Complaints

This profile includes complaints for Madisonseating.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Madisonseating.com has 5 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Madisonseating.com

  6103 Strickland Ave Brooklyn, NY 11234-6408

• 

  Madisonseating.com

  2200 Mill Ave Brooklyn, NY 11234

• 

  Madison Seating

  768 S Front St Bldg D Elizabeth, NJ 07202

• 

  Madisonseating.com

  244 5th Ave Ste 1554 New York, NY 10001-7604

• 

  Madison Seating

  768 S Front St Bldg D Elizabeth, NJ 07202

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/25/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a chair from Madison seating. It broke. I went back to their website to get information on my order and they deleted by user account. I have repeatedly asked customer service to either restore my user account or provide me information on my order and they will not respond. They have offered to do is send my completely assembled chair back to ******** for repair. It would cost me more to ship the chair than I paid for it.They also offered to sell me a replacement part. How do they know what the replacement part is if they can't send me my order information? Also, since the chair is supposed to be under warranty, shouldn't they ship the me part free of cost? I could also go back to the original chair manufacturer, but I am held hostage since they deleted my ********** I mentioned I have at least five requests to provide me this information. I don't know what else to do.

  Business Response

  Date: 02/25/2025

  To Whom It May Concern.

   

  The reviewer purchased merchandise several years ago with our company that arrived in perfect working condition.

  The item broke while in use and under his care. The product includes a warranty that requires the customer to send us the product for the repair service.

  The reviewer is submitting this review as if he just bought merchandise that arrived damaged and we are making him return it at his expense. That is not the case. Madisonseating stands by their product 100%. Any item delivered with any damage is immediately exchanged at our expense.

  This particular buyer is complaining about a warranty service he is requesting on a chair he bought back in 2023. We are happy to do the warranty service, but we do not offer to pay for the shipping associated with this repair request.

   

  Madisonseating

• Initial Complaint

  Date:02/23/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought two ****** ****** Aeron chairs from Madison Seating. After about a month one sprung a leak and leaked oil all over my floor. It was my main office chair. I asked if they could ship a replacement prior to me boxing the defective chair so I would not be without a chair. They refused. During a call one of their customer service **** said I could just order a replacement and pay for it while the return was being processed so I wouldnt be without a chair. After I ordered that replacement chair, they cancelled the order without explanation. After I emailed them several times (they do not have a phone number for customer service, only for sales) they said they cancelled my irder because they didnt like that I ordered a chair while a return was processing. I explained that they told me to do so. They denied that I was told to do so. After a few weeks I ordered another chair and they just cancelled that order as well without explanation. They are denying service to me. I dont know why. Is it my race, religion, gender, sexual orientation? Dont know. All I do know is that they are refusing to allow me to purchase their product after I have done nothing but followed their instructions and recommendations to return a leaky broken chair. If they are going to refuse to sell chairs to people after they return a defective product, I think they are falsely advertising their products since they are not actually for sale.

  Customer Answer

  Date: 02/24/2025

  Better Business Bureau:
  
  The business responded to me privately   after I submitted the complaint. I have reviewed the response made by the business relative to the issue addressed in complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ******* ****
  
  
  
   
  
  

• Initial Complaint

  Date:02/11/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On January 29, I received a product from this seller, for which I paid $317.06. The item was advertised as "New Open Box," but it arrived defective, poorly repaired, with a strong and unhealthy paint odor. The chair sinks on its own and makes excessive noise, making it unusable.This business operates by misleading customers, selling defective and possibly ************** products as "New Open Box." When customers complain, they offer a return but make it intentionally difficultrequiring special tools for disassembly and a large vehicle for transport. This discourages returns and allows them to continue deceptive sales.Initially, they offered me a $50 credit, but then demanded that I remove all negative reviews from forums without specifying which ones. When I requested a return label, they only sent a screenshot, raising concerns about a potential scam. Instead of clarifying the refund process, they blocked me on ***** cutting off all communication.After all this, I managed to contact **** with great difficulty, and they issued me a $75 refund. However, for a product this defective and unusable, $75 is far from sufficient.This company's business model appears to mislead consumers, and I strongly encourage the BBB to conduct a thorough investigation into their potentially deceptive practices

  Business Response

  Date: 02/12/2025

  To Whom It May Concern:

   

  The buyer purchased a brand name chair from our company via the **** platform, that was advertised as OPEN BOX. The open box chairs we sell at hundreds off the retail value are expected to arrive in perfect working condition with minor cosmetic wear, if any at all. The novelty with our company is that we allow people that normally cannot afford a brand name ergonomic office chair to purchase one at half the price.

