Complaints

This profile includes complaints for Amika's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Amika

  300 Meserole St Fl 3 Brooklyn, NY 11206-1733

• 

  Amika

  109 S 5th St Fl 4 Brooklyn, NY 11249-5501

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/16/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Package was delivered to the wrong address. Have sent multiple ********** have called several times. Im blatantly being ignored. At this point I dont want a replacement I want a refund. I have photo proof of the porch it was delivered too & a photo of my porch which has a doormat with my last name!!!

  Business Response

  Date: 02/20/2023

  Hello,

  We have refunded the customer and have already been in touch.

   

  Customer Support - BBless than a minute ago(assign)
  
  Hi ****
   
  We have filed a claim and  I'll take care of processing your refund now.
   
  You'll receive a confirmation via email of the refund, and the funds will return to the method of payment used at checkout in a few business days.
   
  If we can help with anything else, feel free to reach out!
  xo, **** at *****
  
  
  Customer Support - LexWednesday ?02:13 pm?(assign)
  
  Hi **** 
   
  Thank you for reaching out! We sincerely apologize for our delay in connecting with you, as our team has been experiencing extremely high volumes of customer outreach.
   
  We're also very sorry to hear that you haven't gotten to enjoy your products yet! We completely understand your frustration, and would love to assist any way we can! 
   
  We'd be happy to reach out to ***** for you -- kindly confirm with us your address details, including any apartment or suite numbers! 
   
  Once we hear back, we'll be happy to proceed! 
   
  xo, *** at *****

  Customer Answer

  Date: 03/01/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ***********************
  
  
  
   
  
  

• Initial Complaint

  Date:02/13/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Amika order number ****** I have contacted Amika at least 3 times to exchange a product. No one has ever returned a message or phone call.

• Initial Complaint

  Date:01/13/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  As seen in the attached PayPal receipt, on November 3rd, 2022, I purchased the Amika hair blow dryer brush 2.0 for ***** USD. This product stayed stored in room-temperature conditions until December 26th 2022, when it was first used. It functioned perfectly this day. However, upon **********, the switch no longer can be turned to change the modes of the device (as seen in video attached). After doing some research online, this seems to be a common issue, which is why I seek a refund instead of a replacement. As seen in the attached email, on December 30th, 2022 I sent a warranty claim to Amika. This claim was never responded to after the automated email. So, I sent another claim on January 11th 2022 (attached). I am making this BBB complaint because I am purposely being ignored, and it seems as if I was scammed into buying a cheap faulty product. I would like to receive a complete refund to my PayPal account for this wrongdoing.

  Business Response

  Date: 01/18/2023

  Good afternoon,

  We are nit ignoring the customer and sincerely apologize for the delay.  We did receive a request on 1/11/23 and have today 1/18/23 reached back out with next steps so the clients Hair Blow Dryer Brush can be replaced.  We sincerely apologize for any hardship this may have caused the customer.

  EMAILS BELOW:

  Customer Support - BB2 minutes ago(assign)
  
  Hi *****,
   
  Thanks so much for providing the information required to complete step 1 of our warranty process!
   
  We are very sorry for the delay on this response as we have been catching up from the holiday.
   
  We'll be waiving all fees typically associated with the warranty process, so you'll only need to complete Step 2 as outlined below! (Step 3 included for transparency).
   
  You can simply reply to this email thread with the requested photo! 
   
  We will then follow up with finalized claim information. Were looking forward to hearing from you!
   
   
  2. Please send the following image of your defective tool.
  
  A picture of the tool with the cord cut (severed) from the body of the tool. We do this to verify your tool is no longer usable and a replacement is required. Please only cut the cord of your tool when the tool is unplugged, turned off, and cool to the touch. Do not do this until directed.
  
  
  
   
  3. (For transparency only -- please do not complete) Shipping and handling must be paid to the following PayPal account before your order can be processed.
  
