ComplaintsforPlaza Auto Mall

• Initial Complaint

  03/21/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  date of transaction 03/14/2023 amount paid about *************************************************************************************** someone else name.I call for one whole year 2023 to 2024 no progress .account tracking with Hyundaiusa.com case number ********.Apparently plaza Hyundai have to make certain of sale for the month so they submit a false sale.

  Business response

  03/29/2024

  Customer spoke with *****************************, General Sales Mgr.  

  Matter is being resolved.  We are having the name corrected on the warranty.

• Initial Complaint

  03/14/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I was in the process of purchasing a Honda Odyssey and paid $3000 deposit on February 28, 2023 to Plaza Honda in Brooklyn, **. Sales reps were **** ****** and ***********************. Upon delivery of the car I noticed scratches in the cup holder area and the trunk carpet wasnt secured properly so I didnt accept the car and the purchase was not made. Im filing a complaint since I have not received a refund for my deposit. Ive contacted the sales person and the general sales manager but I have not received any response. Im filing a complaint to get a refund of my deposit.

  Business response

  03/14/2024

  FUNDS WERE REFUNDED TO THE CUSTOMERS MASTERCARD ON 3/12 (SEE ATTACHED)

  IT MAY TAKE 3-5 DAYS TO SHOW ON HIS ACCOUNT DEPENDING ON THE BANK.

   

   

  Customer response

  03/14/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *********
  
  
  
   
  
  

• Initial Complaint

  03/11/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  This complaint is against plaza kia service center and their national consumer affairs department. On March 1 2024 I visited plaza kia service for a check engine light and issues with my vehicle's operation. I was charged a $433 diagnostic fee and told my vehicle was no longer under warranty when I asked about it. They told me my car transmission was bad and I needed a new one which would cost close to $4000.Later that evening I checked the *** ******* portal and saw my vehicle was indeed still under warranty and transmissions were a covered item. So I immediately contacted their consumer affairs department and opened a case. I submitted my vehicle title and purchase receipt to confirm I was the original owner and eligible for the warranty. A week later their consumer affairs notified me everything had been verified and I can proceed with getting my repairs done and diagnostic fee returned. I asked the help desk how to proceed in light of that and got no response. I contacted the case manager my claim was escalated to and also got no response after 4 attempts/voice messages. I returned to the service center and they told me nothing was updated and I'm still not eligible for the coverage. I contacted the help desk again and the representative told me they updated my warranty information days ago in their system and they are not sure why the service centers system didn't update... but that representative said they would call the service center and let them know I was covered and proceed. So I return to the service center and the manager acknowledged he got the call from *** national help desk and knew i was the original owner and covered but it still wasn't correct in his system and refused to do anything inspite of knowing I was covered. This is a very big hardship and that car is essential to my livelihood and at this point id need a rental car which I cannot afford. Please assist.

  Business response

  03/11/2024

  As per ***********************, we are trying to verify with *** if the customer's warranty is active.  

  Attached you will see the email thread between ***** and *** *****************

  Customer response

  03/13/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [They know my warranty is active . The customer care center called them to confirm it and i also sent the email from the care center to them that stated my warranty was good and i can move forward.

   I'm currently at another kia ******* center right now as i write this message and they immediately saw my warranty coverage was active.  I contacted them on last Friday to be able to take the car to them for the repair since plaza kia was playing games and they saw the information then though I visited plaza kia and spoke to a representative directly after i got that information and even at that point they still were saying my coverage was inactive. 

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *****************************************
  
  
  
  
   
  

  Business response

  04/01/2024

  The check is being cut today.. The accounts payable rep was in fact out sick.

  Does the customer wish to pick the check up or should we mail it?

   

   

  Customer response

  04/04/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved. ******** turned over reimbursement check. 

  Close case please. 
  