   

  The buyer contacted us upon receipt of the item and stated he was not happy with the open box condition of the chair. We offer a 30 day FREE return on **** and immediately provided the buyer with a prepaid return label to send back the item for refund. The buyer stated he wanted to come to our facility to do the return. We explained we were not opened to the public and asked that he follow the return protocol per ***** by simply sending the item back for refund, using the prepaid return label provided.

   

  The buyer then complained he did not wish to box up the chair for the return and demanded we just give him back a refund without a return. At that point, we reached out to **** directly as the buyer was violating the terms of the sale and asking for courtesies, services and refunds not offered or owed to him. **** assured us we did everything in our power to assist the buyer, and they even removed the unwarranted, and inaccurate negative review he left on their platform. In addition, **** instructed us to block him from making any further contact as his emails were numerous and threatening.

  As of date, **** has closed out the matter in our favor and told us the buyer was reported on their end and his account would be be reviewed by their Trust and Safety Team for possible removal.

  We are asking the BBB to please tell this customer to stop reaching out to us moving forward.

  Management

  Customer Answer

  Date: 02/13/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   To Whom It May Concern,
  I am writing in response to the sellers statement regarding my BBB complaint. The seller continues to misrepresent the situation, just as they did in their product listing. Selling heavily refurbished, repainted, and malfunctioning chairs under the label of "NEW Open Box" is deceptive and misleading. No matter how low the price, an item that has been repaired, heavily repainted (to the extent of a strong chemical odor), and does not function properly should be clearly marked as Refurbished, Used, or Repaired, per industry standards.

  
  Secondly, the seller falsely claims that I requested an in-person return. This is incorrect. I merely pointed out the difficulty of disassembling and repackaging a large item like an office chair and asked them to arrange for a return pickup, which is a reasonable request given the circumstances. The seller refused, despite the fact that the return was necessary due to their misleading sales practices.
  At one point, the seller offered me a $50 credit instead of a return, which I declined as insufficient. Later, they increased the offer to $75, which I accepted out of frustration with their lack of support. However, they then demanded that I remove not only my **** review but also any other online reviews I had posted. When I asked which platforms they were referring to, they refused to answer.

  
  After this back-and-forth, I ultimately agreed to return the item, even going so far as to arrange for a larger vehicle at my own expense. However, when I checked ***** the return case was marked as closed. I requested confirmation that I would receive a refund upon returning the item, given that **** no longer tracked the return process. Instead of providing reassurance, the seller chose to block me on ***** effectively cutting off any further communication.
  Additionally, I contacted **** regarding this issue, and they confirmed that the seller's request to remove my review was inappropriate.
  Given the seller's repeated deceptive practices, failure to provide adequate customer service, and refusal to engage in good faith communication, I am requesting that BBB advocate for a full refund. This seller continues to mislead customers by advertising old, faulty products as NEW Open Box, then making the return process unnecessarily difficult. This kind of deceptive business practice should not continue unchecked.

  Please see attached screenshots for our conversation as evidence of my claims.

  Sincerely,

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ******* ******
  
  
  
  
   
  

  Business Response

  Date: 02/17/2025

  To Whom It May Concern:

  Again, we are asking the BBB to tell the buyer to stop reaching out to our company. **** has instructed us to block all further communication with this buyer, and he has been reported for inappropriate behavior. His account is under review and will likely be suspended.

  This customer made requests and demands that were outside the scope of the sale or services provided. A perfect example is the emails he attached to this complaint where is kept asking us to open a return request FOR him, which is not something a seller can do on behalf of a buyer.

  The buyer is making false accusations and unwarranted demands. We are unable to further assist him.

  We ask him to keep reaching out to **** if he needs further updates or assistance on his transaction.

  Madisonseating

   

   

  Customer Answer

  Date: 03/05/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  To Whom It May Concern,

  I appreciate the opportunity to address this matter. While the seller has accused me of inappropriate behavior, they have failed to clarify what exactly was inappropriate. I have maintained all communication professionally and have provided screenshots of our exchanges to support my claims.
  
  Furthermore, the seller's assertion that **** has instructed them to block me and that my account is under review is misleading. **** has confirmed to me that this matter was resolved in my favor, and I will be submitting their response as additional evidence.
  
