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Business Profile

Home Health Care

Edison Home Health Care

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Home Health Care.

Complaints

This profile includes complaints for Edison Home Health Care's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Edison Home Health Care has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Edison Home Health Care

      946 McDonald Avenue Brooklyn, NY 11218-5612

    • Edison Home Health Care

      5406 Myrtle Ave Fl 2 Ridgewood, NY 11385-3447

    • Edison Home Health Care

      391 E 149th St Rm 314 Bronx, NY 10455-3907

    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/02/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Edison Home Health Agency has taken out a life insurance policy on me with a company called ********************** of ********. In the policy it states that I have began employment with Edison Home on 7/1/2024, at 17.5 hours per week. There is also a digital signature, all of which I have not and do not consent to. I am NOT employed with said agency. My concern is Edison Home Health Agency is fraudulently acquiring life insurance policies on me and others without our consent, and not employed with the company.

    • Initial Complaint

      Date:08/01/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello, Edison Home Healthcare was the payee to my employees for my care. From the very beginning it was a terrible experience dealing with them. They bill my insurance to pay out my staff. They gave two of my staff members the ok to start working then told them they did not have an authorization from insurance to start working. I ended paying the staff out of my own pocket. I have **************** which covers 3 months of back medical bills. I need Edison Home Health Care to give my insurance company a retro Authorization for the dates I paid my staff out of pocket before the authorization was in place. They have refused on multiple occasions which is hindering my ability to afford to live. Im on disability, a fixed income, with no means of going out and making more money then my allotted monthly amount.

      Customer Answer

      Date: 08/26/2022

      Better Business Bureau:

      At this time, I have not been contacted by Edison Home Health Care regarding complaint ID ********.

      Sincerely,

      ***********************

    Edison Home Health Care is NOT a BBB Accredited Business.

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