Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/03/2025

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had went to this car dealership to purchase a new vehicle on February 29, 2024. We negotiated and agreed on a price. I put down a deposit of $500.00 and we signed a contract. Months go by and they told me they were still not able to obtain a vehicle for me. Finally, in September, they notify me that they can get me the vehicle I wanted but the price has increased. They would not sell it to me for the agreed price on the contract. The dealership said if I wanted the vehicle, then I would have to agree to pay the increased price. I argued that we have a signed contract on pricing and that I had even paid them a deposit. The dealership still would not sell me the vehicle for the agreed price. In the end, I was not able to buy the vehicle because of the dealership not upholding the signed contract.

  Customer Answer

  Date: 03/30/2025

  Better Business Bureau:
  
  At this time, I have not been contacted by Bay Ridge Toyota regarding complaint ID ********.
  
  Sincerely,
  
  ***** ****
  

• Initial Complaint

  Date:02/25/2025

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In 2019 I ( ******* *********, ******* *****) visited Bay Ridge Toyota to purchase a certified pre owned vehicle.I purchased a 2016 black Toyota RAV4 SE for which I traded in my 2004 Honda Pilot (license plate NY - ******** and applied the credited value to my RAV4 *********** the point of sale in 2019 Toyota assumed ownership of my ***** Pilot, the keys and title were turned over to them. It is now 6 years later and I have received several tickets in the amount of $55 each for:-driving or parking unregistered motor vehicle -improper display/unclear plates Location shown is **************************. The tickets were issued on 02/11/2025.Bay ridge Toyota needs to either assume responsibility for removing my former license plates and registering the vehicle properly AND provide proof of doing so to me OR they can return the Honda Pilot to my possession with keys and title in the same condition I turned it over to them in 2019.I am also requesting the proof of trade in from 2019.

  Customer Answer

  Date: 03/29/2025

  Better Business Bureau:
  
  At this time, I have not been contacted by Bay Ridge Toyota regarding complaint ID ********.
  
  Sincerely,
  
  ******* *****
  

• Initial Complaint

  Date:12/26/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought the 2024 Toyota Rav 4 in May 2024 and I had no issues with the car. I took the car into Bay Ridge Toyota Service and Parts (BRTS&P) for the 6 months inspection on 11/9/24. The car passed with no issues. The next time I drove the car after the inspection are on 11/16, 11/23, 11/28, 11/29 and 11/30. I tried to use the windshield wiper on 11/23 and there were no fluids spaying. On 11/28, I turned on the heat and I heard an unusual loud noise. I took the car back to ***** on 11/30. The employee said that I had to authorize a charge of $364 plus tax to perform a diagnostic to determine the issue. If the issue is due to a defect and the defect is covered under warranty then I would not have to pay this fee. If the defect is due to something that is not covered under warranty, I can get the diagnostic fee waived if I authorize the cost to repair the work. If I do not authorize the cost to repair the work, then I am liable to pay the diagnostic fee. I reluctantly authorized the diagnostic fee. After the diagnostic, I received a proposal of $1,761.16 to repair the car. The employee said that the work is not covered under warranty because rodents were the issue. I paid ***** to repair the car.The car did not experience any issues or any damages for 6 months before the initial inspection. During the inspection on 11/9, the car passed with no issues and no indication of any rodent problems. After the inspection, I was having issues with rodents damaging the interior of the car. I parked the car in the same spot for the past 6 months and I drove to locations where I went before and after the inspection. I did not go anywhere new after the inspection that I have not been to before the inspection.

  Customer Answer

  Date: 01/25/2025

  Better Business Bureau:
  
  At this time, I have not been contacted by Bay Ridge Toyota regarding complaint ID ********.
  
  Sincerely,
  
  **** **
  

  Business Response

  Date: 01/29/2025

  To Whom it May Concern:

  
  Please see attached Multi Point Inspection that was performed on November 30, 2024.  

