Business ProfileforElite Home Warranty

I opened a contract with Elite HW in June 2024. After the 30-day waiting period, I attempted to file a claim for HVAC repair. Here I have my first complaints:1. To file a claim it must be done over the phone. I sat on hold for 40 minutes before speaking to a representative.2. It took the company 3 days to return my call and schedule a technician to evaluate my HVAC.3. No written correspondence was sent from the company regarding my claim. I repeatedly asked for an email documenting the claim/service provided.I had no response once the technician evaluated the issue and reported it to Elite. I had to call multiple days in a row both to receive a copy of the invoice and for Elite to decide whether to cover the repairs or not. After 2 days, they denied my claim. This was fine, I paid the cost of the repair out of pocket. However, I immediately requested a refund for my contract, which I had paid in full. On July 12, 2024, I requested a refund from the company both verbally and via email. Since that time I have had no reply from the company in any way. I waited 48 hours after the initial request and called the service line again. I was told I would receive a response by the end of the day. I waited 24 hours and called again. I was told I would receive a response by the end of the day, again. In the service agreement, I am with my right to request a refund at any time. The amount refunded would be prorated to the date of cancelation. The company has failed to respond to my request, prolonging a contract that I have attempted to cancel multiple times. I have been unable to speak to anyone other than a claims representative despite my attempts to speak with the appropriate employee. I am frustrated with the failure to effectively communicate with me from the filing of the initial claim. It is important to me to keep good records of correspondence for services done to my home. This shortcoming is the primary reason I requested a refund. Now they wont respond at all