  The seller also states that they are unable to assist further, yet they continue to provide incorrect information regarding my requests. My concerns remain unresolved, and I am simply seeking fair treatment in line with ***** policies. And requesting a partial refund.
  
  I trust that the BBB will review the evidence objectively and ensure that this situation is handled fairly.
  
  Sincerely,
  *******  

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ******* ******
  
  
  
  
   
  

• Initial Complaint

  Date:09/04/2024

  Type:Product Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a chair from m***************** on November 18th, 2023, for an amount of $679.00. Since they did not have the size requested in my original order, they ended up sending a different size on December 4th 2023, for an amount of $620.10. Unfortunately, the chair was defective and had to be returned. I followed all the necessary steps as outlined in m***************** email with the pre-paid ***** return label I received, including returning the item in its original condition and packaging. As of today, I have not yet received a refund for the $620.10 I paid, even though per the ***** tracking number ************, m***************** received the returned chair on 02/06/2024.Below are the supporting details:Order Number: ****** Purchase Date: 11/18/2023 Shipping Date: 12/04/2023 Item Description: ************************* Aeron Chair with Headrest Return Authorization Number: ************* Date of Return: 02/05/2024 ***** Return Shipment Tracking Number: ************ Return Delivery Status: Delivered on 02/06/2024 Thank you very much for your time and assistance.Should you need any additional details, please let me know.Regards,*****************

  Business Response

  Date: 09/04/2024

  To Whom It May Concern:

   

  The buyer purchased merchandise from our company and requested to return the item for refund.

  Instead of allowing us to issue the refund upon receipt of the return, the buyer initiated a chargeback with his credit card company. Once the matter is escalated to a dispute, we no longer are able to issue a refund. The buyer must work with his credit card company to follow up with the dispute and refund.
  

  We were confused why the buyer initiated the dispute when our company was in constant contact with him via email, and provided information regarding the return. We issue refunds upon receipt of a return.
  

   

  Support

  Customer Answer

  Date: 10/01/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  Hello,
  
   
  
  I just noticed that I missed a message requesting to confirm this complaint has been resolved. I apologize for any inconvenience I may have caused!
  
   
  
  Please note that the business* ******************, did not address the issue within the complaint as I never got my money back. I did request a charge back with the bank; however, ****************** managed to get the charge back reversed, but also sent me the shipping label to return the chair. I sent the chair back, as requested the chair was received back in their facility within 10 business days (from the time I received the shipping label) in the original box and packaging material; however, they still did not refund my money.
  
   
  
  Thank you very much for your time and assistance!
  
  Once again, I apologize for any inconvenience I may have caused by missing the message requesting my feedback.
  
   
  
  Regards,
  
  ** 

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ****** ****  
  
  
   
  

  Business Response

  Date: 10/22/2024

  To Whom It May Concern:

  The buyer needs to reach out to his financial institution regarding the dispute he initiated.

  In  addition, not finding an item suitable for your needs does not render the product defective. Seating is based on personal preference.
  

  Support

  Customer Answer

  Date: 10/27/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  The business is asking to reach out to my financial institution regarding the dispute I initiated, knowing that it is too late for my financial institution to do another charge back.

  Once the Business agreed to take the chair back, the expectation was to get the refund from the Business. If I knew that the Business had no intention to refund my money after receiving the charge back from my financial institution, I would have never let my financial institution close the case, especially that I was still in the 60 days window. Now that I waited too long, the Business knows that the financial institution doesn't have the ability to initiate another charge back.

  The Business stated that "not finding an item suitable for my needs does not render the product defective. Seating is based on personal preference". That statement shows level of dishonesty of the Business. Like I said, I bought that chair because it is a good chair for my back, I had it at the office before being 100% remote due to Covid, so I knew exactly what I was getting. The chair was defective, the uneven arm rests were giving me back discomfort. I sent the videos showing the issues but it was clearly noticeable that the Business was not trying to replace it, so I decided to reach out to my financial institution. Now, I am left with no chair and no money, while the Business has the chair and my money.

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ****** ****  
  
  
  
   
  

• Initial Complaint

  Date:08/14/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a $300 chair from them in april. The chair comes with a 10 year warranty. The chair has a defect and its very painful to sit on. I tried to reach their customer service to assist me with replacing the seat and they refused to help. They said because I made the purchase more then 30 days ago there is nothing they can do for **** explained to them that I dont want a refund I just want what I paid for and they refuse to help.I asked them what about the 10 year warranty that comes with the chair and they have not responded.