  
  On November 30 the following items were recommended AND approved by *** ** (see electronic signature captured below recommendations):
  Replace Windshield Washer Tube & Connector
  Replace Blower Motor
  Replace Cabin Filter
  Perform Engine Wash
  A/C VENT cleaning Service
  
  I have also attached photos and a video of the rodent damage for evaluation.
  
  When our shop inspected the vehicle on November 9th none of these rodent issues existed or our certified technicians would have noticed as there are clear signs of the intrusion and damage.  *** ** did not report noticing any issues for 23 and 29 days post his visit to Toyota of Bay Ridge.  This time frame coincides with the change of weather in the ** area.  During this time of year, rodents notoriously search for a warm place to escape the cold.  Therefore, even if *** ** was keeping the car in the same spot, the change in climate can change the behavior of the wildlife in the area. 
  We have not had any other complaints of rodent intrusion occurrences in our facility, and we do not have any indication of any type of rodent issue.  We keep will over 100 vehicles inside our facility and on our property and have not had any reports of rodent damage.  

  
  *** ** approved the recommendations for the repairs done to his car as a result of rodents and we do not believe that we are responsible for any damages.
  Thank you for your assistance with this unfortunate situation.

  
  Regards,
  ****** *****
  General Manager
  Toyota of Bay Ridge ********

  Business Response

  Date: 01/30/2025

  To whom it my concern:

   

  Rodents can happen anywhere for a multitude of reasons.  Unfortunately, ******** has issues due to garbage being left in the streets and lack of cleaning.  *** ** approved the repairs and did not ever discuss responsibility.   

   

  Please see approved Repair Order.

   

  Thank you for your attention to this matter,

   

  Best Regards,

  ****** *****

  Customer Answer

  Date: 01/31/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

  I had to approve the repairs. I never had issues with rodents damaging my Rav4 for 6 months and my previous Toyota highlander where I have been parking for several years. This only happened after I performed an inspection at Bay Ridge Toyota Parts and service.

   After the repair, I do not have issues with rodents damaging the windshield wipers or the ac/heating system. 

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  **** **
  
  
  
  
   
  

• Initial Complaint

  Date:06/08/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took a newly leased car to TBR to repair faulty rear a/c. They charged me diagnostic fee and freon; said it seemed to be caused by an accident. I did not have any accident, but was forced to pay. Didnt solve problem and was still not working at pickup. Left it there for more tests, My tire was damaged while they had my car. They replaced it. Meanwhile the tests discovered host of problems covered by warranty; however A/c still didnt work. They refunded diagnostic and freon fee; admitting that it was not caused by an accident. I was told to leave it it by them while they called in a/c specialist. While it was by them, their customer backed into my car; and I had substantial damage. TBR refused responsibility even thought the car was under their care. I was forced to deal with their driver's insurance on my own and was forced to lay out $10,000 til repaid from insurance. It took a month for the car to be repaired but TBR refused to give me loaner/rental; only for one week. I paid $1700 for the rental. They claimed a/c was fixed. It seemed ok but was very faulty when summer came. I needed to restart the car every time the a/c started. Now both front and rear a/c are totally not working, and TBR is asking for $16,000 to repair it. Once again they claim it was from an accident and charged me diagnostic fee. I cannot afford to rent car for summer, cannot drive in heat with my family sans a/c. I need them to repair this car without charge. I also want them to give me an equivalent rental car until this is fully repaired.. I have all the paperwork from TBR, rental car, and insurance, etc. Thank you

  Business Response

  Date: 06/12/2023

  To Whom it May *************** have read our customers complaint , done an internal investigation and have deterimined when the Sienna was repaired by our Body Shop the connections to the A/C lines when disconnected to complete the repairs were not properly sealed during the repair and is the probable cause of the A/C not functioning properly, we have communicated this to the customer , we are in the process of ordering the nesassary components to complete the repair, once we have all needed parts we will supply the customer with a rental and complete the repairs 

  if you have any questions please contact me directly

  ******************************* General Manager  ************************************   ***********

   

