ComplaintsforPlaza Auto Mall

• Initial Complaint

  07/19/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  The business has given me the run around with getting my final plates. The business told me that my plates will be there in 2 weeks after I buy my vehicle giving me confidence to trust them. Fast forward to a month later, I cannot get a call back from anyone from the dealership about my plates and they refuse to call me back to give me any information about my plates.

  Business response

  07/19/2024

  Matter has been resolved.  The customer has since received her plates.  This was confirmed by *************************, ************* Manager who contacted the customer.

  Customer response

  07/19/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved. I would additionally ask that the review not be posted since the manager ****** resolved my issue and she not made aware by their colleagues of the matter/issue previously and the issue did not come from her department but rather the sales department. 
  
  Sincerely,
  
  *******************************
  
  
  
   
  
  

• Initial Complaint

  06/28/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I registered my car from this dealership. I transferred my plates from ny to ** and i received a refund from the state of ny. The refund was sent to the dealership plaza Hyundai located in brooklyn ny. They are now keeping my money and are not issuing my check. I spoke with the owner ***************************** ************. He told me that i would get my check in 3 days after speaking to him which was a month ago. Now he doesnt return my phone calls and does not return my calls. Last time i spoke to him on 6/21/24 he promised i would get my check in a week and still have not received my check. I would like my refund that is owed to me. They are not issuing my check. Can you please help me resolve this matter.

  Business response

  06/28/2024

  Attached is a copy of the original check that was mailed to the customer to the same address that you show which was never cashed.  We have issued a new check today, also attached.

  Please have the customer contact *********, General Sales Mgr., directly regarding pick up of new check.  **************.

  Thank  you.

• Initial Complaint

  06/21/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I originally brought my car into the service center to have it first multi-point maintenance in December 2023. I was then told to bring the car back for further repairs, as the parts had to be order. Since December 2023 I have been bringing my vehicle to the dealership every month for repairs. The lead mechanic in the shop had a conversation with me asking " If I was in a car accident? or did someone or something hit my vehicle" I informed him the vehicle has not been damage but continues to make the current "grandpa rocking chair noises". The service department continuously allowed me to leave with the car and the problem being unsolved as they deemed it was not safety issue. When I went back to the sales department, I brought my concerns to them and informed them my vehicle that was purchased June 2023 has been having mechanical problems since December and the service department cannot fix the issue as they do not even know what is wrong with the car. I proceeded to inform the sales department that the car is a "Lemon" and need assistance to rectify the problem. The sales department then tried to get me out of my current loan for my used vehicle, and into a higher loan amount for a brand new 2024 vehicle.

  Business response

  06/26/2024

  As per the Pre- Owned ************** the customer began having issues with vehicle 6 mnths. after taking possession of it.  Within that time, the car had been booted and towed.  We cannot be responsible for any damages that *** have incurred from that incident.

  ***********************, Service Mgr. provided a timeline of service visits w/explanation: (see below..  he has since heard back from the customer with any complaints from the last visit

  
  12/28/23 CUSTOMER STATED SHE HEARS NOISE WHEN GOING OVER BUMPS 
  FOUND REAR SHOCKS LEAKING AND SHOCK MOUNT BROKEN
  REMOVED AND REPLACED REAR SHOCKS VEHICLE DRIVES AS DESIRE
  MILEAGE 45646
  
  
  3/4/24 CUSTOMER STATES UNUSUAL NOISE COMING FROM VEHICLE
  FOUND BOTH REAR SHOCKS BLOWN- LEAKING FLUIDS AND FOUND BOTH
  SHOCK MOUNTS TORN 
  MOUNT BUSHINGS AND STRUT BLOWN -LEAKING FLUID
  REMOVED AND 
  REPLACED REAR SHOCK MOUNTS & BUSHINGS
  MILEAGE 48056
  
