ComplaintsforDesigner Optics Corp.

• Initial Complaint

  01/18/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I was sent the wrong item they refused to send me the correct one and refund my money in full. Business conversations were a complete sham

  Business response

  01/24/2024

  We hope this message finds you well.  Your satisfaction is very important to us, and we're committed to providing the best service possible. It seems like your experience didn't meet your expectations, and for that, we sincerely apologize. We are pleased to inform you that according to our information we have sent to you the correct frame.  We do see correspondence and return authorization upon your request. Your order was refunded upon receiving the merchandise back to our warehouse.  Thank you. 

• Initial Complaint

  01/11/2024

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I bought prescription sunglasses on 11/27/2023. I ordered 2 pairs of sunglasses, a Versace one and a Burberry **** 4345F Sunglasses - ****** - Light *********************** Gradient .They also made you paid a 6$ per sunglasses shipping insurance fee. On Dec 12 a received a note from **** saying I have a package (never ring the doorbell, just left the note). on Dec 15th i go to the post office and get the package & only 1 pair, only the Versace one was sent.I contacted the designer optics on Dec 16th via email because they only have customer Service -MonThu: ******* Fri: ************ a response email 12/18/2023 saying Hi, We are sorry for the delay. This Burberry 4345F **** Sunglasses ****** Light Brown is not available in our warehouse stock but is available with the manufacturer. We have placed your order with them. Usually, the manufacturer ships products within a few business days and we are continuously communicating with the manufacturerI waited, emailed again on Dec 27th asking for answers, got an email on Dec 28th saying Please accept our apologies for the delay. At the moment, we are awaiting the arrival of the shipment from the manufacturer. Once it arrives, we will promptly send it to you and provide you with the relevant tracking information. Emailed back that day and got this back We will make every effort to expedite the shipment of your order and ensure it reaches you as soon as possible. Once the item has been shipped, you will receive an email containing the tracking number for your referenceOnce again no more updates, I emailed them on Jan 6th again for updates i received. I received this today We are sorry for the delay. This product is not available in our warehouse stock but is available with the manufacturer. We have placed your order with them. Usually, manufacturers ship products within a few business days. We are continuously communicating with the manufacturer. We will provide you with tracking information once it ships

  Business response

  01/24/2024

  Dear customer,

  We would like to take this opportunity to thank you for your recent order. We appreciate your trust in us and look forward to a continued relationship in the future.
  
  Unfortunately, without our knowledge, the Burberry 4345F **** Sunglasses ****** Light Brown you chose have been discontinued by the manufacturer and are no longer available for purchase. We do however have similar models for you to choose from. Please take a moment to pick a different pair so that we may continue processing your order and fulfilling your fashion needs. We will process your order as a priority and have your new glasses delivered as soon as possible.
  
  We do our utmost to avoid situations like this, but when dealing with a large number of suppliers and thousands of different models, things like this might happen. Please inform us of your new choice in eye-wear and we will promptly prepare them for you. You may also choose to cancel your order and we will refund the amount we charged. Please let us know how you would like to proceed.

  We are very sorry for this inconvenience has caused, as I can see we did exchange this to new pair of ******************.  I requested an expediting on this order, I also changed the shipping free of charge to expedited shipping.  

  
  
  

• Initial Complaint

  12/14/2023

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I ordered a pair of new prescription reading glasses from this merchant and received them on 11-30-23. As part of the ordering process, I uploaded a copy of my new reading glasses prescription given to me by my local ophthalmologist, **********************. The glasses arrived on 11-30-23 and the lenses were not correct. They resulted in blurry vision.I called the company on 11-30-23 and requested a return. They told me to send them back with a prepaid mailing label. The glasses were received back by the company on 12-4-23 according to **** tracking information. For the past 10mdays, I have heard nothing back from the company, despite being told on the phone on 11-30-23 that the company would contact me. Today, I decided I had I would call and inquire about the return. I was told by **** that the lenses had been analyzed by their lab and that the glasses are for distance vision, I advised Adad that my prescription was actually for reading glasses and that I dont wear single vision lenses. Because I was concerned, I contacted ********************** that did my eye exam and gave me the new prescription. The optical department confirmed that the prescription was for reading glasses and not for distance vision.It is clear Designer Optics NEVER took a look at the prescription I uploaded as I received an email today after my call to Adad stating that the prescription did not have magnification as part of it (they did not look at my file upload).I am now out $167 as I retuned the designer **** Spade frames and lenses. The company refuses to take responsibility for looking carefully at the uploaded file which contained the actual prescription.I am requesting a full refund,

