Complaints

This profile includes complaints for Rabbit Movers's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Rabbit Movers

  426 President St Brooklyn, NY 11231-5031

• 

  Rabbit Movers

  400 Hamilton ave Brooklyn, NY 11231

• 

  Rabbit Movers

  33 Washington Street Brooklyn, NY 11201

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/03/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Prepaid Rabbit movers to move me on a date, they didn't show up, and are refusing to give me a refund. Based on what happened I can only guess that this is a scam they run. They may reply to this complaint I have not provided refund instructions, this is not true, I have provided it several times as shown in the attached email correspondence.

• Initial Complaint

  Date:07/30/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I payed for my moving from the ***** to *****, ******* the amount of $1,479 dollars. The deal was to include 25 boxes and the furniture. When the day of the moving came, July 3rd 2024, they came really early and stated that they couldnt pick up the boxes because they were heavy. They never told me that they couldnt pick heavy boxes, which werent all heavy, just some. And asked me to re-pack the same day everything in order for them to take them, when I didnt have any time to do that because I had to leave the apartment next day.That day that they came, I called many times the company, to talk to them about it and the guy started yelling at me, cursing at me and saying that they werent even open yet and he said Ill give you the money, but instead he sent an email later on stating that because I didnt repacked everything the same day, they wouldnt give me any refund.I had to pay another company an expedited price because I was left with no option when I even had to fly next day and leave the apartment.Also, they paid another company to do the pick up, not under Rabbit movers, which they didnt inform at any time. I know have to pay the credit card for a service that was never provided or they even found the way in between.

  Business Response

  Date: 11/14/2024

  This move is completed in his entire entirety, The customer had to leave behind a few boxes as they were over 100 pounds, The customer was informed and by terms of the move for oversize boxes you will be charged an additional $50 per box, Which the customer refuse, The customer was also given an option to repack her items so theyre not overweight, but she also refused. So therefore, we have to leave the items behind. The customer was not refunded because she substituted items for the boxes, not remove. 

  
  

• Initial Complaint

  Date:05/06/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Rabbit movers told me I had to pay in full before the move. Then on the day of the move they showed up with a van and the inventory list agreed upon did not fit so they started to make excuses. Then they didnt move anything and kept all my money

  Business Response

  Date: 05/21/2024

  per the contract we sent a van that fits 400cf, move size before the move started was 350cf, customer added over ***** of items not items which is the reason all items didn't fit, customer canceled same day per the term of the move, that would mean they will get no refund. 

  Customer Answer

  Date: 05/21/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [company is lying there was list provide with the items they agree to move failed to do so. Just because they were extra items in the house doesnt mean you move everything this is EXACTLY WHY A LIST WAS PROVIDED.I went over the list with company and they agreed too. Also the company decided to cancel on their own. Also they have done this to other people. Read other peoples reviews

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***********************
  
  
  
  
   
  

  Business Response

  Date: 11/25/2024

  ********* The customer did not pay for any significant vehicle, The customer items came below ***** which would be service for a van as a moving van holds 350cf.. For the Customer is not informed you is that they had 600cf of extra items not reported to the moving company before the move. If the customer would have reported all the items to the moving company, then we will be more prepared and send a vehicle that fits 800cf And we will charge the customer for ****************************.. The customer did not disclose his information. Therefore we send a vehicle based on the list we had. The customer demanded that we move the extra items for the same price of a 200 ft. move Even though this move is now four times that size. The customer refused to pay for the additional service and the additional vehicle To accommodate the new service. And decide to cancel same day, Same day cancellation result in no refund. And yes, all moves must be paid one business day before the move. 

  
  
  
  

   

  BE A FRIEND, TELL A FRIEND SOMETHING NICE!!

  ******* *******

  ***

  **************************

• Initial Complaint

  Date:04/15/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired rabbit moving com pany to put my furniture in storage on 3/20/24 to move my furniture from my house 1000.dollar + 300 tips for the 3 men.they broke my bed broke my cabinet ruien my coach .when two week after I decided I wasn't going stay in the shelter so I ask them to bring back My all the s**** were missing that I needed to put my furniture together. I tried to have them fix the problem they to to fill a form out listing the name of the men who took the stuff when they didn't list the name of the men on the forms.