  
  4/29/24
  C/S VEHICLE MAKING NOISES WHEN DRIVING OVER BUMPS SQUEEKS
  TECH FOUND RIGHT SIDE FRONT STRUT BLOWN & LEAKING
  REMOVED AND REPLACED RIGHT FRONT STRUT 
  MILEAGE 49307
  
  
  5/18/24
  c/s noises coming from rear of vehicle
  TECHNICIAN FOUND REAR RIGHT SIDE 
  STRUT WORN AND LEAKING
  REMOVE AND REPLACED RIGHT REAR STRUT

• Initial Complaint

  05/28/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  On March 14, 2024 I leased a vehicle (2023 ********************* for my son, from Plaza Kia. The whole process began at 3pm on a work week. We specifically selected this day because foot traffic to the business was light. If only I could imagine was I was in store for. The final transaction was completed at 11PM, eight (8) hours later. The reason I'm stressing this time lapse is because this was the main issue for my dispute. I feel a mistake was made on their side and because of the stress that I was feeling, after 8 hours, I didn't catch it. After all this time I was given a ton of documents to sign. I feel they should resolve this issue in good faith of what was discussed and agreed.I talked to a salesman on that day and he walked me through the process. I SPECIFICALLY mentioned to him that the only way this transaction was going to work is if they could payoff the remaining four (4) months of my current lease with Honda Finance ($2,400). They agreed and we proceeded. This is normally how this transaction works.I started getting collection letters from Honda Finance for the four (4) months of due lease payments. I started calling/emailing and texting Plaza Kia with a couple of employees. It started pleasant enough and then all communications stopped. I sent my son *************************, he's a co-signer on the lease, to pay them a visit. He made several visits and was given the runaround.At this time they have shut us off. I'm seeking $2,400 from *** for lease payments due Honda.The salesman ***************************** and ************** have stated that they agree with me and have talked to the Store Manager (*******************) and that he is refusing payment. No reason stated. He is unreachable by phone or email. At this time all personnel have stopped communicating with me.They made my son's first car experience a nightmare. Please assist. Thank you.

  Business response

  05/31/2024

  ***, General Sales Mgr., said he spoke with the consumer and stated that he never agreed to what is being requested is unable to accommodate these requests.

  Customer response

  05/31/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [I have been sending emails to Plaza Kia and didn't receive a response from anyone.  I was only dealing with salesman ***************************** and ************** during the purchase and they agreed with me.  I never negotiated with the Manager.  Now I'm convinced more than before that I was scammed by Plaza Kia.  Why would I give my vehicle up having four (4) months remaining on the lease if *** was not going to pay the balance?  It makes no sense.  Why are his salesmen saying it is the Manager that is refusing payment?  Plaza Kia needs to correct this issue.  Regards ]

   

    

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *************************
  
  
  
  
   
  

• Initial Complaint

  05/21/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a used 2021 Honda CR-V EX at market value and ***** blue book ****** dollars with taxes and fee equaling ****** dollars. However it took the business 3 days before I can get the paperwork for the car. Now the paperwork is showing the car for ****** dollars. I believe this is fraud. At no point the salesman have me sign any original documents. I also believe the paperwork I have in my possession is computer generated with the business letter head. I have no original documentations in my possession showing Im the owner of this car. Why should I pay an extra ****** dollars on a car that is been advertised for ****** dollars. *** spoken to the finance manager through email and he is letting me know that hes not the guy to speak with. I tried speaking with the manager and the general manager and ** getting the run around. I honestly believe fraud was committed in my name. I would like to know what steps I need to take. Please help thank you. Im not looking for any monitory gain from this dealer all Im asking is for help as to why this car is so over priced. Its an overpriced vehicle that went from ****** dollars to ****** Theyre also stating that theres no warranty on the car but I have the advertised paperwork that was posted on the car showing limited warranty at 100%The salesman did all the paperwork behind my back without me signing any of it. It was my first time getting a car. So I feel I was coned. Capitol one financed the car in full ****** dollars so I want to know why Im paying an extra ****** on a used 2021 car. This is not buyers remorse at all. All I want to do is pay back the ****** that Capitol One financed. I have a strong believe that the salesman is trying to make money off of me. I over heard him telling his friends his compensation is about to be huge.