  Business response

  01/24/2024

  Dear Customer, Thanks for taking the time to let us know about your Order. We sincerely apologize for your experience at Designer Optics. I can understand how disappointing it must have been. After looking into the issue, we wanted to provide you with an update regarding the analysis of the lenses you returned to us. Our dedicated team received your return and promptly had our skilled optician examine the lenses using our state-of-the-art machinery. We are pleased to inform you that our meticulous analysis confirmed that the lenses were crafted precisely according to your original order. Your order only requested for single vision as performed in our lab, your prescription though was for add as well which was not requested by the customer.  While if a customer does not request progressive lens, we do the lens upon customer's request.  Our modern technology ensures accurate lens production, and we take great pride in delivering products that meet our customers' expectations. We understand that receiving your lenses as expected is essential for your visual comfort and satisfaction. We strive to provide the highest level of quality control, ensuring that each order meets our rigorous standards.  As additional information we refunded your frames per your request. If you have any further questions or concerns regarding your lenses or any other aspect of our service, please do not hesitate to reach out to us. We are here to assist you and provide any necessary support.

  Business response

  01/24/2024

  Dear Customer, Thanks for taking the time to let us know about your Order. We sincerely apologize for your experience at Designer Optics. I can understand how disappointing it must have been. After looking into the issue, we wanted to provide you with an update regarding the analysis of the lenses you returned to us. Our dedicated team received your return and promptly had our skilled optician examine the lenses using our state-of-the-art machinery. We are pleased to inform you that our meticulous analysis confirmed that the lenses were crafted precisely according to your original order. Your order only requested for single vision as performed in our lab, your prescription though was for add as well which was not requested by the customer.  While if a customer does not request progressive lens, we do the lens upon customer's request.  Our modern technology ensures accurate lens production, and we take great pride in delivering products that meet our customers' expectations. We understand that receiving your lenses as expected is essential for your visual comfort and satisfaction. We strive to provide the highest level of quality control, ensuring that each order meets our rigorous standards.  As additional information we refunded your frames per your request. If you have any further questions or concerns regarding your lenses or any other aspect of our service, please do not hesitate to reach out to us. We are here to assist you and provide any necessary support.

• Initial Complaint

  11/27/2023

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  November 22, 2023 Order Number: ******** Date of the Transaction Order Date: 10-10-2023 Last Updated: 10-27-2023 Email Address: ************************* Shipping Information Shipment: 10/27/2023 12:01:21 AM - *** (******************) Original order. Shipment: 10/27/2023 12:01:21 AM - *** (******************) RETURNED TO Designer Optics I sent them back because it was noticeable to me and others who looked at me wearing them, that one lens was darker, and it didn't look right wearing them. I was not seeking a refund, but a correction to one lens because the gradient in one eye is darker than the other. However, after 17 calls per my call log in my phone to Designer Optics, not one phone call was returned. I received an email that they were returning the glasses. They came back OVERNIGHT, and I received them yesterday 11/22/23. Per the email with a picture they took, PROVED that the color is uneven. Also, the email stated that after their review of the returned glasses, they think it is perfect. Again, I have left numerous messages for the manager, *******. Yet, after calling this morning, she is again out of the office. The repeated hold message says that customer service is a priority but obviously, it is not.Today, I went to the ********************* and I paid $140 to them to put new lenses in the frame. Nothing fancy, just clear lenses so that I can finally wear these glasses. I have had surgery on my eyes and have been waiting for weeks to finally wear my glasses. I would like to be refunded for the lenses.

  Business response

  11/29/2023

  We are sorry about the ongoing issue with your order. We did escalate the matter to our supervisor, and it was indeed confirmed that the tint has been applied as ordered and they are evenly made.  We reviewed this with our optical team and everyone agreed that the tint has been applied as ordered and they are evenly made.

  Customer response

  12/06/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [YourThe picture that they sent me showing the 10th clearly identifies that it was unevenly applied and it is not acceptable. I took the Eyeglasses to my local optical store and replaced the lens. It was identified that the tint is uneven and improperly tinted. The supervisor NEVER returned my calls or email correspondence. They deserve a D+ RATING. I WOULD NEVER RECOMMEND DESIGN OPTICS ??
  