  Business Response

  Date: 06/26/2024

  the customer has not reply to any claim refunds to make an offer... 

  Please send us the following information for EACH item

  1. Article (please include a link if the item is available online)

  2. Present value

  3. Weight of item

  Customer Answer

  Date: 07/02/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *************************
  
  
  
   
  
  

  Customer Answer

  Date: 07/02/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  So they break all my new furniture and that's just it .we living in a very evil world

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *************************
  
  
  
  
   
  

• Initial Complaint

  Date:11/22/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I used this service last week 11/15. However, one of my items was left on the moving truck. I did check the truck before the driver left, but because there were other items on the truck I didnt notice. When I noticed my items were missing about 20 min later, I reached out to the driver and the company. Both assured me they will have the items sent back to me. Days later I reached out to the owner ***************************** I let him know its a bit unfair for me having to wait until they have a job coming in my direction. I paid money for a service. However, because I was being pushy the owner did not like that. He told me the item was not on the original invoice so technically he doesnt have to do anything. Even though his staff **** let me know because I didnt have many items, I still have room to add in more. Regardless the driver and the owner confirm they have my item that Ive paid for. The owner insulted me he called me a ***** very hateful towards woman, he continued to scream at me even after asking him several times to calm down and lets speak as adults. After we got off the phone, I received another email of him calling me a ***** and saying that he threw my items away and I can go call the police. I truly believe this owner is a racist and evil human being and has hate toward women reading his reviews you can see he has a hate towards women. The way I was treated as a customer and young lady was horrific. I threatened to file a dispute and requested my money back and that is what sent him over the top. He been sendng me emails non stop. I also have all the nasty messages ive uploaded. This company stole my items and has no care.

  Business Response

  Date: 12/06/2023

  ***************************** employed Rabbit Movers to transport her possessions from ********************************************************************* to ************************************************************************************. The contract is attached. ******* paid for the relocation of 11 items, all of which were delivered and confirmed by her through emails. This marks the fulfillment of the paid service.
  
  An additional item, a mirror, was placed in the moving van by ******* without payment or documentation. She notified us via email after the move that the mirror had been left in the van. We presented ******* with three options regarding the mirror:
  
  1. We can deliver it at no cost during our next visit to **********, **********, as we are a Brooklyn-based company and do not make the 30-mile trip often.
  2. She may pick up the mirror herself.
  3. We can arrange a single-item move for $250 on her preferred day, which is our standard rate for moving one item.
  
  Following abrasive emails and calls, ******* chose option two and agreed to pick up the mirror herself. We told her it would be available at the loading dock. Her father was supposed to collect it within an hour, but he never arrived within our regular business hours of 9 am to 5 pm. At the end of the day, the mirror remained at the loading dock; however, it was no longer there the next morning, implying that it was collected after business hours.
  
  The customer has since posted multiple falsehoods about Rabbit Movers and even sent us sexually harassing emails. We have requested that she stop contacting us more than six times, but she has ignored our requests. As a result, we have taken legal action against her for sexual harassment and extortionate statements.

  Customer Answer

  Date: 12/06/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  Not only was I verbally assulted via email and phone conversation. In the images I sent over to BBB you can see he threw my items away , you will also see the time it was thrown away which was earlier in the day. Owner did not give me a chance to pick up the item. I also have messages with the driver confirming all *********. Rabbit Movers have many complaints in regards to the same issue the **** I paid for a service that was not completed. I was called names as well. I even got a email after I wrote a review , that the ceo did not like.  All proof in my attachments. I was not rude to them I simple ask for a date or i will need to do a disppute. Regardless of what happen the owner have my itmes and refuse to give it to me so this is stolen as well as did not complete a job. This is wrong on all levels. 