  Business response

  05/21/2024

  The Director of Used Cars reviewed the deal and the matter.

  The customer actually paid $24,000 for the vehicle, but due to his credit, there is an interest rate of *****% which brings his payment to $644.36 per mnth  All together his payments are $46,393.00 with interest.

   

   

  Customer response

  05/23/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   These matters was never discussed with me by the sale personnel neither the finance officer. I did not see any type of paperwork stipulating this is what were going to agree upon. All I was told that I would be paying ****** monthly I did not sign no bill of sale with the salesman neither do I have one in my possession. All the paperwork was done by salesman ********** from Honda plaza who did not showed me any such documents. Im going to try my best and retain an attorney to look further into this matter for me thank you. 

   I believe some kind of underhand business is going on there that you should warn people about.
  

  What honest car dealership does not present paperwork to there consumers? They presented me the finance paper three day later. At no time have I seen that I would be paying ****** for a ****** dollars car. And put my signature to that. I did not sign any documentation giving the salesman that power. Not even the finance manager showed me Ill be paying ******. 

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***********************
  
  
  
  
   
  

  Business response

  06/12/2024

  The customer is welcome to take this matter to small claims court.  There is nothing that we can do at this time.

   

  Thanks

• Initial Complaint

  05/20/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I leased a car from Plaza Hyundai on 3/22/24, I'm from **, they are located in Brooklyn, **. The car came with a temp registration and a temp plate. They expired way back in April, we are now in June 17, i have called several times to the dealership, and I get no answers, all i get are rude people telling me to call NJ dmv and find out where my plates are. Is this the kind of service I get? when it was time to charge me money, they didn't say go to ** and get a car from them, no they took my money, they said everything will be done on time. I get pulled over all the time, I get tickets all the time for expired plates, what do I have to do? Park my car and just wait, and continue making payments for a car that I can't use? I don't understand why this can't get resolved. I have never waited this long for my registration and plates, this is ridiculous.

  Business response

  05/20/2024

  Good Morning,

  We apologize for any delays.  The matter was not in our control... The plates were sent to the ** address via Fed Ex#************.  They arrived this weekend.

   

   

• Initial Complaint

  05/13/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  In April 2022, I brought my car into Plaza due to a broken ** that was blowing hot. I brought it in, and Plaza diagnosed it as a leaky discharge hose, and charged me $677.90 to replace it and recharge the refrigerant (4/21/22). This was not the correct issue, as the repair did not last, and I brought the car back in in June 2022. At this appointment, Plaza simply recharged my refrigerant without changing anything else (6/15/22).Once again, this did not fix the issue, and I brought my car in another time in September 2022. Once again, I was charged $108.83 to fix the discharge hose (9/23/22).Unsurprisingly, the ** failed AGAIN the following month. I then received a letter in the mail from Honda for a warranty extension for an ** compressor shaft seal leak warranty extension. I then took my car in to ******* Honda in **, where they diagnosed the issue as an ** compressor shaft seal issue, and replaced it, and that completely fixed the problem on 7/26/23.I submitted a reimbursement request for $786.73 to Honda, but they denied it and told me it was a workmanship issue that I would have to deal with at the dealership level since it was misdiagnosed at the dealership. I had to take the car in 3 separate occasions and pay almost $800 for the issue to not be fixed.I reached out to service manager ********************* on September 17, 2023 to attempt to rectify this issue, and, after not responding to my e-mail for almost a month, told me that he didnt believe my story despite the long paper trail of documentation. After receiving his e-mail a month after I initially reached out, I then proceeded to call him. He did not pick up, and I left a message with my contact information. This was in October. He has never replied. I then reached out to the dealership GM ***********************, who again has been ignoring me and has not answered me e-mails, with the first being sent February 1, 2024.