  thank you 

• Initial Complaint

  Date:01/31/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I own a 2010 Toyota Prius that had an issue with burning out the headlights very often which was a known problem and Toyota came up with the a fix for the affected models. My car was serviced by bay ridge Toyota for this issue on 4/27/2019 claiming that the part called sub-wire harness was installed. The headlights continue to burn out again in 2021 on. We did not drive much during 2020 since the pandemic. We recently relocated to *********** and brought the car to a local dealership to check the lights. We had to completely change the whole headlight system due to it burning out and actually melting the plastic so the lightbulbs cannot be hold on the proper place. Long behold they find out the actual sub-harness part was never installed by bay ridge Toyota. We reached out to Toyota headquarters but unfortunately bay ridge Toyota is claiming that job was done by them and they wont help us. I had to pay over $2000 for replacing the headlights and then installing the sub-wire harness that was supposed to be installed for free back in 2019. The program to fix that issue expired in 2019 so my new dealership could not offer the fix for free us now. I feel very much violated and taken advantage of by bay ridge Toyota with their dishonesty.

  Business Response

  Date: 02/06/2023

  To Whom it May *************** have researched what we did here at Bay Ridge Toyota and what the Dealer in *********** has had to do to repair the car. there are two sub-harness's one for each light, we did the inspection found a fault with one and replaced it, the **************** program specifies if one is defective both should be replaced, our tech missed it, we are at fault and have issued a check for the amount of $2136.52, A copy of check#****** is attached, to cover the cost of the repair. Our Customer Relations Manager has also spoken with ***************** and explained this. ***************** was sent a copy of the check and a release (attached) Stating he is satisfied with the outcome which he signed and sent back, 'we will send out the check tonight by regular mail. we apologize for any inconvenience our oversight caused and wish ****************** good driving with his Toyota Prius in the future.   

  if there any questions, please contact me Directly

  *******************************

  General Manager

  Bay Ridge Toyota

  ************************************ 

  ************

   

  Customer Answer

  Date: 02/23/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *******************************
  
  
  
   
  
  

• Initial Complaint

  Date:09/22/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 8/26/22 I arrived for my appointment at 7:15 am for my annual car maintenance oil change (2014 Toyota Corolla). I choose to wait for my car as usual when I go there. About an hour later the customer service worker took me in his office and pointed out other issues with my car. I decided to have two of the three corrected; the cost of parts were; spark plugs change @ ***** per plug 4 plugs $72.00, and 2 Brake Shim grease @8.00 was $16.00, oil filter $8.20, $31.50 for (GTMO BK SN WTY) $31.50,gasket $1.53, washer fluid $3.27, I had a coupon for discount of which I received. The labor cost was $462.50. My car was returned to me after 1PM. The mechanic who service my car left my car sitting and went to lunch; myself and the customer service individual walked around the garage looking for him, and was now where to be found. I was then told he was out to lunch. The job done on my car at best, would take at least an hour, had it been attended to that morning. I am willing to pay for the 1 hour labor at not the time he went to lunch and the personal time he took on the phone of which I witnessed earlier that morning. This is not the first time this happen to me at Bay ridge Toyota but I would appreciate it being the last time. They charge $179.00 an hour for labor and that's what I am willing to pay, but not for my car just sitting around unattended. The last time this happened the manager offered me a free oil change when I was charged over $600.00 dollars for the same circumstances. I will not tolerate being deliberately overcharged and is requesting a refund of $283.00, an apology and continued reliable service. Please help me I don't have money like that to give away. I'm a senior citizen being taking advantage of.