  $22.95 USD within the continental **
  
  To make a payment, use the link provided in our Warranty Claim form or click the link below: 
  
  Warranty PayPal link *
  
  Payment must be made in USD as directed. No other monetary denomination will be accepted. 
  Replacements will be processed in 1-7 business days. Please allow additional time for delivery.
  
  Please do not recycle or dispose of your defective styling tool until you have received a finalized warranty claim number. We cannot provide replacement tools under warranty if they are no longer in your possession. 
   
   
  If Your Tool is No Longer Under Warranty:
   
  If you are unable to locate your receipt or warranty card, or your one-year warranty has expired, youll need to purchase a warranty extension to have your tool replaced. You can do this by sending an additional $19.99 USD to accommodate an out-of-warranty replacement to the same PayPal account.
   
  This payment does not extend or provide any additional warranty coverage to the styling tool being replaced. Any tools replaced with an Out Of Warranty fee are processed as a final accommodation.
   
   
  Print or Model Replacement:
   
  Occasionally, some of our prints or models may be out of stock or discontinued. In these cases, we will replace your tool with a print we have available, or the model most comparable to the tool currently in your possession. We do this to ensure all warranty replacements are completed as quickly and simply as possible.
   
  xo, **** ** *****
  
  
  Customer Support - BB4 minutes ago(assign)
  
  Request #****** "amika Warranty Entry **** - Hair..." was closed and merged into this request. Last comment in request #******:
  **** ***** ******** ******* ***** **** ****** ** ****** *** ******** ** ******** ******* ******** ** *** *** **** ****** ** **** *** * **** *** *** ******** * ********* *** **** ** ******* ************ *** * **** ******* ** ********* ** ****** ***** ***** ***** **** **** **** ******** ** ****** *** ******************** ************** **** **** ***** ***** *** ***** ******************* ******** ****************************************************************************** ************* ***** ******* ********** ****** *** ********* ** ****** ***** ** ******* **** **** *** ******** **** ******* ***** **** ****** ******* **** ********** ********* ****** **** **** ** ** ****** ******* ******** ** ***** ******* ********* **** ****** *** ******** *** ******* ***** ***** *** **** *** ****** ** ****** ***** *** **** ***** *** **** ** * ****** ***** **** *** *** **** * *** ********** ******* ***** *** *** **** ***** ***** ** ***** ***************************************************************************************** ***** ** ***** ** ********* ***************************************************************************************** ***** ***** *****************************************************************************************      

• Initial Complaint

  Date:01/09/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought an amika product 2/2022 that has a 1 year warranty. The product stop working 11/2022. I initally reached out to the company via telephone. When I did not recieve a response back I sent an email 11/11/2022via the website. At that time the. websote was not functioning properly. There was no confirmation as to wether or not my email was sent. Several request were sent threw. Since then I keep getting automated emails back requestion information that I have submitted several times. I have also tried calling the company again but they were no longer taking calls (at least that was the case druring the holiday season). I have been trying to get this product replaced for 2 months now.

  Business Response

  Date: 01/09/2023

  We have responded to the customer regarding the final steps to the warranty claim and sincerely apologize for the delay.

   

  Tell us why here...

• Initial Complaint

  Date:01/09/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order on November 24, 2022 and received my package on November 30, 2022. There were two items I changed my mind on and submitted the return process. They were delivered back to the return address on December 7th, 2022. It said it would take some time to process, but I hadn't heard anything from Amika and reached out on December 24th. I know this was during holiday time, but wanted to send a message regarding my return. My order number was ****** and the two items I returned was the "Most Improved Hair Repair Set $28 and one Perk Up Dry Shampoo that was $32. Online it said it takes a few days to process, but we are nearing a month since it was delivered back to Amika. Please help me get my refund for these items.

  Business Response

  Date: 01/10/2023

  Good morning,

   

  We sincerely apologize for the delay in refunding *************

  Below and attached, please find the communication shared this week indicating that we have processed the refund.