  Business response

  05/28/2024

  *************************, Service Director, tried contacting the consumer on Friday but did not reach him.  Please have him contact his office at ************ or email both him and his asst. at ************************************** or **************************************

   

  Thank you

  Customer response

  06/03/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ***************************
  
  
  
   
  
  

• Initial Complaint

  05/07/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I bought my Kia **** from Plaza Kia in December of 2017. The experience was traumatizing to say the least. This dealership has the most rude exployees, and they purposely sell lemon cars. I only had this car for 2 months because it was a lemon and dangerous to drive. I had brought it to the Plaza Kia Service shop three times in those two months that I had it. The final straw was when the accelorator got stuck and forced down, and the car was speeding up by itself. I had to quickly pull the emergency brake, grateful I survived. I got rid of that car in March of 2018. I was recieiving phone calls and email notifications from Plaza Kia regarding this car, so I contacted them in 2018 letting them know I no longer have the car and I wish to not recieve contact from them anymore. They did not remove me from any contact list like they said they would. Emails and phone calls still were coming in. Flash forward to now May 2024, they have found out my new address which I have NEVER provided to them, and have sent me a physical pc of mail asking about this kia ***** I don't understand how they have my current address because I have not had this car or relations with Plaza Kia for seven years, and I have moved a few times out of state since then, and I have NEVER provided my address to them. I AGAIN called plaza kia and was rudely met with the receptionist, who was laughing at me on the phone and telling me noones around to help me, meanwhile I can hear the manager in the backround telling her what to say!! I have not had this car for seven years.... and I have gone out of my way to let them know that I do not want any contact and they are sending this now!! I need to know how they recieved my new address since I never provided that to them. I am considering this harrassment at this point. This whole experience is very frustrating. The dealership wasted my time money and almost my life.

  Business response

  05/08/2024

  We would like to express our sincere apologies for the distressing experience you described. We take customer feedback seriously, and your concerns have been brought to our immediate attention.
  
  First and foremost, we want to assure you that your request to be removed from our mailing lists has been actioned. We understand the importance of respecting our customers' preferences regarding communication, and we deeply regret any inconvenience caused by continued correspondence.
  
  Regarding the issues you faced with your Kia **** in 2017, we understand how frustrating and concerning it must have been. Your safety is our top priority, and we regret any inconvenience or danger you experienced. Our service team is dedicated to addressing customer concerns promptly and effectively, and we apologize if your expectations were not met during your interactions with Plaza Kia Service.
  
  Regarding the recent mailing you received, we are investigating how your current address was obtained. It is never our intention to cause distress or inconvenience to our customers, and we take your concerns about privacy and unwanted contact very seriously.
  
  We are committed to resolving this matter to your satisfaction and ensuring that your privacy is respected moving forward. We will take immediate steps to investigate the source of your address information and implement additional measures to prevent similar incidents in the future.
  
  Please accept our sincerest apologies for any frustration or inconvenience this situation has caused you. We value your feedback and appreciate the opportunity to address your concerns. If you have any further questions or would like to discuss this matter further, please do not hesitate to contact us directly at ************ or email ************************************

