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Find a Location

The Puppy Boutique has 1 locations, listed below.

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    Business ProfileforThe Puppy Boutique

    Pet Shop

    At-a-glance

    Customer Reviews

    2.33/5stars

    Average of 3 Customer Reviews

    Customer Complaints

    8 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    8002 17th Avenue, Brooklyn, NY 11214
    BBB File Opened:
    3/1/2001
    Alternate Business Name
    • Puppy Petite
    Business Management
    • Mr. Philip Reinhardt
    Contact Information

    Principal

    • Mr. Philip Reinhardt
    Additional Contact Information

    Phone Numbers

    Website Addresses

    Customer Complaints

    8 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    05/12/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Unanswered
    I bought 2 Maltese puppies from these people 2 weeks ago. 14 days to be exact. Last night one of them was put to sleep. He was throwing up everywhere. Couldnt even stand. The puppy was so so sick that the veterinarian said it would take atleast $10,000 to stabilize him so they can run tests & even then they cant guarantee he will not still die because he was so sick. I spent $1200 on a very ill dog and the contract they make you sign backs you into a corner. The contract states if the dog is put to sleep, I have to bring his body to them to do an autopsy to see if its my fault. The only way this contract allows a refund is if a vet signs off its unfit for sale and then their vet signs off the same thing. Please save yourself the heartache. My heart is broken for this little puppy. Its not even about the money, he was so sick and he was only 13 weeks old when he died and as I stated I only had him 2 weeks. Dont listen to the bought 5 star reviews. They sell sick dogs for profit. That is a fact.
    Read More

    Customer Reviews

    3 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    sandy t

    1 star

    01/20/2024

    This place sells pets from puppy *****. Their store claims they are under new management with a sign outside, yet if you see their owners rude response to all the truthful customer reviews, he will claim they been in the business 20 years+ etc etc. so what is it?The guy store manager is rude with no customer service skills. We asked for basic information about a puppy we were interested in such as the puppy's parents, medical and breeder information and he got ****** and denied giving us the information. said information will only be provided after we purchase the puppy. Any reputable breeder or even pet store would gladly provide such. We will never come back here again and will advise everyone else not to. The place also smells horrific with all the puppies in cages pooping and peeing on each other while No one cares to clean them. Many of the puppies were lying there very lethargic looking as if they were on a lot of medication. We even saw puppies having diarrhea right next to each other. Stay away, they sell sick dogs from puppy *****. Also if you read the ****** reviews carefully, they are bots giving fake four star reviews that doesnt make sense like metal, the puppies are tasty, etc etc.. Many customers also state they purchased puppies from them that are sick. They should be shut down!

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