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ****************
  
  
  
  
   
  

• Initial Complaint

  Date:08/31/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This owner of this moving company berated, threatened, cancelled and extorted 100% of our paid funds for a service never provided. We called to seek a resolution as my wife had a documented illness, the owner instead berated my wife, threatened her and "cancelled her move so she wont be getting any money back". Now they are attempting to steal our money by providing false claims to my credit card company. This seems to be a very common extortion occurrence based on numerous *******, ************* reviews. These tactics seems illegal and should be investigated by the proper parties.

  Business Response

  Date: 09/06/2023

  attached are the emails with the customer... and can see what she is saying is not true.  customer canceled the move same day after not wanting to pay the same day reschulincg fee that is noted in her terms. 

  Customer Answer

  Date: 09/06/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  This "CEO" ***************************** seems to have a history of stealing money and lying about customer claims based on history of former customer reviews. We emailed him with a noted doctors documentation based on my wife's illness. When he called us back claiming exuberant rescheduling fees that weren't previously mentioned. We asked to call him and when he answered the phone all he did was berate and threaten my sick wife, and then CANCELLED our service "WITH NO RESCHEDULE OPTION SO YOU WONT GET YOUR MONEY BACK HAHA". We have never encountered such aggressive and malicious business owners such as him, so we were taken aback. We now feel threatened by this person who threatened violence and has our personal information such as address. This alleged business owner doesn't even spell check his replies. But he is professional?!

   

  See attachments showing the doctors note & the emails showing the conversation did not end with the emails he sent you. We then were threatened and told our money will be stolen via phone. We followed up with the email shown in the attachment after the phonecall. 

   

  We have been dealing with this nightmare company attempting to steal over $750.00 dollars from us for a service never provided and cancelled by the "business owner". It seems his pattern of doing such shady business is a source of revenue.

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ****************
  
  
  
  
   
  

  Business Response

  Date: 09/07/2023

  again lies... as the email already confirmed .. we have taken legal action on this customer for the lies posted 

  Customer Answer

  Date: 09/08/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  As we have record of the phonecall, I will be contacting my lawyer about this matter as well, as we will seek small courts claim against this fraudulent business owner. I am confident that our lawyer will win this case and we will work to uncover the shady business done by Rabbit Movers. Everyone should be aware of this company's shady practices, including law enforcement and governing agencies.

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ****************
  
  
  
  
   
  

• Initial Complaint

  Date:08/21/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  CURSED OUT BY OWNER ON RECORDING Decided not to come move us- said they were coming at 5pm instead of 12pm and if they couldnt come wed be reimbursed. Of course we, as a family, were frustrated because we have packed our entire family home to move and spend the night in our new home.Then I was CURSED OUT by the manager who was mad about a completely reasonable exchange with a family member. He then proceeded to yell at me shut the **** up at the top of his lungs. Then called me a stupid ***** about five times during the call. Most of my family was in the room during the change and were completely dumbfounded by these positive reviews. The one job of a moving company is to move us. The second job of a company is professionalism. I can provide the voice recording if you need proof, during which he verified his name and status as head of the company multiple times. This document doesnt allow for sharing voice memos.Also, hes refused to give us a refund and told us to go through the bank and hed cite customer negligence.

  Business Response

  Date: 08/21/2023

  looks like spam.. don't have a customer with the info below, can they attach the invoice and cc the customer.. 

   

  ************************* *************************************** ***** * ****** ******* ** *****
  
  Daytime Phone: **************
  E-mail: ******************************

  Customer Answer

  Date: 08/22/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

  This is for the ****** family. ******* told us he was cancelling our move the day of,AFTER the time range offered (****) after he wasnt spoken to nicely after his movers said they may come after 5pm or not at all. He got highly irate when speaking to my daughter, whichI can happily provide but its too big a file to attach here.