• Initial Complaint

  04/30/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I JUST LEASED ON 4-29-24 A NEW ***, AND WAS BAIT AND SWITCHED. ************ WAS THE SALESMAN REPRESENTATIVE I DEALT WITH. HE SHOWED ME PICTURES OF MODELS OF ***S OF VARIOUS *****S AND WHEN I AGREED TO PURCHASE HE GAVE ME A DIFFERENT *** # TO SIGN ON FOR. WE HAD EXPLICIT INSTRUCTIONS REPEATED SEVERAL TIMES OVER 2 ***S,,,"THAT WE DO NOTWANT TO PRURCHASE A WHITE ***", HE GAVE US A TEST RIDE THE *** PRIOR IN THE VERY SAME *** AND WE AGAIN SPECIFIED ANY SELTOS ESPECIALLY" EXCEPT THE ONE WE TEST DROVE" I WAS GIVEN NUMEROUS DOCUMENTS TO SIGN UNDER THE PREMISE, I WAS SPENDING MONEY ON A NEW ***...EVERYTIME I STATED "AS LONG AS ITS NOT WHITE"....UPON SIGNING ALL **** , ONLY THEN WAS I LEAD TO THE VERY *** I SPECIFIED I DID NOT. I WAS UNDER THE IMPRESSION WE WERE GETTING A HIGHER MODEL , BECAUSE WE WERE PROVIDED WITH A DIFFERENT *** # TO CHECK INSURANCE THE *** BEFORE, AND WE ASKED OUR INSURANCE BASED ON THAT SPECIFIC *** #, WHEN I REFUSED TO ACCEPT TO TAKE POSSESSION OF THE WHITE VEHICLE THE MANAGER ONLY OFFERED ME CASH, WOULD NOT LET ME CANCEL THE ****** AND SAID ALL THE **** ARE DONE...TOO LATE...THE SALESMAN, PURPOSELY DECEIVED ME INTO THINKING I WAS GETTING A BETTER MODEL, EVERTIME I ASKED WHAT THE ***** OF THE *** I WAS PURCHASING HE ALLUDED TO THE *** # HE WAS PROCESSING. IT WAS MY FAULT THEN, HE NEVER GAVE ME A HONES ANSWER...BUT I THOUGHT I HAD THE ABILITY AFTER TAKING THE *** I HAD AT LEAST 24 BUYER REMORSE AND COULD RETURN THE VEHICLE TO*** ON 4-30-2024, BUT IT SEEMS THERE IS NO BUYERS REMORSE PROTECTION IN NYS...BUT THEY DELIBERATELY MISLEAD ME AND SAID THEY ONLY OTHER MODEL THEY HAD WAS ORANGE,,,WHICH IM NOW SURE WAS NOT IN STOCK AS OF 4-29-24.....AS WELL AS THE ONE WE WERE GIVEN TO CHECK OUR INSURANCE FROM THE *** OF THE TEST DRIVE,,WHICH HOPEFULLY GEICO INSURANCE MAY BE ABLE TO VERIFY AS WELL...I HAVE THE COPY OF MY CONTRACT AND PAPERWORK...UPON REQUEST....THANK YOU

  Business response

  05/01/2024

  As per ***, GSM, the customer was here yesterday and was given a check for $775.00 as compensation for them taking the white vehicle.

  This was a misunderstanding.  After both speaking to the husband and wife again, we explained and apologized for any inconvenience and were appreciative of our effort to give them the money.

   

   

