Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/19/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered an item on Nov. 24th, 2024. The provided tracking system never updated. I called Uncommon Goods to request an update and they were not able to provide one. The item did not arrive on time. I called Uncommon Goods on Dec. 6th, 2024 and I was told that my order was lost and I would be refunded. I was encouraged to reorder the item which I did. Once again, the provided tracking system never updated. I called Uncommon Goods again to express my concerns and to request an update. They did not provide one and encouraged me to continue waiting. I called Uncommon Goods on Dec. 18th, 2024. I was told that my order was lost (again) and that I would be refunded. I asked to speak to a manager. I was told that this wasn't an option. I asked if the item could be reshipped using an alternative shipping service. I was told that this wasn't an option. I'm very dissatisfied with the lack of accountability and transparency. I'm also very dissatisfied that Uncommon Goods was unwilling to ship the item again using an alternative service. This leads me to believe that my item was never available or shipped in the first place.

  Business Response

  Date: 12/19/2024

  Thank you so much for sharing your feedback. We're always striving to be better! We've reviewed your two orders that shipped to ****** and we're truly sorry that their tracking has not updated. We would now consider them lost in transit. We've refunded you in full as we're unable to send replacement international orders. There are significant delays due to the Canada Post strike, and were doing our best to ship our orders using alternative carriers. We fell short on both of your orders! While weve noticed orders shipping to ****** may eventually start tracking, should they arrive, youre welcome to keep, gift, or donate them as you see fit. We sincerely apologize for the inconvenience and appreciate your understanding.

• Initial Complaint

  Date:12/17/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The business published its shipping costs that does not include increased cost to customers to ****** (and probably also ******). The customer finds about different shipping cost at the time of payment. Here is their pricing schedule, uniform by area: ******************************************************************************************* I contacted the customer service twice: through chat ( the representative apologized for different pricing for ******), and through email (I got misleading information about pricing, and the issue was restated as my problem and inability to understand different pricing). The business does no want to be transparent about shipping costs.I have copies of chat and email conversations.

  Business Response

  Date: 12/18/2024

  Thank you for reaching out and sharing your experience. I sincerely apologize for the confusion and frustration caused by the discrepancy in shipping costs to ****** and for any misunderstandings in the responses you received from our customer service team.We value transparency in our pricing and want to clarify our shipping policy:
  
  Shipping costs are based on the value of your order and the shipping method selected. While we strive to keep our shipping costs uniform, some destinations, including ****** and ******, may incur higher costs due to regional carrier rates.Estimated delivery dates and shipping costs are displayed during checkout to ensure customers have the most accurate and real-time information before completing their order.
  
  We understand how important clarity is when making a purchase, and were committed to providing all necessary details upfront. The shipping costs and delivery timeframes are noted during the checkout process, allowing you to review them before finalizing your order.

• Initial Complaint

  Date:05/10/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Wednesday May 8th, 2024, I purchased a Personalized Super Mom book. During the ordering process you are offered a 1 business day shipping option for an additional cost. This would get your order delivered by Mother's Day. I selected the 1 business day shipping option. The order confirmation email read a ship date of May 14th. That would be after Mother's Day. I contacted the Uncommongoods support line to inquire on the misleading banner advertised on the order page. I was reminded the product was customized and the 1 Business Day shipping would go in effect after product was ready, and they would mention my concern to make it clearer to buyers in the future. I am well aware the merchandise is custom made and disappointed I didn't get a prompt prior to ending the purchase that shows the delivery date.

  Business Response

  Date: 05/11/2024

  Hello ******!

  We apologize for any frustration or confusion caused by your order for the Personalized Super Mom Book. We did put a banner on the website to indicate that orders can arrive by Mother's Day if you choose a certain shipping speed. However, for some custom or made-to-order items, including this Personalized Super Mom Book, the item page indicates that there is an associated production timeframe and they are not available to ship out immediately. In addition, during checkout, each shipping speed shows the delivery timeframe associated with it, and with Express 1 business day shipping, your order ******** would still ship out on or before May 14th, 2024 as the shipping speed does not affect the production timeframe for the item. We hope this information was helpful and again, we are sorry for any disappointment.

• Initial Complaint

  Date:04/29/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a couple of collegiate items from uncommon goods on April 16th. I received numerous fraudulent digital download alerts from **************** (my bank) regarding my method of payments with uncommon goods overnight. I have never been a victim of fraud or have fraudulent alerts ever and the method of payment associated with the recent fraudulent alerts was only used for the transaction from uncommon goods two weeks ago.

  Business Response

  Date: 04/29/2024

  Hi! We've received your review and are so sorry to hear that you had an issue. We've emailed you separately to offer some additional support.

• Initial Complaint

  Date:03/25/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On February 10th I purchased a Valentines Day gift for my son- two long distance jewelry bracelets. One was to be delivered to me while the other would be delivered to my son. I made the purchase through Klarna. This company canceled my order without notifying me and I only became aware when they were not delivered. I logged in to the company website and it showed the orders were canceled. Although the orders were canceled, ****** continued to charge me. I reached out to the company and they wrote me back a generic response stating I could track my order through their website and was not at all a response to my situation. I emailed back inquiring again about the orders. This time I got a real response but the person from the company said I would have to dispute through my bank then they would issue a refund. Why if they canceled the order do I need to dispute? They know they did not send the items so I should not be charged. I cannot dispute through the bank because I ordered through Klarna. ****** states that this company refusing to refund.