  Business Response

  Date: 08/14/2024

  The buyer that initiated this complaint has been threatening and egregious with our customer service department.

  The buyer purchased and received a brand name chair from our company back in April 2024. As seating is based on personal preference, we offer a 30 day FREE return with the purchase. If a buyer feels the item is not comfortable or does not suit their specific needs, they are welcome to return the chair for full refund at our expense.

  This particular individual has been using the chair for many months and contacted us to state the following:

  "Hello, I bought this chair, and everything seemed fine. I really like the chair however something seems to be terribly wrong with the seat. I believe theres something wrong with the seat because my left leg/butt will start to hurt almost immediately after sitting in it. In order to use the chair I currently have a purple cushion on top of it, plus 2 additional bedpillows, anything to try to get the intense pressure feeling out of the seat."

  Clearly, the buyer is experiencing some personal issues. If the chair was not comfortable, he should have returned in months ago under the 30 day FREE return.

  We are baffled by the threats he has now issued against our company for not helping him with his issue of his **** and leg hurting. What sort of warranty can fix a bodily discomfort from sitting?

  In addition, the buyer did not contact our warranty department he emailed about returning the product.

  If the buyer wants to contact warranty, he can email ******************************** However, there does not appear to be a service issue with the chair based on his comments. 

  Support

   

• Initial Complaint

  Date:06/24/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  madison seating. where to begin?1. wrote to ask if/when the chair was/would be shipped and was promised i'd be contacted with tracking info. that was a lie.2. a used and broken chair suddenly arrived today, saturday, june 22, ******. it had electrical tape holding in a broken who-knows-what-it-is because there is no user manual for me to reference (see photos)4. the hydraulic tube is NOT the correct tube (it has no ***** wrench adjustment at the top -- see photo of lever, not ***** bolt). 5. it was NOT packaged in any way that might be considered a factory-fresh chair.6. that's only part of it. i'm too weary to detail the rest.madison seating can have their broken junk back and immediately give me my money when it arrives. i will not get a replacement because it's obvious madison seating is a company full of consumer unfriendly ripoff crooks. should have researched them better and ordered the chair from amazon.

  Business Response

  Date: 06/24/2024

  To Whom It May **************** document is in response to the letter of complaint filed against Madisonseating by *********************.
  The customer selected an item that was part of our open box clearance sale.The chairs were advertised as open box and defined as items that were returned,refurbished, or overstock of inventory. The price on the item was therefore heavily discounted from the retail value of $900+ to the sale price of $400+the customer received.
  ********************** has been in business for over 18 years and sells open box products to many Fortune 500 companies like ****** and Yahoo. We are also on an approved government vendor list selling to state and local agencies. We have a 99.9% positive rating on platforms like **** and Amazon, where we offer these open box products as well.
  The chairs being sold under the open box clearance sale is guaranteed to be in excellent working condition with only minor cosmetic imperfection to be expected.
  This particular buyer purchased the Leap chair on 6/11/24. An email confirming the purchase was sent immediately. Another email with the ***** tracking number was sent to the buyer when the merchandise was released . As per our delivery estimate, the item was delivered on 6/22/24, which is within the delivery time frame quoted.
  The cylinder is shipped with electrical tape to avoid the parts from moving during transit. This tape can be removed after the chair is assembled.
  The buyer emailed us on 6/23/24 saying he was having trouble with the cylinder adjustment.  Within minutes, the buyer was emailed instructions on how to clearly install the cylinder, referencing a popular ******* video that provides a visual guide as well.
  
  
  We are confused by this buyers review and complaint as we show that all his emails were answered promptly and professionally.
  The customer is welcome to continue to communicate with our tech support department if he still needs assistance with the assembly or usage of his chair.
  Best regards,
  
  Madisonseating.com

• Initial Complaint

  Date:05/10/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of Transaction and amount: 2-29-2024 $339.11 Date of Return: 3-21-2024 (RMA Issued)Date of Credit and amount: 4-4-2024 $289.11 Product was represented as new in product description (attached) with fguaranteed return, it wasnt until later looking into why the credit was incorrect that I found out they hid on another tab that it was open box.They sent a credit indicating they credited the entire $339.11 (attached) which turned out to be incorrect when they only refunded $289.11.It was not until I questioned the discrepency where I found out they deducted a $50 restocking fee since it was open box and all they sell is open box.