  He said hed cite customer negligence while aware that no ********************** were coming. 
  The basis of this complaint is a refund because he cancelled the service and refused to give a refund. He then cited his cancellation policy in response to her ****** review.Which doesnt make sense, as you can hear in his voice message he states his name servers times and says, cancelled no refund while the customer never said cancelled and only wanted to know why they were saying they may not come.
  During my own call with the movers and **************** was frustrated because they told me they may not come and would refund me if they didnt come. Because if theyre saying they may or may not come, my money is wrapped up with them, our entire family home including our bedding and mattresses were wrapped up, and I cant hire another moving company if I have one refusing to give a concrete answer.

  the company decided not to provide the service, and maybe they have the right to deny service. Im not sure of the laws around this. However since they decide not to work with my family by their own volition, they do owe a refund. Citing the same day cancellation policy for their canceling our move does warrant a refund.

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***********************
  
  
  
  
   
  

  Business Response

  Date: 08/25/2023

  we have taken legal action on this customer, and submitted all reason why we canceled and why the movers feel unsafe doing this move. 

  we are sorry that your feelings are hurt, we wish you the best, 

  we will taking more legal action with every post made. 

   

  thank you 

  Customer Answer

  Date: 08/27/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   Hi,

  If this company feels unsafe to do the move (which has already happened), that is done. What isn't done is that no refund has been issued. As stated, we are requesting a full refund as the payment was for a move. No move occurred, and the cancellation policy was not breached as you cancelled the move. Again, you said you "feel unsafe" -> you cancelled, not the customer. 

  Thanks

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *************************
  
  
  
  
   
  

• Initial Complaint

  Date:07/20/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We had a few items left behind in the freight elevator by the movers, which has been corroborated by building management. These items were unrecoverable, so we reached out for assistance in having these replaced, assuming that a moving company with insurance is able to provide assistance with such matters. We provided a detailed timeline of what happened and what was left behind, as requested. The *** responded with a canned response within a few minutes that demonstrated they didn't perform a thorough investigation (as several aspects of the email were ignored) and told us to file a police report for missing items. They did offer us $50, which we declined so as to keep the claim open. I did file a **** review in the meantime so others can see the customer service being provided. The *** is now taunting/harassing me via email about the **** review and this BBB claim. I also called our mover to validate that the *** did actually with the movers and parking cleaners as they stated they did; the co-owner of the service they contracted with for our move had no records of this call occurring. I am asking for replacement of two missing lamp shades and 5 knives.

  Business Response

  Date: 07/20/2023

  items claim to be missing are not part of the move, and was not paid to be moved, or insured,  therefore will not be moved by the crew.. attached is the moving list.. 

  if customer claims something is missing they must fill a police report. 

  an offer was made but refused but the customer, therefore we have pulled any offer. 

  ******************************* didn't book the move so has no clue what is included or not.. 
  
  Estimated Volume: 337 CF
  
  
  
  TV Flat 1

  Coffee table 1
  *Box Assorted  28

  Sofa Chair/Recliner (1 seat)1

  Lamp 2

  Sofa 3 Seat 1

  Carry on 1
  Bed Frame 1

  Side Board 1

  Suitcase (Large) 1
  Dining Chair 6

  Rug 1

  Night Stand 2

  
  TV Stand 1

  Ottoman Small 1

  Chair 1
  
  
  
  

• Initial Complaint

  Date:12/05/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Movers damaged the walls to my apartment complex during the move and are now disputing payments for damages.

  Business Response

  Date: 12/05/2022

  We are not disputing the damages we have sent a claims form to be filled out that still has not been returned back

  Customer Answer

  Date: 12/12/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  

  I'm still waiting for payment.  They continue to reject the bids and threaten non payment.  They are making u ***** able requests like videos of apartment before the move which was never asked for and seems unreasonable able. Will file again of They fail to accept a bid. 
  Sincerely,
  
  ***************************
  
  
  
   
  

  
  

• Initial Complaint

  Date:08/05/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 3, 2022 Rabbit Movers *** and ****** moved my belongings from *************************************************** to ***************************************************************. Once we opened all of our boxes we saw that two items were missing (a $300 gaming headset and a $250 pair of shoes). We contacted the company to file a claim and they simply said the items were not left in the truck so we must have misplaced them. They offered us $100 for the inconvenience and are not offering a valid resolution.

  Business Response

  Date: 08/21/2022

  we have closed this claim with a refund of $400.