  Business Response

  Date: 03/27/2024

  We apologize for the inconvenience caused by the cancellation of your orders. Both orders have been fully credited, as of our email communication on March 25th. If you need further assistance, please don't hesitate to contact us.

• Initial Complaint

  Date:03/22/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a gift for my sister two full months ago. The item was listed as In Stock when I purchased it, and no one contacted me to tell me it would be delayed until long after the expected delivery date. They just extended the expected delivery date (3/20/24, which has already passed) AGAIN, and the item will be almost three months late when it finally arrives. The only settlement this ridiculous business offered me was to "refund shipping." I expect a full explanation, an apology, and a partial refund of this item.

  Business Response

  Date: 03/24/2024

  Thank you for bringing this to our attention. We apologize for the delay and any inconvenience caused. We understand your frustration and have reached out to you to provide additional support.

  Customer Answer

  Date: 03/31/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

  The business claimed that they would ship the item last week. They have not. I have contacted them twice and they havent responded. I dont think they should sell things they dont have. 

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***********************
  
  
  
  
   
  

  Business Response

  Date: 04/06/2024

  Upon further investigation and reviewing the tracking information, it appears that this order was indeed shipped and delivered as advised. You can view the tracking details by following this link: ******************************************************************************************************;
  
  The customer has been updated by phone and email. If there are any further concerns or questions you may have, please do not hesitate to reach out to us. We are here to assist you in any way we can.
  
  

  Customer Answer

  Date: 04/24/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ***********************
  
  
  
   
  
  

• Initial Complaint

  Date:02/14/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received the historical recipes as a Christmas gift in December 2023. After receiving the second month, I posted a review of the product stating that it was not as expected, and I would never recommend the product. I was contacted by customer service and offered a refund for the unshipped months (10 months). I was told to wait 2-3 business days and the gift certificate would be issued. After waiting a week and receiving no response, I contacted the company again. I was then told that because my "cancellation" was not logged until after Feb. 1 (when the review was posted prior to that) that I would only get a credit for 9 months instead of the 10. After complaining again, I was told the item was already "printed" (not shipped!), so I was out of luck for getting the promised 10 month credit. Additionally, as of today, my negative review of the product is still not posted on their website. I have responded to the company asking whether they are selectively posting only "good" reviews for products instead of actual customers' opinions. At this point, I would like the remaining month of credit. I don't even know that I will use it because of this horrible, horrible experience. Frankly, at this point, they should issue my gift giver a full refund and just cancel the credit. I don't need or want to use it.

  Business Response

  Date: 02/15/2024

  We sincerely apologize for the inconvenience and frustration you've experienced. After reviewing your situation, we've cancelled the gift certificate and issued a full refund to the original purchaser of the gift. Thank you for your feedback, as we're always looking for ways to improve as a company.

  Customer Answer

  Date: 03/06/2024

  Better Business Bureau:
  
  This complaint was resolved because the merchant provided the gift giver with a full refund.  
  
  Sincerely,
  
  ***** *****
  
  
  
   
  
  

• Initial Complaint

  Date:01/05/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered 2 of the same product online 12/1/2023. Mail order recipe subscription 12-6/2023 - order arrived with only 1 recipe for the month. 12/7 - called customer service and asked for them to send me the additional recipe as these were going to be 2 separate gifts for Xmas. 12/12- called back. No follow up as promised. Agent stated request was put in wrong. Put in a correct request to vendor. 12/15 - called back. Was told waiting on vendor. 12/20 - called for information. Asked for a refund. 1/2 of order would not arrive for Xmas. I needed both recipes as it was a theme gift for 2 siblings. I was told I would get $180.66 back in 5 business days. It is now Jan. 4, **** without resolution.

  Business Response

  Date: 01/07/2024

  We apologize for the issues with your recipe subscription order and the delay in resolving this. We have processed your full refund of $180.66, as confirmed in our phone call on 1/5/2024. We're sorry for any inconvenience caused and appreciate your patience. If you have any further questions, please feel free to contact us.

  Customer Answer

  Date: 01/11/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *********************
  
  
  
   
  
  

• Initial Complaint

  Date:01/03/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Received defective Christmas gift. Tried to call and submit a return. **************** rep would not start return process without signing me up for a monthly club fee.Tried to return online and they would only offer a gift card instead of returning the money to the original purchaser.

  Business Response

  Date: 01/04/2024

  We're sorry to hear about the issues you've encountered with your order and the challenges in initiating a return. We have issued a refund to the purchaser's original payment method.

  Customer Answer

  Date: 01/05/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *******************
  
  
  
   
  
  

• Initial Complaint

  Date:12/12/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered from Uncommon goods several years ago and apparently they have been charging me an annual fee for shipping ever since. This amounts to between $50 and $60 in charges with no services or products provided. I was told by ******* that I agreed to this charge when I purchased from them in 2020. This qualifies as deceptive business practices. Buyer beware!!!

  Business Response

  Date: 12/17/2023

  We are genuinely sorry to hear about your experience and any confusion regarding the annual fee. You enrolled in our 14-day trial, which includes an automatic transition to an annual membership unless canceled. This detail is part of our terms and conditions.We have refunded the most recent charge. For further assistance or to discuss this matter, please reach out to us at ********************************

  Customer Answer

  Date: 12/19/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  The business did not refund the fees from the periods mentioned.  They refunded the fee charged a week ago that flagged this as an issue but not the periods associated with this complaint.

  
  Sincerely,
  
  *************************
  
  
  
  
   
  

  Business Response

  Date: 12/26/2023

  Hello, we've processed a full refund for your Perks annual charge covering the 2021-2023.