  We aim to resolve all issues as quickly and effectively as possible with our small team and we hope this resolves **************** issue.

  We appreciate the customer's patience.  Please have them reach out with any questions.  We would appreciate if BBB or the customer would close this issue if it is indeed resolved.

   

  Thank you!

  Customer Answer

  Date: 01/13/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *************************
  
  
  
   
  
  

• Initial Complaint

  Date:12/14/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made an order on November 24. It was for 10 haircare items for a total of $236.17. ***** tracking showed that was delivered a few days later but I never received it. I contact amika and was told a claim was filed with ***** and ***** had provided a picture of the delivery. I asked to see the image and noticed it was entirely too large of a box for haircare products. Amika said they sometimes did use large brown boxes and it could of been their box. The box shown was a box of 2 30lb bags of dog food which was delivered the same day as the hair care products were suppose to be delivered. I provided the tracking number to amika for that dog food which also showed the exact same picture on the same delivery date. So ***** says both of these items were delivered according to tracking but yet the image only shows 1 box and is being used for 2 different items. Of course the box was entirely to big to of been a box for bottles of hair care products. I have contacted amika multiple times over the past 2 weeks and they are very difficult to get a hold of. They rarely respond to emails or answer the phone or return calls. I keep getting told they are waiting on *****. The woman that answered the phone today was very rude and kept saying "unfortunately" there's nothing they can do but wait on *****. I explained that I paid amika for this, not *****. It is Amikas responsibility to get me the products that I pay for. They paid ***** to do this but their agreement with ***** has nothing to do with my agreement with Amika. If their shipper fails to do their job, that doesn't fall on me, they are still legally responsible to provide the products I paid for. I did call ***** about this as well and was told the package was not insured so no claim could be filed. So I think I'm just getting put off by Amika. I asked to speak to a manager and was told the manager would tell me the same thing. I still insisted on speaking with a manager and was told he was out of office.

  Business Response

  Date: 12/14/2022

  Hello,

   

  We are very sorry for the delay, we have requested the claim number from the customer they received form ***** and have also extended a ****** offer as well.

  We hope to have this solved shortly and sincerely apologize for any delay. 

  Customer Answer

  Date: 12/16/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:  I explained that it was suppose to be Christmas gifts and it would not arrive in time now.  I was told I could return it for free and they provide a return label but why ship it just to have me return it.  The amika rep said that was protocol so I told them to ship it and include a return label and haven't heard back from them.  Also, some proucts were out of stock and they agreed to refund those but havent yet.  Please either ship or refund.  

  [Your Answer Here]

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *********************
  
  
  
  
   
  

  Business Response

  Date: 12/21/2022

  Dear BBB,

  We are trying our best to resolve with the customer's requests.  Please see below and attached.  We have refunded for the items requested that are not in stock, and offered and placed a replacement order.

  Please see below, we are so sorry for the back and forth on this first order and are trying to resolve as quickly as possible with our small local team.

   

  **** **********   ** **** ***** *** ***** *** ****   ** *** ****** ** ** *** ****** *********** *** ****** * ******* ****** **** ***** *** ********** **** ***** **** * ********* *** ****** **** **** *** *** ********** *** **** * ********** ****** ********* ***   *** ****** *** *** ******* ***** ** * ***** * ****** ********** **** ******** **** ****** *** * *** **** ********** ****** ********** ************ *** **   *** ****** ****** ****** * ****** ***** *** ********* ***** ************ ** ** *** ** ****** ** ******* *** *** ** ** *** **** *** *** ********** ***** ** ***** *** **** *** ** *** ***** **** *** ***** **** ********   *** ******** ****** ** ******* *** *** *********** ***** ******** *** **** *** ***** * **  *******   ***** *** ****** *** ** ********** **** ******* ** *****     *** **** ** ***** ******************* ****** ***   **** **** ******* ** *** *** **** *** **** *** ***** *** ** ******  *** **** ** * ***** ****** *** *********** **** * **** ****** ******** ******  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  Customer Answer

