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Respondent INC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 24 total complaints in the last 3 years.
  • 18 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/25/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I completed an online survey for them and was supposed to be reimbursed $45. When I didnt, I emailed them. They responded by saying that the survey I completed was on their site illegally and has been removed. How is this MY problem? They gave me a long involved explanation of how their security protocols were breached. They are not paying me, and I emailed them back and asked for the reimbursement but received no reply.

    Customer Answer

    Date: 04/18/2025

    Better Business Bureau:

    At this time, I have not been contacted by Respondent INC regarding complaint ID ********.

    Sincerely,

    ****** *******

  • Initial Complaint

    Date:02/19/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This complaint is regarding respondent where I completed the study - CS Manager for Helpdesk AI Tool Researchand this was schedule via respondent. They even confirms that I attended but now they are but paying the $125 that I was supposed to receive for this study, I sent them multiple emails but they are denying it, I am attached the confirmation that I attended the session

    Customer Answer

    Date: 03/15/2025

    At this time, I have been contacted directly by Respondent INC regarding complaint ID ********, however my complaint has NOT been resolved because:

    [I did receive the payment for the study but the business has restricted my account and I am unable to participate in studies 

     

     

     

     

    In order for the BBB to appropriately process your response, you MUST answer the question above.

    Sincerely,

    ****** ****

  • Initial Complaint

    Date:01/15/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On December 21st 2024, I completed a online survey on ************************* that was posted by a researcher. My study was marked as completed, and I was told I would receive my compensation within 5-10 business days. I contacted *********************** on January 2nd asking for a follow up and I spoke to an agent who stated that they removed the researcher for violating their terms and conditions, and that I would not be paid either. I feel as though ************************* should still provide compensation as I completed the survey under the impression that I would be paid, and they allowed a scammer on their website which is unacceptable. I am requesting $110 for the amount of the study.

  • Initial Complaint

    Date:01/02/2025

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This is an ongoing issue since September 2024 when I was asked to participate I the below studies and I still have no ************* has really put a bad taste in my mouth now for Respondent and as a result I would NEVER recommend your company to either my family nor friends. The way I have been treated has truly been unacceptable as well unprofessional and Im very disappointed with Respondent. If I provide a service I expect to be paid for it and in a timely manner just like you would expect. I have never experienced this much run around or push back from Respondent ever and Ive always gotten paid in a timely fashion.Below are the studies that I have completed but yet I keep getting an excuse from your researching staff stating that they are manually counting who participated in these studies - but my question and concern is, does this take almost three months to determine this? Sounds like they dont want to pay me in my **************** Habits - booked in October Dessert Consumption - booked in October Sports ******************** products - booked in October I would appreciate your help with getting this resolved and my payments processed.

  • Initial Complaint

    Date:12/03/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 22-November-2024, the company sent me to their client to act as a test subject for $150. After I successfully completed the study, the company emailed me to say that I would be paid within five days. It has now been ********************************************************************** They have not responded to any of my emails. My next option is to contact their client and advise them of respondent.ios failure to pay research subjects.

    Customer Answer

    Date: 12/28/2024

    Better Business Bureau:

    At this time, I have not been contacted by Respondent INC regarding complaint ID ********.

    Sincerely,

    ******* ***********

  • Initial Complaint

    Date:09/30/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On September 25, 2024, I did a focus group for this company (***********************) at 2:00 pm, the subject was ************************* Dual Eligibles the meeting was on zoom I think it was for 45 minutes. After the zoom meeting, I received an email that said I did the project, and also that I was getting paid thru ******. I didn't have a ****** account, so I created a ****** account a few days before this. So it did say that it may take up to five days to receive the payment, which was for $150.00. I waited five days, and on the fifth day I emailed *********************** to see why I haven't been paid, I also called ****** to see if there was a problem and I was told by ******, there was no problem with my account there must be a problem because I haven't been paid by ***********************. I sent a message on my account that I have with *********************** and there was an error code on my account, so I sent a message and asked what was the code on my account , and I also asked when I was going to receive my payment for $150. I have sent numerous emails to *********************** and I am getting the run around, they keep saying its ******, and ****** says it is ***********************...Respondent is the company I worked for. I just want payment for the job that I did that day which is $150.00. I would like to be paid by a check sent in the mail to my home address. I really don't trust ******...I have done alot of focus groups and never had a problem with payment until now. There is no way to contact them except for email, there is no phone number and I looked on ******** and there were several other people who had this same problem.

