Complaints

This profile includes complaints for Plaza Auto Mall's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Plaza Auto Mall

  2740 Nostrand Avenue Brooklyn, NY 11210-5326

• 

  Plaza Auto Mall

  2746 Nostrand Avenue Brooklyn, NY 11210-5326

• 

  Plaza Auto Mall

  2751 Nostrand Ave Brooklyn, NY 11210

• 

  Plaza Auto Mall

  2721 Nostrand Avenue Brooklyn, NY 11210-5324

• 

  Plaza Auto Mall

  2748 Nostrand Avenue Brooklyn, NY 11210-5326

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/03/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a 2024 ********** for ****** cash. When I learned that it had a recall on it, I took it to Nostrand Plaza Auto mall. Someone from Plaza Hyundai suggested Why not trade it in for a new car. The Highlander had 3000 miles but I still went along with the suggestion. I asked the person making the deal," what is the cost of the 2025 Hyundai Palisade?" He said $60, 000. I said how much does my car value. He said they calculated it at ****** because of depreciation. I said. That's crazy. I paid $75000 and it depreciated to ******. I said OK. What's the difference I have to pay now. He said ******. I said but ****** and ****** is far more than ******. He said the taxes brought it up. I said I don't like car notes so I will wait until Monday when my money is cleared. He said ok you can pay ***** down and let the ****** stay on finance to build your credit. This was Friday November 29, 2024. I told him I don't like financing, so on Monday, Dec 1, 2024, I paid ****** hoping that the ***** will be paid later. The next month I checked with Hyundai finance they said my balance was ****** and I paid ******. Now I owed ******. I called Hyundai sale. I got the run around. I went there in person. They said the person who did the sale left the job. I saw the manager at the time who was ********. He said he would ease my pain by paying in ***** to Hyundai Finance. I said that is not enough. Weeks passed and it was not done. I went back out there to ask why. They **** ******** was fired. The new manager said he would help me to get the discounted *****. 3 week passed and nothing was done. I called Hyundai finance today and they said nothing is in the system about it. I called back Plaza hyundai. They got the manager on the phone who said he never got the time to do it and was giving me a lot of attitude saying that he was not invited to the wedding and now he has to be at the funeral. I think this is rude. Now I was that whole ****** removed. I feel cheated and robbed

  Business Response

  Date: 04/10/2025

  *** ***** was contacted by the new General Sales Manager for that store.  She will be coming in to meet with him to discuss a resolution.

  Customer Answer

  Date: 04/24/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  Good afternoon. My Complaint has NOT been resolved. When PLAZA HYUNDAI realized that I  sent a complaint to BBB they called me and offered me a check of $5,000 to defray the cost of the full car notes. I refused it because they actually scammed me out of about $25,000. 

  Here are the details: 

  I traded in a 2024 Toyota Hylander Premium  to PLAZA HYUNDAI. I paid $75,000  plus tax for it.  They offered me a 2025 HYUNDAI Palisade. They said that it cost $60,000. They said that because of depreciation they will offer me $54,000. I only had it for 6 months. I asked the salesman what is the difference that I have to pay. He calculated it and said that I should pay $15,300. I  told I didn't want payments so I  will have the $15,300 on the next business day. They forced me to do payments cause it builds credit. Then they say pay down $3,000. I paid that and the paid $10,000 on the next business day, which means my balance would be $2,300. After paying the ****** i checked HYUNDAI Finance and it showing me that my balance was ******. So when the $10,000 is removed from it , it showing the remaining  balance was $27,000. How is this si was all  I owed was $2,300?  I went to Plaza hyundai to find the salesman. They told me he was fired. I  talked to the manager who decided to help me. I  left. One month passed and nothing was done. I went  back to Plaza hyundai and again the manager was fired this time. The New manager said he would  help. Another month passed and nothing was done. This time I called him. He got angry and told me that he was nit invited to the wedding so he doesn't see why he should be dragged to the funeral." I told him that I am going to contact BBB. He said do what I have to do. With all this , I keep paying my car notes of $712 every month. 

  4 months - Jan, Feb, Mar, April = $2,850.  That's basically what I owed them $2,300. However my car notes balance is still saying $25,000.  When I  called Hyundai this morning, the read a document to me saying that I  traded in the car for $******. THAT'S A LIE. WE AGREED ON $54,000. They changed the figures behind my back. Why would I buy a car for $75,000 and used it for 6 months and trade it for ******. Am I a drug addiction? PLAZA HYUNDAI NEEDS THE REMOVE THAT $25,000 FROM MY BALANCE CAUSE I DONT OWE IT. THERE IS NO TRANSPARENCY  with this dealer. 
  

