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Business Profile

Online Retailer

ShopDecorator.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/20/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased Curtains online on Dec 3 2024 Confirmation email showed the shipping address as ****************************** rather then the billing address of ******************************** I attempted to call the next day the number shown on their website which unbelievably is out of service I attempted multiple time to contact them online with no response I attempted to contact them via ******** no response They then sent me an email that the product was to shipped I tried everyway explained above over and over with no success I then received the notice the item was delivered to the wrong address Im now out of $164 with no product

    Customer Answer

    Date: 02/14/2025

    Better Business Bureau:

    At this time, I have not been contacted by ShopDecorator.com regarding complaint ID ********.

    Sincerely,

    ****** ********

  • Initial Complaint

    Date:10/13/2022

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a pair of light filtering curtain panels from the ShopDecorator website and was charged for said purchase on 9/8/22 in the amount of $76.95. I was sent no tracking information nor was I was advised of any anticipated shipping delays and standard shipping was to be "up to 5 business days" per my order confirmation. I e-mailed ShopDecorator on 9/25/22 (no response) and again on 9/27/22 for an update. I did receive an e-mail reply on 9/28/22 stating they were dealing with a "warehouse situation" at that time and offering me a 10% discount on my next order. I have attempted to reach ShopDecorator by phone several times but each time get a recording stating they are "unavailable." I e-mailed ShopDecorator again on 10/9/22 and on 10/10/2022 for delivery update information and have received no response. I have also attempted to reach ShopDecorator via online "chat" twice and neither time did I receive any response. At this point, I either want the curtains I ordered delivered or I want a full refund of my money immediately, so that I can purchase curtains elsewhere.

    Customer Answer

    Date: 10/28/2022

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    *******************************



     

ShopDecorator.com is NOT a BBB Accredited Business.

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