  Sincerely,
  
  *****************************************
  
  
  
   
  

  
  

• Initial Complaint

  03/04/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Hey there, I hope this message finds you well. I wanted to reach out regarding my recent experience with Plaza Auto Mall. On January 20, 2024, I made a down payment of $2500 for a purchase. However, due to insurance issues, I contacted them on January 22 to let them know that I couldn't continue with the transaction. They assured me that a refund would be processed on January 30, as they mentioned that refunds are only done on Fridays.However, despite multiple attempts to follow up, I have yet to receive my refund. It has been over a month since the promised timeframe of 3 days. I reached out to them again, and they mentioned that the refund is being processed through wordplay and provided me with a reference number, **********.I understand that delays can happen, but this extended wait is causing me significant inconvenience and frustration. I would appreciate it if they could expedite the refund process and provide me with a concrete timeline for when I can expect to receive my refund.Thank you for your attention to this matter. I hope we can resolve this issue promptly.Best regards

  Business response

  03/04/2024

  PLEASE SEE BELOW FROM OUR ACCOUNTING DEPT.  ( IF THE CUSTOMER PAID IN TWO DIFFERENT FORMS OF PAYMENT, THEN THAT IS HOW THE REFUND WOULD BE EXACTLY BE REFUNDED.)

  Please confirm back with us that she is clear on all and acknowledges receipt.

  ***** ******************************* ***** ******* ***** ** **** **** ** *** *************************** ******** ***
  
  YES THE REFUND WAS PROCESSED 1/30. THE **** FOR THE COMPLETED TRANSACTION 2/20. THE **** IS ******** 
  
  
  -Sent From *******
  
  
  *****************************;
  
  
  *********** ***** ***** * ***

• Initial Complaint

  01/22/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  The lease was up on my 2020 *** this past summer. I wanted a specific model so I went out of my way to visit this dealership. I was excited as they did have stock of the model I wanted. it seemed, at first that it was a very strong possibility I could get the car. They looked at my **** *** told them I had never missed one payment in three years, in excellent standing which I'm sure could have been verified. For some reason, they ran my credit, making me made me sit there forever, wasting my time, as they stood in a huddle at the desk. Then, a manager was dispatched to give me the bad news that I didn't qualify for the car. I was very surprised. Was my credit that bad? I mentioned the trade in. A car without a scratch or dent on it, normal milage expected in 3 years. He informed me they didn't even want or need my 2020 *** as a trade in which was insulting in itself. I found out a couple of weeks later that my credit wasn't even that bad. It was around 660. I walked out in disbelief, quite embarrassed. I even called to follow up and complain about the experience with a manager a couple of weeks later, and think I got the same one on the phone. He could care less.I found it strange that I literally walked out of a dealership with a brand new Altima a mere two weeks later. Even they were surprised when I told them what Plaza put me through. They said there was no reason for them to have checked the credit in my circumstance. They didn't. I am convinced they just wanted me to squeeze me for over $400 per month for the *** I wanted. When I told them what my budget was, they didn't want my business. Period. This has been burning me up for months how my time was wasted *** was embarrassed. I literally see dozens driving the car I wanted. Obviously it is affordable for many. I'm paying a little over $100 more per month now for my car than my old lease. I was amendable to paying more but not over $400 per month. Funny thing, the salesman from Plaza called me months later.

  Business response

  01/23/2024

  ***********************, GSM, contacted **********************. She discussed the matter with him.  **************** offered the customer a free oil change and vehicle detail for her inconvenience.  She was not interested in the oil change, but was interested in having her vehicle detailed at no cost.  She is a Staten Island resident, therefore, it may be a couple of weeks before she can visit our facility.  While here she will discuss the possibility of getting out of the ****** Altima she purchased and going into a different vehicle.

  We left off that she will contact us when she is available to come to Brooklyn.

  Thank you

   

• Initial Complaint

  01/02/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  On Saturday December 23, 2023, I went to Plaza Auto Mall located on ************. in Brooklyn, ** to look at quotes for cars I could afford. I had no intentions of buying because I was shopping around for the best deal I could get. I was greeted by a salesperson named ****** who proceeded to tell me that they could work with my budget. After looking at some cars, she asked me for my information including my work history, social security and my income etc. in order to get a quote. After an hour waiting, she stated that the financing cannot give me a quote without a down payment. My brother was present and agreed to put $5,000 down and an extra $437 for DMV fees. After waiting another 3 hours, someone finally called us in and gave us a quote that was way too much and we declined. We asked for our deposit back and they said they could not give us back the deposit that day. My brother wanted his money right away but they assured him that a check will be ready on Tuesday 12/26/23. On Tuesday, we went to pick up the check. They made us wait for an hour and a half before we had to leave. We were told the manager was very busy. I received a call on Thursday from a manager/director named ****** who stated he could work something out. By this time my brother just wanted his money back and said as much. As of today 12/29, we do not have a date as to when we would get the money back. The explanation given was that higher *** had to approve and sign the check. I asked an employee if it the practice to put a deposit in order to get a quote, he said no. I would like to get my money back please and I do not want anything like this to happen to another potential customer. thank you.