  Business Response

  Date: 05/10/2024

  To Whom It May ******************* novelty with Madisonseating.com is that we sell brand name ergonomic office chairs for literally half the price and include free shipping. This way customers that normally cannot afford an ergonomic chair, can buy one at a more reasonable price.
  
  With these prices and free shipping, we are unable to offer free returns
  
  The 30 day money back guarantee on our open box specials allows you to return the chair if you find the item does not suit your needs. You are responsible for the return shipping expenses and a $50.00 restocking fee.
  
  Keep in mind, our open box specials are currently selling at more than 50% off the retail value. (Every brand name chair we sell clearly indicates open box under the condition of the chair, and is the reason the chair is sold at hundreds off the retail value).
  
  Madisonseating

  Customer Answer

  Date: 05/10/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

  Hello,

  I did pay for return shipping and have no issue with that.  The item did NOT advertise it was open box in the description as provided in the original complant.  In fact you have to dig into other information tabs to find it burried not even on the same page as the description.  It is also not disclosed in the invoice/receipt (already provided).  The refund amount (-$339.11) was documented in the order refunded document without a re-stocking fee (already provided).  The credit however (*******) to the original charge was less than stated in the refund document (already provided).

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***********************
  
  
  
  
   
  

  Business Response

  Date: 06/14/2024

  To Whom It May ***************** are sorry if the buyer is not satisfied with our response but that does not change the policy we have in place. The buyer agreed to our return policy when placing the order and was informed about the fees associated with the return.

  Madisonseating

• Initial Complaint

  Date:04/22/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In February I made a purchase for an office chair from Madison Seating. I felt it was a fair price and a reasonable shipping time. After a few weeks the product finally arrived. Defective as it was, I asked to return said product. The response was to watch video of how to fix my brand new chair purchased for almost $400. So I did and found the part defective was something that could be interchanged for a new one. Madison seating agreed to ship me a replacement part. I never filled out and order slip, I never agreed to pay for any second shipment, they just sent it. A few weeks later it finally arrived and apparently was delayed due to an improper address given to ****** Come to find out that Madison seating then charged me for shipping and a mysterious "address change". I've made my opinion heard and they refuse to refund the fee. So I purchased a defective product, and paid for my own replacement parts, and paid for their error in sending the parts. Very UNSATISFIED and would like this company investigated as their business practices appear to be consistently improper and shady.

  Business Response

  Date: 04/22/2024

  To Whom It May ******************************* buyer purchased and received merchandise from our company that was reported to have arrived in perfect working order.

  The buyer reached out to us 2 months later to say the height adjustment on the chair was not working to his satisfaction. As a courtesy, we offered to send him a new cylinder at no cost to him. Keep in mind, any damage or discrepancy  must be reported within 30 days. There was no issue with the chair upon receipt. We sent out the cylinder free of charge, but it appears ,the buyer asked the carrier to make changes to the delivery address location, without our authorization, for this replacement part shipment. Since this change was not authorized and not included under our FREE shipping promotion or offer, the buyer was charged the $22 for the address correction fee that the carrier applied to this free replacement shipment.

  Our terms of use clearly states that any changes made to a delivery address once the carrier is in possession of the item, will be the customer's responsibility.

  The customer was correctly charged for the change he requested.

   

  Madisonseating

   

   

   

• Initial Complaint

  Date:04/16/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased an office chair from Madison Seating online on April 6, 2023. The sale was for a "Leap Chair V2 in Burgundy Fabric by Steelcase." I had previously owned a Steelcase Leap chair and was very familiar with its quality. When the chair arrived, I immediately suspected its authenticity, because there was no "Steelcase" label on it, there was no sticker on the bottom displaying its serial number, and there were no instructions or warranty information. In short, there was absolutely nothing on the chair or in the shipping materials indicating it was a Steelcase product. In an email to Madison Seating, I stated my concern. Madison Seating's warranty department responded: "All our steelcase products are 100% genuine and can be authenticated at any local steelcase Dealership."I remained suspicious, and have since experienced many problems with the chair. In response to my renewed complaint, Madison Seating now has absurdly demanded that I prove the chair is not genuine. It has declined to provide a serial number for the chair, which should be attached to every Steelcase product.I now have learned that Steelcase's website lists Madison Seating as a known "gray market" seller of Steelcase products.