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***** *****
  
  
  
  
   
  

  Business Response

  Date: 05/01/2025

  Client came into the showroom on 4/30/25 to discuss her options in regard to the total amount financed.  After conversation with ***** client decided to trade in her 2025 Palisade for a 2025 Santa Fe and has complete understanding of everything entail with here new vehicle purchase and is completely happy.  

  Customer Answer

  Date: 05/05/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ***** *****
  
  
  
   
  
  

• Initial Complaint

  Date:03/20/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am asking to be removed from their mailing list. I read and reviewed their privacy policy and cannot find an area to request to opt out. I am getting unwanted advertisements sent to my home address . Please stop sending . I have attached a copy of one of the letters . My address is at the very bottom.

  Business Response

  Date: 03/21/2025

  Customer has been added to the Unsubscribe List

• Initial Complaint

  Date:03/08/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went car shopping on Monday March 3rd. I was attended to at this location by **** *****. At first all I wanted was to check the numbers to see how much it would cost me to finance. After a couple of hours, I was told by ** **** that my payments were gonna be around $400, That prompted me to stay and move further only to find out that my payments were going to be 575 a month. Seeing how high the insurance numbers was I told them I couldnt afford that and would have to leave. I was told I would be giving a check for my first insurance and my payment term reduced. I decided to go for it. After signing the papers. Up until now I dont have my car because of lien release they waiting on, and Im being told Im not getting the check for the insurance. This dealership played me into getting a pen to paper that day I spent 8hrs there that day and I was told I would be going home with my car. After signing they told me I cant get the car soon. No one mentioned that before I signed, I feel played and scammed now Im not even sure of the condition of the car.

  Business Response

  Date: 03/24/2025

  This client came in the 3rd to look at a Tesla that we have advertised online without any photos.  After he took the car for a test drive, we worked out a deal. He was trading in a salvage ****** Maxima and using the car as a down payment towards the purchase of the Tesla.  No down payment was collected.  We submitted his application to get financing for him.  He had challenging credit, but we got him approved.  He kept asking the sales rep **** about his monthly payment and **** keep replaying that he doesn't know.  Then **** told him based on the amount financed without and interest he is in the $400s. He also told him that he has to sit with the finance manager to go over his monthly payment. Once he sat with the finance manager he agreed to $575 monthly payment, so he called his insurance company to add the car to the policy. His insurance jumped from $300 to $1300 a month on the Tesla. The 2 factors for the increase of his insurance were adding full coverage on the Tesla and changing the address to his residence address.  Based on this he wanted to cancel the deal, so we offered to help him with a $500 check back to offset the increase of the insurance, so he agreed. Once we pushed the deal to *** we found that we dont have the lien release even though it was marked ok to sell in our system. We offered him a loaner car until we register the new car and he agreed. Few days went by and we still didnt receive the lien release so we offered him an additional $500 if he is still interested in keeping the deal together and he agreed. He came back on the 14th and wanted to cancel the deal.   We took back the loaner and give him back the car he was trading in and he walked away. We feel that we have done all on our part to assist this customer.  It is not at the fault of the dealership that his insurance premium went up when he gave them the address that his application was being submitted under.

  Thank you

  *****

  **** *** *******

• Initial Complaint

  Date:02/28/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a 2020 Hyundai ****** with extra tire window and key insurance for two years had car for nine months nothing but problems so I traded it in for a new car . So I asked about partial refund on the insurance I had with them and one person said yes you will get money back now all Im getting is a runaround somebody needs to stop this bad practice

  Business Response

  Date: 03/04/2025

  Our GSM for Hyundai has been trying to contact the customer and has not heard back from him.