  Business response

  01/24/2024

  As per Management, we already refunded him the $5k in check and the $437 back on his credit card,
  
  
  

• Initial Complaint

  12/19/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Business refuses to remove me from email and **** mailing lists.Contacted them over and over. I was never a customer. I do not even have a driver's license.I do not wish to receive anything from them. Why is this so difficult for them to understand?

  Business response

  02/07/2024

  Customer has been removed from mailing list and should not receive anything further.

   

   

  Customer response

  02/13/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *************************
  
  
  
   
  
  

• Initial Complaint

  12/18/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I have been trying to cancel an order for a $1,000 Honda Motocompo scooter, designated for pickup at this dealer, for over a month to absolutely no avail.They have been TOTALLY IGNORING my calls and emails. They NEVER pick up the phone, it always goes to voicemail. They NEVER answer my emails. They love sending me emails to go in a buy a car however. They just want to **** me and others in to buy buy buy, but they straight up do not care about customer service.I am seeking a complete cancellation of this order, and a refund in full.

  Customer response

  01/13/2024

  Better Business Bureau:
  
  At this time, my complaint, ID ******** regarding Plaza Auto Mall has been resolved.
  

  (By clicking "OK", your complaint will be closed as Resolved.)

  
  Sincerely,
  
  *****************

• Initial Complaint

  12/11/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On Friday 12/8/2023 I went to plaza auto mall (Acura of Brooklyn) to pick up my car after a month in their care. At that point ** returning the loaner car. They checked out the car and said that there was a scratch on the car. I know that because its in my possession it was my responsibility to pay for damages. However at the moment I wanted to weigh my options. They held onto the key to the loaner and said that I couldnt com back tomorrow. I also told the manager I had plans and this was holding me up because I wasnt being helped enough and conversation wasnt going anywhere. He then told me I cant give you the loaner and I have to pay $600 for scratches. This all happened outside in the cold. I was on the phone trying to figure it out and so I went into their waiting area. I finally thought about just paying the money but no one came to close out the conversation or deal. There was no sit down on what my options were and how I can get my car released. I started to see doors locking and lights being turned off and I got up from my seat until I saw someone who had asked if I needed help and that he would go *********. When the guy was leaving for the night I asked him is anyone going to help me. He went outside to the Acura/ Honda manager and told him I was still here. The manager ***** came in and I said to him. Ive been sitting here and no one came to follow up with me about what Im going to do about the scratch on the loaner. He said that you was on the phone with your man. He said that he assumed that I wasnt going to pay so he dont have to come check for me. Im now upset because you took the loaner and hes not giving me my car. Its closing time everyone is gone for the night and Im stuck with no transportation home. I had to result in spending unnecessary money and called an Uber because he said that I have to come back tomorrow 12/9/23. I said fine but something has to be done about this. He says nothing will be done and I left crying.

  Business response

  02/12/2024

  ***************, Service Director, tried reaching customer and has not heard back.
  If ******************** can make contact, please have the customer contact him at ************.
  
  Thank you

• Initial Complaint

  12/04/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Good Morning: I went to Plaza Auto Mall (**** ************ Brooklyn, ** *****) on October 7 2023 and I returned my old car 2020 CRV Honda. I than leased a new car **** Honda CRV from Plaza Auto Mall. The agreement that I had between the sales person and the finance manager was that the dealership was going to pay the last month lease for my for 2020 Honda CRV for the month of October 2023 ($ ****** ) to Cal Auto . As of today the leasing bank (**************) did not receive the $******. When I call Plaza Auto Mall they keep on telling me that they are working on it and that they would send payment to Cal Auto however Cal Auto never receive the payment.

  Business response

  01/29/2024

  customer has been refunded ..please see attached

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