  Customer response

  05/01/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved ....ONLY AFTER I DISCOVERED THE DECEPTION, AND ASKED TO CANCEL THE TRANSACTION, DID THEY PROVIDE ME WITH THE WINDOW STICKER FOR THE **** AND ONLY CAUSE THEY HAD SEVERAL OTHER CUSTUMERS DID THEY OFFER  ANYTHING, YES WE RECEIVED $775 CHECK, WE HAD TO ACCEPT  WHAT WE CAN GET...BUT THIS WAS NOT A MISUNDERSTANDING, OR MISCOMMUNICATION....THIS WAS INTENTIONAL DECEIT, WE TOOK THE VERY SAME *** FOR A ROAD TEST AND STATED WE LIKED THAT MODEL "BUT WE DID NOT WANT THAT SPECIFIC ONE" WE STATED OVER HALF A DOZEN TIMES WE DID NOT WANT A WHITE ***. ***** SHOWED US ON HIS MONITOR A GRAY/SILVER EX MODEL THE SUNDAY THE 28TH AND THEN CAME OUT WITH PAPERWORK, SUPPOSEDLY FOR THAT MODEL. THE FOLLOWING DAY, WHEN I WENT TO SIGN THE ****** I ASKED WHAT ***** ***...HE STATED "THE ONE WE DISCUSSED "...EVERY TIME I INQUIRED ABOUT THE ***** OF THE **** HE DELIBERATELY SAID THE ONE WE DISCUSSED. MY MISTATKE FOR TRUSTING THE CUSTOMER WOULD GET WHAT THEY WANT. THIS WAS INTENTIONAL DECEIT, AND DISHONEST, AT ANY TIME IF HE CAME FORWARD SAYING THATS THE ONLY *** I HAVE AVAILABLE..WE COULD HAVE BEEN EITHER ,ABLE TO WITHDRAW FROM NEGOTIATIONS OR PERHAPS DECIDE ON A DIFFERENT MODEL. THEY INTENTIONALLY SOLD ME A *** I HAD STATED I HAD NO DESIRE, BUT SUBMITTED ALL PAPERWORK AND ONLY ONCE EVERYTHING WAS SIGNED, WAS IT REVEALED THAT THEY SOLD ME THE EXACT MODEL OF *** I DID NOT WANT. AT THAT POINT THEY LEFT ME NO RECOURSE BUT TO ACCEPT WHAT LITTLE THEY OFFERED BUT THIS DOES NOT MAKE UP FOR THE **** THAT I AM STUCK WITH A *** FOR A 3 YEAR LEASE PERIOD THAT I DO NOT WANT, NOR DID I EVER GIVE THE INCLINATION I WOULD BE SATISFIED. PLAZA KIA IS DISREPUTABLE AND DISHONEST, AND LET PLAZA AUTO MALL CHANGE MY MIND OTHERWISE....IF THEYRE IN ******* THEY CAN REPLACE THE *** WITH ANOTHER MODEL, OR REFUND ANOTHER $1000.00 , IF IT WAS ACTUALLY A "MISTAKE, SHOULD NOT BE A PROBLEM TO EXPEND MORE OF THEIR PROFIT...CAUSE IM SURE THEY MADE TWICE THAT AMOUNT....AND IM SURE THE SALESMAN WAS REWARDED RATHER THAN REPRIMANDED....

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *************************
  
  
  
  
   
  

  Business response

  05/30/2024

  ***, General Sales Mgr., did try contacting the customer.  He feels that the customer is just not willing to go over the matter again with him.

  He said that ****************** can take the matter to Small Claims Court at this point.

   

  Thank you

  Customer response

  05/31/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   

   THERE WAS NO ATTEMPT BY THE BUSINESS TO CONTACT THIS PARTY, I DO APPRECIATE THE RECOMMENDATION FROM THE MANAGER TO ATTEMPT TO RESOLVE DISPUTE FROM SMALL CLAIMS COURT...AND WILL LOOK FURTHER INTO THIS

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *************************
  
  
  
  
   
  

• Initial Complaint

  04/09/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  i purchase a car from plaza auto mall at ********************************************** as time when buy i start fine damage with the car that when i call the seller in he toll me he can do anything so i call my mechanic in he ask me did i get a carfax when you purchase the car in i said no when i got it . it shows the car was in a accident that when i went to see him he toll me that they gave me a carfax with my paper work in i said no you did not so he said let my manager look it up when he come back with the carfax it had the previous owner signature not my i never got a carfax i never would but a car that *** in a accident

  Business response

  04/09/2024

  ***************************, Pre-Owned Vehicle Director, contacted the customer and he will be coming in to meet with him to work on getting him out of the vehicle and into another.

   

   

  Customer response

  04/15/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   I rejected because they refuse.to accept that.the car was in a accident before thay sell it to me the carfax speak for  itself 

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *******************************
  
  
  
  
   
  

  Business response

  04/22/2024

  Our Pre-Owned Director, *****, spoke with the customer again.  He tried putting him into a newer 2022 vehicle, but he has refused.

  At this point, he does not know how to resolve it if we can't put him in the other vehicle.    We may have to follow ** in court if he refuses to work with us this way.

  Customer response

  04/22/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   So can you give me the information so that I can setup a court date he's a liar.

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *******************************
  
  
  
  
   
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