   

   

• Initial Complaint

  Date:02/25/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a 2022 Honda Odyssey from Plaza Auto Mall and I want to give back the car for a full refund for the following reasons:1 - I bought the car and signed all appropriate documents on 2/12/25 and only received the car on 2/13/25 due to the fact that the dealership misplaced the title 2- The vehicle was delivered with a large scratch and dent which was not there on the date of purchase. I told the delivery guy that I am not willing to accept the car as I would never have purchased it with the scratch but he told me that he was off his time clock and walked away. I immediately reached out to the dealership and they denied seeing the scratch. (pics attached)3- The ** is not working, which is an issue they promised me they'll fix, and didnt 4- The vehicle was delivered to us with only 1 key 5- A 3rd party mechanic saw definite evidence of an accident to the rear of the car which the dealership did not disclose to me, and clearly showed me the replaced bumper and repainting Additionally, the mechanic stated that the new scratch that the car has is significant enough to be considered an accident. The car I thought I was buying had a clean carfax, and the car that I received came with 2 accidents The salesman emphasized multiple times that they are a certified dealership and I am not worth losing the certification over, therefore I should stop worrying and they will give me a perfect car. However, the car that I actually received is far from perfect.Additionally, the salesman manipulated me into paying with debit card instead of check, saying that it's easier this way. Now, I don't have a way to dispute the charge.The dealership left me a message days later that I should bring my car in and they will do what they can to repair it. At this point, I do not trust them. They lied to and cheated me multiple times and I do not believe that they will fully fix the vehicle. Therefore, the only reason I will bring the car back to them is with the keys for a full refund.

  Business Response

  Date: 02/28/2025

  ******* ********* ******* *** spoke with customer and asked him to visit the dealership so that they can address all his concerns.

  The customer has failed to show up.

  Customer Answer

  Date: 03/09/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  As I wrote in my initial complaint, I do not trust the dealer to fix the car. I was promised many times over that I will receive a car that is in perfect condition, however, the car that I received was actually far from perfect. If they didn't fix what was wrong with the vehicle at the time of purchase, why should I trust them to fix it now. Additionally, I signed on the car on 2/12/25, however, the vehicle wasn't delivered to me until 2/13/25 due to misplacement of the title by the dealership (which was only disclosed to me after I signed and paid). In the 24 hours that followed in which the car was in my ownership but withheld by the dealer, the car sustained significant damage and was delivered with a tremendous scratch. So, not only do I not trust the dealer to fix the issues, I do not trust that the car will not come back with further damage.

  We have spent the last month trying endlessly to get in touch with the General Manager ****** as we were told that he is the only one who can authorize a buyback. After 3 weeks of waiting on hold, being hung up on, being transferred from person to person, and countless phone calls and emails being ignored, I was told that I had a meeting scheduled for 3/3/25 at 8:30 AM with ******. Monday came and went without any contact from the dealer, and subsequent emails and calls were ignored. Our next move is to hire an attorney and deal with this in a court of law unless the dealer is willing to offer us a full buyback by 3/11/25.
  

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ******* *********
  
  
  
  
   
  

  Business Response

  Date: 04/14/2025

  This matter has been FULLY resolved.  We have bought back the customer's vehicle.

  PLEASE UPDATE YOUR RECORDS ACCORDINGLY

  Customer Answer

  Date: 05/02/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ******* *********
  
  
  
   
  
  

• Initial Complaint

  Date:02/24/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been trying to cancel my maintaince agreement with ***** and havent received a call back

  Business Response

  Date: 02/25/2025

  ***** ******, Finance Director, has been in contact with the customer.  The warranty has been cancelled, and a check has been sent.

  The customer acknowledged and thanked him

• Initial Complaint

  Date:01/31/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am currently having a nightmare experience with the service department at Plaza Hyundai. I have a 2013 Hyundai ****** that was recently repaired by your service department for a no start condition in which I was charged $3000 for repairs. We came to pick up the vehicle after the repairs were allegedly completed only to find out that the vehicle can only run with the vehicle key in the emergency slot. We were told the keys needed to be programmed and could not bring the vehicle home after we arrived to pick it up. The next day the car is picked up with it running normal. The morning thereafter the car displayed the same no start/unresponsive condition that it originally went in for and then I was told we had to pay another $4000 to get it repaired. This is completely unacceptable! All I am hearing now are excuses that it is an intermittent condition and these parts are now required. If I were told from the very beginning it would cost more than $7000 to fix a 2013 Hyundai ****** with only ****** miles I would have elected not to repair it. I was not advised of this and was told the $3000 to fix the car would cover the repairs. I am not the expert here, you guys are! The car was then presented to me as repaired only for the car to have the same problem that it initially went in for and to be asked to spend another $4000 to have it fixed. This to me is insane and unacceptable! **** offered to bring the additional cost down to $2,800 which I still find to be unacceptable! I should not have to pay anything else to have my car repaired properly! This was a misrepresentation on the service department side and now I am being penalized to pay for it! It almost feels like a catch and bait tactic to lure consumers into repairs then continue to escalate the repairs to exorbitant costs. All I want is my vehicle repaired for the money I already spent. I am seeking your assistance and an immediate remedy to my situation. Total paid for repairs is $3,055.04.

