **** Registered Mail.Apparently, having a warranty is great in concept until they actually have to repair or replace your appliance. This started in July and it is now November and still no resolution, no communication, and no washer/dryer. I guess small claims is next.

  

  Business Response

  Date: 11/17/2025

  Thank you for bringing this matter to our attention. It is CPSs top priority to make sure every inquiry is responded to and settled amicably.
  
  CPS has reached out to the customer and confirmed that the issue has been resolved and any open claim satisfied. 

  Customer Answer

  Date: 11/17/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *** *******
  
  
  
   
  
  

• Initial Complaint

  Date:11/02/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a warranty from CPS in February 2024.I bought a 3 year warranty which barely is on its first year as of today's date ( 11/2/25) I was advised the warranty coverage replacement or repair for my top washer. I have included the sales order receipt. I am appalled at their service and the amount of going back and forth with them regarding getting a replacement or repair. They are not doing what i was told I was buying they are offering me a settlement instead and I have been telling them the settlement amounts don't even cover the purchase. I am fed uo and want to file this complaint and I want a resolution as I was promised the washer is not even 2 years old and they are being this difficult. They need to replace the washer or give me my full purchase price back.

  

  Business Response

  Date: 11/14/2025

  Thank you for bringing this matter to our attention. It is CPSs top priority to make sure every inquiry is responded to and settled amicably.
  
  CPS is reviewing replacement/settlement options for the customer and will inform them directly via email

• Initial Complaint

  Date:11/01/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased 5 new appliances in 2022 which were delivered in early 2023 which makes the appliances 2 years old. One of the 5 items is not working properly. We purchased the items from Jays appliances on *********** and they told me to call Consumers for the warranty work. They work out of an apartment building in ********, **. They are very difficult to work with. I answered all of their questions and then they gave me an appointment to come and look at it in 4-5 weeks. Totally unacceptable on multiple fronts. They sent a 3rd party to the house and they did not have the part in hand which needed to be ordered. One would question the monetary advantage for **** to use this company. why not steer the consumer to a better company that is more organized

  

  Business Response

  Date: 11/14/2025

  Thank you for bringing this matter to our attention. It is CPSs top priority to make sure every inquiry is responded to and settled amicably.
  
  CPS has confirmed that the repair for the customer has been completed. 

  Customer Answer

  Date: 12/04/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  Their comment is correct is correct but..the simple repair took them 2 months to repair. It took appx. 30 days for someone to come to my home to figure out the issue and then they needed to order the part which took another appx 4 weeks.
  I dont think that two months for a repair is worthy of any company doing business in 2025. This companys address is an apartment building in ********. They are not the repair company, they are acting as brokers and farm out the work. Getting this company on the phone was terrible and getting an appointment was worse.

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***** ********
  
  
  
  
   
  

• Initial Complaint

  Date:10/28/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a refrigerator from ****** appliance with an extended warranty with CPS. On 9/18 my fridge stopped working and on 9/22 ****** appliance determined they couldnt fix it and I needed to go through CPS. On 9/22 a service person was assigned to my claim that never called me back so on 9/25 a new person was assigned. 9/27 repair guy comes to assess fridge 9/28 repair guy submits parts to CPS team for approval. 10/3 CPS approved repair. 10/10 repair guy comes and replaces parts and needs ANOTHER part. 10/22 repair guy comes back and fixesfridge but its still not working. Also he determines the icemaker is making a lot of noises and needs to be fixed. In addition he ruins my floor and doesnt tell us and now the entire floor needs to be replaced. CPS tells me they will have the same guy come back to keep fixing the fridge and that I have to deal with the floor with my insurance company! Leaving ME to pay a deductible!!! Ive gone over a month without a fridge, requiring lots of ice in coolers and eating out. Costing me far more than a new fridge at this point. There is no date to have someone back, no urgency for them to resolve this issue. What is the point of a warranty that now has me needing a new floor and spending thousands on food while they take their **** time making things right. By far the worst company and customer ********************** and everyone should avoid them at all cost!! All I get are emails saying sorry we will have him come backthe man that has damaged my floor and cant figure out whats wrong with the fridgeyou want to send him back?! Ya I dont think so! I have never ever experienced such s***** service in my life. And to top it off Im in the middle of selling the house and have an inspection on Friday! It would have cost me far less hiring someone myself to fix the **** fridge.

  

  Business Response

  Date: 11/10/2025

  Thank you for bringing this matter to our attention. It is CPSs top priority to make sure every inquiry is responded to and settled amicably.
  
  CPS has reached out to the customer and confirmed that the issue has been resolved and any open claim satisfied. 

• Initial Complaint

  Date:10/27/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 10/15/25, CPS/CYA notified me that they would not be ***airing my dishwasher under my warranty and offered a settlement of $326.47, which I accepted. After accepting, I was prompted as to whether I wanted the payment mailed via check or deposited to my ****** account. I chose the ****** option. To date, I have not received my payment. On 10/23/25, I called customer ********************** and spoke to ****** about a separate matter. He said their records showed it was paid. I called back 10/24/25 to state that I still haven't received payment. He provided ******'s number and told me I should call them. I asked him for a transaction ID to reference. He stated ****** doesn't have transaction IDs, credit card transactions do. I called ******. The ****** *** stated that every transaction has a transaction ID. I need to call CPS back and get that ID. I called ****** back and told her what ****** told me. He attempted or pretending to contact the accounting department to get the transaction ID. I was on the call for awhile as he spoke down to me and gave up. I told him I would call him every day until I get my payment. He said I could call him every hour, but it doesn't change anything. In the meantime, I haven't been paid by a vendor just stating they paid me without proof. I emailed ****** ******* (Cust Svc - *********************, ****** **** (sold me the warranty - CPS), *******************************, and *************. No responses from anyone.

  Customer Answer

  Date: 10/28/2025

  Better Business Bureau:
  
  I received the payment that I was due, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *********** *****
  
  
  
   
  
  

  

  Business Response

  Date: 11/14/2025

  As per the notes on the account, the customer's refund has been issued.