  Date: 12/29/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  The replacement order arrived with bottles leaking (it was shipped during freezing temperatures so that *** of caused it).  I contacted amika for a return label which they provided and this has been shipped back.  Once this is fully refunded I will be glad to accept the resolution and consider this closed.  It still speaks volumes as to their customer service though to make me go thru all of this reshipping and returning and having to wait instead of just refunding the order like I asked.  It ended up costing them wasted money on damaged products and shipping both ways as well so the people running this company have no financial business sense about them.  

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *********************
  
  
  
  
   
  

• Initial Complaint

  Date:12/13/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted customer service a few weeks ago about a defective blow dryer brush that broke less than a year after purchasing it. All information was provided online when submitting the request on 11/9 . I received an automated response saying my inquiry was received and I would be contacted as soon as they are able to reply. Two weeks went by and I never heard anything. I then received an Email on 11/23 saying I was contacted over 10 days ago and I never responded so they assume my inquiry is resolved and they were closing the ticket. I tried calling multiple times and nobody was ever available during phone hours . I then sent a reply email back saying I was not contacted, the issue was not resolved and I would like a replacement blow dryer brush. I again got another automated response followed again ********************************************************* and I never responded . I was not contacted . I am extremely disappointed that now a month later this has not been resolved , especially after spending a significant amount of money on a styling tool.Attached is a photo of the cord that broke off the brush, my order number from when purchased and my ticket number when I submitted the replacement request. At this point I no longer want a replacement, I want a full refund.I also called back again a few days ago , thought I was actually going to speak to a person then was put into voicemail where I left a message but never received a cal back. I hope to hear from someone soon.

  Business Response

  Date: 12/14/2022

  Hello,

  Regarding the replacement, please note we have reached out to the customer and  asked them for the last step of the warranty.  Once that is provided, we can send out the replacement. 

  Customer Answer

  Date: 12/20/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  I did receive an email on 12/14 from the business asking me to provide current mailing address and a picture of the tool so they can then follow up  with finalized claim information. I responded to them on 12/15 with the requested information.  As of this morning, 12/20, I have yet to hear anything further back from them regarding the replacement tool they said they would send out.. Once I receive either a replacement tool or a full refund I will update my complaint.

   

  
  

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *********************
  
  
  
  
   
  

  Business Response

  Date: 12/29/2022

  Hello,

   

  We will email the customer again now.

  Customer Answer

  Date: 12/30/2022

  Better Business Bureau:
  
  In reference to complaint ID ********, I received a replacement product from the business last week. although not a refund as I originally requested,  I will accept the replacement as a resolution.

  
  Sincerely,
  
  *********************
  
  
  
   
  

  
  

• Initial Complaint

  Date:12/09/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed my order on 11/22/22 in the amount of $173.62. My order number is ******. I received all but one of the products I ordered. The package was delivered to my house on 11/26/22. I waited a couple days to see if my last product I ordered would be delivered separately. On 11/28/22, I sent an email to Amika since they wont answer their phones. I received a response the same day, letting me know all of my order was shipping together and they asked me to check the box againand to take a picture. I did as they request on 11/29/22, I emailed my order number and a picture of the products I DID receive. I have not heard a reply from anyone at Amika since I sent the email with picture. I have followed up 12/02/22, 12/06/22, and again today 12/08/22. I have called Amika multiple times everyday their phones are open. Nobody will answer their phones which is very frustrating and terrible customer service. I will never order from their website again.

  Business Response

  Date: 12/09/2022

  This is a copy of the communication sent, we are quite a small business and we have replaced ************************ conditioner gratis and would appreciate this complaint be removed.