  Business Response

  Date: 02/10/2025

  this customer is being taken care of.  The vehicle is in the shop.  Managers have been in contact with son ******* *******. His mother is in a loaner car as of Friday 2/7/25 customer is not being charged any additional amount for repairs 

  Customer Answer

  Date: 02/17/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved. I reserve the right to reopen this case if the vehicle repairs are not completed to my satisfaction. 
  
  Sincerely,
  
  ******* *******
  
  
  
   
  
  

• Initial Complaint

  Date:01/31/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 12/22/2024 I purchased a vehicle from plaza auto mall. First they didnt give me a bill of sale. I had to go back to get the print out. 2nd purchase a maintenance plan. They told me it was good for 5 years. When I got the card its only good for 1 year and I have been calling to find out what is included in this maintenance plan and no one is able to give me an answer. I do not have any paperwork to see what I purchase. The plan was $3500. I either need the plan to be extended or the contract needs to be voided and I get my money back.

  Business Response

  Date: 01/31/2025

  Finance Director, ***** ******, spoke with the customer.  He explained everything that was applied to her purchase.  She is fine with my explanation and will reach out to me moving forward if she has any other questions. 

   

  Thank you

• Initial Complaint

  Date:01/30/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I dropped off my car to Plaza Hyundai on Nov 13th and picked it up on the 15th since parts needed to be ordered. No work was done from 11/13- 11/15. I returned the car to Hyundai on Nov 26th once parts arrived and took a photo of the car with no damage before handing over the car for recall service. My Tucson was returned to me Dec 3rd with a damaged and scratched dashboard. I'm seeking reimbursement for ride share travel incurred from Nov 13 - Dec 3rd, and compensation towards the damage done to my dashboard during a software recall.

  Business Response

  Date: 02/10/2025

  Customer has been in contact w/ ***** *****, Service Manager.   He will be reimbursing her cab fare as resolution to this matter.

• Initial Complaint

  Date:01/28/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I came here because they were the only dealership that had a Honda Civic hatchback in the trim I wanted. I got a pre-approved ***** loan that had the APR and monthly payment rate I liked. I told my salesperson and the financial officer about my pre-approval loan. They said they will utilize it in my purchase of my car.When it was time to sign the papers, the finance officer told me that he couldn't get me the ***** pre-approval loan. He said it was a ploy by banks to "get you through the door." He then told me the only best loan he could get was from Honda Financing (what a coincidence!). The APR and monthly payments were much higher than the original pre-approved loan I had. The loan was going to have me pay $50k for a $35k car. I called Chase up to ask why I couldn't get their pre-approved loan and they said the dealership lied to me. They made me sign lying to my face that that was the best loan they could get **** went to the dealership today to get them to return the car, and they refused. They said that I signed the contract so I cannot return the car. They refused to accept that they made me sign the loan under false pretenses. I asked them to let me speak to the owner of the dealership, but they said he will not speak to me.

  Business Response

  Date: 01/31/2025

  Client has resigned new contract through ******************, will be removing the 1 star ****** review and contacting BBB to let them know issue has been resolved. 

  Customer Answer

  Date: 02/11/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  BBB:
  
  The Plaza Honda reached out and gave me the ********** loan I wanted for the car. The APR is 7% and I'm paying $650 per month now for 72 months. Not as low as I originally wanted, but this is an "acceptable" resolution to my problem. This dealership is still very bad and has ******* customer service. No apology, no care for trying to make the customer happy. Just doing the bare minimum because they got complaints and bad reviews. 
  
  ******** ****
  
  ID #********

  
  Sincerely,
  
  ******** ****
  
  
  
  
   
  

  Business Response

  Date: 02/11/2025

  Our Finance Director handled this matter upon being notified of the customer's dissatisfaction.  He has noted that based off of the dollar amount the client was financing it affected the rate and also the payment of the vehicle.  The client's main concern was utilizing ***** as his financial institution, which we did for him.  He flat canceled the contract with **** and resigned the client through *******************

  We apologize for any inconvenience the customer encountered and feel that we handled the situation the best possible way we could.

   

   

  Customer Answer

  Date: 02/14/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ******** ****