  Business Response

  Date: 09/23/2022

  *** ************; was contacted on 9/22/22 and spoke with ************************* our service Director , we are sorry ********************* experience wasn't what she has come to expect from Bay Ridge Toyota, being a long and valued customer of ******************** we have issued a check for a refund of $300.00 (Copy Attached) We value ****************** opinion and her perspective with regards to our service operation, we hope this gesture of goodwill reinforces ***************** faith in us , we look foward to servicing her Toyota in the future, we will mail out the check asap 

  if you have any questions please contact me directly 

  thank you 

  *******************************

  General Manager 

  Bay Ridge Toyota

  ************************************ 

  Customer Answer

  Date: 09/23/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *************************
  
  
  
   
  
  

• Initial Complaint

  Date:08/01/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I brought in my vehicle to check out the check engine light error, they told me it would cost $380 (if I remember correctly) for the inspection if I won't do the repair at thier center. I got a call later in the day from the salesman, that they have to do a more detailed inspection where they take apart the car so that it will cost me an additional $700 for the inspection if I won't fix it by them. I agreed. After inspection, they told me that it looks like a severe computer issue, one out in a million, and the cost would be $5,000. I wasn't sure what to do, he told me to think about it over the weekend.The weekend passed by, and I called them up and after assuring me that after putting in the $5,000 the problem will be solved and the 'check engine light' will be removed, with a warentee on the parts, I agreed to fix the issue and the repairs were paid for in full.Now, my vehicle is at their shop for over 3 weeks. The center is exremely hard to reach, extended wait times for hold, no voicemail for the manager. The manager finally returned my call today, after I left numerous messages with the receptionist, to say that the problem has been fixed, and there are no issues with car, however, the check engine light is still on and he will need to change the transmission in order the check engine light error to disappear. He said will give it to me for cost price of $3,700!I told him that there is no way that I'm putting more money into the vehicle, and he had promised me that his best mechanic went through every s**** in the car and I don't have what to worry that after the initial price quote of $5000 the car error light will be solved. His response was we follow error codes, I asked him that you did a deeper inspection for the additional $700 so I hope you aren't just following codes, his response was, well that's all I can do....

  Business Response

  Date: 08/05/2022

  hello,

  the customers issue has been resolved to his satisfaction and he picked up his car on 8/5/22, ,

  please contact me if you have any questions

  thank you 

  ******* ******** 

  General Manager 

  Bay Ridge Toyota

• Initial Complaint

  Date:06/27/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2019 Toyota Camry from Bay Ridge Toyota on 06/23/2022 and a day later today on 06/24/2022 the car is not working. They already were dishonest about the price and now the car won't start less than 24 hours after. I contacted the dealership and they said there is nothing they can do and I cannot get back the car I traded in or a refund. I would like to reverse the transaction because the car is not working and is supposed to be certified pre-owned. They also told me I have warranty at any dealership and it will be fixed for free but that is also a lie. Please help me because I paid over ***** with a certified check and now I don't even have a working car and they don't seem to care.

  Business Response

  Date: 06/27/2022

  To whom it may concern,
  I have read *** ******* complaint, we never stated we didn't want to help, *************** was in ************ and roadside assistance (provided by Toyota certified program) would not tow it to Brooklyn, as per the warranty it will be towed to the nearest Toyota dealer, the dealer got the car, which started right up, then they ran a full diagnostic test which showed no fault/malfunction codes in any system in the vehicle at which point **************** insisted the vehicle was not working and the dealer suggested bringing it back to the selling dealer for no other reason than to confirm or not their diagnosis,since the dealer found nothing wrong with the vehicle he was charged a diagnosis fee, I asked for a receipt but was only sent the last page if he would supply either the BBB or myself the first page of the other dealers repair order this would be confirmed, I know this from speaking with the Service Manager of that dealership I also asked the dealer for a copy of the first page but he stated he couldn't without the owner's permission , we called and left a message for the owner to supply a copy but have not gotten a reply as of this writing,
  I am attaching the consumer Affairs documentation signed by **************** which are his consumer **** of rights, his rescinding of the 2 day 'cooling off period'document along with the sale price breakdown and the **** of sale to show what we sold it for and what the final price was which both match 

  I have offered to pay the diagnostic charge for having the car checked out as a good will gesture as soon as he sends me the complete ****, I'll send him a check and when **************** is in ********, i will be glad to put the vehicle through the diagnostic service again at no charge 

  any questions please contact me if you have any questions ************ OR ************************************

  thank you 

  *******************************

  General Manager