  Business Response

  Date: 04/16/2024

  To Whom It May ***************** do not have a record of an order being placed under this individuals name. No order has been provided as well.

  To be clear, Madisonseating.com is an established company for over 18 years that sells brand name chairs at discounted rates. Our chairs are 100% genuine and can be authenticated at any local dealership.

  We urge the BBB to request documentation from their reviewers, substantiating any harmful claims against a company regarding this subject matter.

  Madisonseating.com
  

  Customer Answer

  Date: 04/16/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  Madison Seating's response is laughably absurd. First, in my previous communications with the business, it never has declared that it has no record of my purchase. I've attached a copy of the purchase confirmation, which fully establishes the truth, including the fact that it marketed the chair as a Steelcase product.  Second, while Madison Seating repeats its claim that it only sells "100% genuine" Steelcase chairs, it offers no proof of that allegation, which it easily could establish by verifying that it is an authorized dealer of Steelcase products or by providing the Steelcase serial number of the chair it sold to me. Its response to my complaint provides neither of these pieces of evidence. In fact, Madison Seating is listed on Steelcase's website as a "gray market" seller of Steelcase products.  As I have stated, the chair I received bears no indication that is a Steelcase chair, nor did its packaging include any material suggesting the chair was a "100% genuine" Steelcase product.

  My complaint is fully consistent with the large number of similar complaints with the Better Business Bureau regarding Madison Seating's business practices

  Sincerely,
  
  ***************************
  
  
  
  
   
  

  Customer Answer

  Date: 05/29/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  Madison Seating again falsely states purchase was identified as "open box."  Also, Madison Seating curiously now states that the chair was advertised as an authentic "ergonomic chair," when in fact it was advertised as an authentic STEELCASE chair. Madison Seating still has not addressed the fact that Steelcase itself identifies Madison Seating as a seller of "gray market" chairs. If Madison Seating wishes to establish that the chair is an authentic Steelcase chair, it can do so easily by providing the Steelcase serial number.
  
  ********************** **********************'s obvious tactic is to continue its defense ad nauseam, hoping I will simply abandon my complaint. Madison Seating can resolve the issue by refunding the money I paid for a defective chair that is not an authentic Steelcase product.
  

  ***************************
  
  
  
  
   

  
  

  Business Response

  Date: 05/29/2024

  To Whom It May ****************************** are sorry the buyer is still not satisfied but there is nothing we further we can do for him.

  The buyer received an AUTHENTIC Steelcase chair that was advertised as open box and delivered as advertised back in August 2023.

  Madisonseating

• Initial Complaint

  Date:03/29/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a "New Open box" Amia Chair by Steelcase from Maddison Seating. What I received was a very worn out used chair. No cushioning left in the seat and it had been reupholstered to try to hide the damage. The seller offered no support. False advertising and no accountability.

  Business Response

  Date: 03/29/2024

  To Whom It May ****************************** are confused why this customer contacted the ******************** over making a purchase that did not suit his needs.

  Madisonseating is not the manufacturer for the chair he purchased. We are just resellers for many different brand name chairs. The novelty with our company is that we sell these brand name chairs at half price with free shipping.

  The buyer emailed us saying he did not find the chair to be comfortable, which is a personal preference. We have sold thousands of the particular chair he received to very satisfied customers.

  There is no need to contact the BBB to say he was not comfortable for an item received. He can simply activate his return to send back the item for refund.

  This is certainly a very bizarre complaint as it has to do with his personal preference regarding a purchase. 

  Madisonseating

  ID ******

  Customer Answer

  Date: 03/29/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  This business is marketing heavy used chairs as "New-Open Box". Their response doesn't even address the issue. Calling my complaint "very bizarre" is rude and unprofessional. This has nothing to do with personal preference, I was sold a worn out product that was advertised as new. Any complaint I have about comfort is due to the age and wear of chair I received. 

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *******************
  
  
  
  
   
  

  Business Response

  Date: 05/02/2024

  To Whom It May ****************************** are sorry if the consumer is not satisfied with the response but the information we provided about the sale is all accurate.

  The buyer purchased a brand name chair that was sold as open box and heavily discounted due specifically to the condition of the chair. The purchase included a 30 day FREE return if he found the item did not work for his personal needs. All the consumer had to do was activate the return to send back the chair for refund.

  Madisonseating