  We apologize sincerely for all the hardship ******************** has gone thru and kindly reach out with additional questions  The tracking for the replacement should be available within the next ***** hours due to the higher nature of traffic and orders during the holiday season, as noted on our dedicated digital channels.  Thank you.

   

  -----------  

   

  ******** ******* * ****** **** * ****** *********** ** *******   ****** **** **** *** ******** **** *** ** *** * **** ***** **** *** ********* *** *** ******  ** **** **** *** ***********   ***** ***** ** *** *** ****** **** ******** ** **** ******* ** ******** *** ***** **** ** ****** ** ********* **** *** ****   **** ****** * *********** ***** *** ** *** *** ** *** ****** ******* * ************ **** ** ******* ******* *** **** **** * *** ***** **** ** ** *** *** ** *** ********   ** ** *** ** ******** **** ** ******* **** **** ** ***** **** *** **** ** ***** ******** ******* * *** ******* *********** ******* ******* ****** ******** ******* *** ****** *** ****** **** **** ******** **** ******* ** ******* ******** ****** *** ******* ****** **** ** **** *** ***** ******* * ***** ****** ***** ******** **** **** **** * ***** ******** *** ******* **** ***** ****** *** ******** *** ******* ***** ** ** ***** * ******** **** ** ****** ***** **** ********************* ************

   

  Customer Answer

  Date: 12/28/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *********************
  
  
  
   
  
  

• Initial Complaint

  Date:11/29/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a hair brush costing over $100 for my wife and the I changed the address but it only changed the billing address so they sent it to the wrong address across the country. I tried contacting the company immediately but there was only 1 email listed anywhere to contact them. So I emailed them asking how I could fix it before the item shipped. A few days goes by and no response but the brush shipped. I emailed again after it had delivered because I still hadn't received a response. I then received an automated email saying they merged the 2 complaints and nothing more. Today I received an email saying they responded 10 days ago and I hadn't responded since so they closed the complaint. The only response prior was the automated email saying the complaints were merged. I still have not been in contact with anyone and have not received anything other than a charge for over $100. I just want my money back or the product I payed for but there is no way to actually get in touch with these people. Order #******

  Business Response

  Date: 11/29/2022

  Hello *** and ***,

  
  Thank you for reaching out and we apologize for the delay on responding.
  
  We are happy to ****** if you still want the item or refund.
  
  We are so sorry we were not able to update the address at the time.
  
  Please let us know how you'd like to proceed.

  We have kept your ticket open.  Thank you!

• Initial Complaint

  Date:11/18/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered the amika conductor via Sephora during the pandemic. I received my order through Sephora but with family members in the hospital during covid I wasnt able to use it. Within a year when i turned it on. Sometimes it would turn on sometimes it wouldnt turn on. It was a defect product I contacted Sephora in 2021 within an year of *************** advised me to contact amika I have been trying to get a hold of them via ******************* For a refund of my purchase but no response. It is a flawed customer service system. Finally oct 2022 someone responded stating that Im over the warranty and not able to help assist any further. I feel that their customer service is horrible not even sure how to speak to a manager or escalations. I want to get a refund for my defect product. Sephora has documented recorded phone calls early as jan- April 2021 advising them that my product is defect but amika never has attended to me until 2022 conviently.

  Business Response

  Date: 11/18/2022

  Please feel free to reach back out to *********************************** so we can resolve this Tell us why here...

  Customer Answer

  Date: 11/23/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   

   All they asked me to do is reach out to them again and explain myself again, do you want me to contact them again? Will there even be anyone speaking to me that is not a regular customer service rep?

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *******************
  
  
  
  
   
  

  Business Response

  Date: 12/29/2022

  Good Morning,

  We will reach out today to the customer again.

  We will offer 1 last/ final replacement.  This does not extend the warranty, this simply replaces it one last time this is outside of our standard practices, but we are trying to appease the customer and have offered all we can.  We will send the email out now. 

   

   Tell us why here...