    Customer Answer

    Date: 10/24/2024

    Better Business Bureau:

    At this time, my complaint, ID ******** regarding Respondent INC has been resolved.

    (By clicking "OK", your complaint will be closed as Resolved.)


    Sincerely,

    ***** *****

  • Initial Complaint

    Date:09/27/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My study was marked paid on 9/24, followed by a payout ID. Also followed by: An error occurred, our team has been notified and will resolve it as soon as possible. The biggest frustration is the lapse between each response. Also, the fact that they refer you to their live chat in several help articles, but the live chat option is non existent and I've addressed this for months. Any other time I've gotten a payout ID, I've received the funds directly after. All I am asking for the option for live chat to provide quicker responses, and of course - where is my money and what error occurred? I've gotten one response and it didn't even include an explanation. My ****** email is the same as any other time I've done a study.

  • Initial Complaint

    Date:09/18/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I completed a head and shoulders shampoo study that lasted around 3 months on September 9th I have yet to receive my funds and ****** and it says that I've been paid according to the respondent website. I have reached out to respond in customer service with no response from them and also the researcher as well and now they have stopped responding to me I have not received my $410 to date in my ****** account hopefully somebody can resolve this and quick

    Customer Answer

    Date: 09/18/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    * *******



     

  • Initial Complaint

    Date:07/30/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Researcher cancelled scheduled appointment within 4 hours of the scheduled appointment on Jul 19th 2024. Waited over 10 days and researcher never paid me for my time. According to Respondent terms of service, researchers who cancel 4 hours before scheduled appointment MUST pay the participant.Email sent to ********************************* on July 27th providing evidence of the following:- Scheduled Appointment Invite - Cancellation of Appointment (Within 4 hours of Scheduled Invite)Respondent support ***************************************************************** replied back:We recently received feedback from a researcher. Between applying for the screener and during your virtual meeting, some of the information you provided was conflicting. For this reason, you are not eligible to receive an incentive for the project.Respondent takes a zero-tolerance approach to ensuring our community of researchers gets in touch with candidates who provide honest responses to screening questions. Providing false or misleading information is against our Terms of Use.The researcher reserves the right not to pay the incentive based on the information provided by the participant. The payment is also at the researcher's discretion with the support of the Respondent team. We ask that you not reach out to the researcher as this is our final decision.Respondent Support did not review the evidence provided, claimed false pretense of deception, and refuse to adhere to terms of service.

  • Initial Complaint

    Date:05/06/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Respondent.io recruited me (see attachment) for the following focus group: ******************* Mock Jurors Wanted"It was set for Monday, 4/22/2024 @ 12:30pm CST, for 90 minutes via a Zoom online conference, and I was offered $75 via PayPal if I participated. I logged in early and was put in the waiting queue until about 20 minutes (see screenshot attachment of Zoom call) after the focus group had started, but nothing happened. I got no word back from Respondent about what had happened or why the study never began, so I sent them an e-mail later that day asking for an explanation, but they never responded. It's now been almost 2 weeks and I've still not heard back from them, nor have I been paid. I did everything asked of me, but no one bothered to let me know what'd happened or pay me. This is ridiculous. Even if the study was cancelled, someone should've notified and I still should've been paid for showing up as asked. I would like my payment of $75 sent to my PayPal account using this e-mail: ********************** as well as an explanation of what'd happened, and why no one has responded to my e-mail.Thank You, ***********************

    Business Response

    Date: 05/29/2024

    Due to the security and privacy of our users data, we have responded via email directly to the user who submitted this complaint. Email sent on May 29, 2024 at 10:30 AM EST. Subject line of email follow up: Better Business Bureau Follow Up: Unpaid Participation for Research Study (BBB Complaint ID *********. This email may have been auto-filtered to junk, spam, or trash folders, please check those if you do not see it.

    All further follow up will be directly with the user as we work to get this resolved.

    Best,
    Manager of Customer Support 
    ********************, Inc.

    Customer Answer

    Date: 05/29/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    ***********************



     

Respondent INC is NOT a BBB Accredited Business.

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