  
  
  In order for the BBB to appropriately process your response, you MUST answer the question above.
  Sincerely,
  
  *****************************
  
  
  
  
    Answer Here]

  The picture that they sent me showing the 10th clearly identifies that it was unevenly applied and it is not acceptable. I took the Eyeglasses to my local optical store and replaced the lens. It was identified that the tint is uneven and improperly tinted. The supervisor NEVER returned my calls or email correspondence. They deserve a D+ RATING. I WOULD NEVER RECOMMEND DESIGN OPTICS ??

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *****************************
  
  
  
  
   
  

  Customer response

  01/25/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your response is not sufficient. I am a senior citizen and my money only comes once a month. This was truly a waste of my resources. I cannot wear the glasses and would not recommend your business to anyone. I wish I saw the reviews prior to my purchase. It appears that there are a lot of NEGATIVE REVIEWS and I will never do business with you again.

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *****************************
  
  
  
  
   
  

  Business response

  02/14/2024

  We are sorry about the ongoing issue with your order. We did escalate the matter to our supervisor, and it was indeed confirmed that the tint has been applied as ordered and they are evenly made.  We reviewed this with our optical team and everyone agreed that the tint has been applied as ordered and they are evenly made.

• Initial Complaint

  09/26/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  9/6/2023 $182.24 I purchase glasses for my son. I ordered Miraflex ****'s 50. Upon receiving the glasses they delivered Flex Frame ***** 50. The dimensions between the 2 frames are very different. My email confirmation as well as their website states Miraflex ****'s. Designer optics is telling me the can replace with anything close to the description. They are also stating prescription glasses are not refundable however they did not deliver what I ordered.

  Business response

  10/11/2023

  Hi.  The following was sent to the customer on sept 27:

  Dear *****,
  
  
  We sincerely apologize for the misunderstanding. We are sorry for the inconvenience caused. Please return the glasses for full refund.
  
  
  Thank you for contacting Designer Optics where customer satisfaction is our first priority. Here are a few simple steps to follow when returning your order.
  
  We attached a shipping return label for your return.
  
  If you do not choose to use the attached return label the order number should be included with your return so that we may process your return accurately. You will be refunded for the original amount of your order 
  Address for Returns:
  Designer Optics
  *******************************************

• Initial Complaint

  07/07/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Original Purchase Date:10May2023 Order #: ******** Cost:771.80 Items purchased: two pair of ******************* prescription eyeglasses Company sent grey eyeglasses and prescription was incorrect. I requested a return label and the obliged and stated if fault was found in the lenses they would correct and return them. Meanwhile black eyeglasses arrived and prescription was incorrect again so return label was requested and provided. Upon receiving both sets of eyeglasses back, the company requested I confirm details of my glasses prescription with my eye doctor as it was not clear on the original script. When they received confirmation from me about the details of the prescription the responded saying they would now only correct the lenses at 50% off instead of free. After already spending $771.80 on these lenses and the time I have spent waiting for original delivery and returns and analysis of the lenses it is not right that they now expect me to pay for the correction of the lenses because the originals were drafted when Questions were present about the provided prescription. If the system is not fail proof enough for an untrained person to enter their prescription without fail, it is unreasonable not to provide correction without penalty.

  Business response

  07/11/2023

  Dear *******,

  Hi.  I tried reaching out to you today and left a message.  We emailed to you as well.  I would like to explain what is happening:

  On May 10 you placed and order ******** For 2 ********************* frames.  You requested for prescription lenses and entered the lenses as follows:

  
  Rx
  
  ********************** *** *** **** ***** *** ******** ** ** ***** ***** *** ***** ** ***** ***** ** ********************** *** *** **** ***** *** ******** ** ** ** ***** ***** *** *****

  This is exactly how we processed your order.   We shipped the order and upon receival you complaint that this is not good.  As we analyzed we were asking for the prescription which was not attached previously.  We found that your prescription was a CYL -**** and you entered it as +.075.   According to this information we offered you to redo the prescription with the correct CYL and asked for payment, because unfortunately the mistake was that you entered the wrong CYL.  As a courtesy for understanding we offered you a good deal, that we will redo the lens prescription for a 50% discount.  Hope you find this helpful and please let us know how you would like to proceed.  Thank you for your understanding. 

   

   

   

• Initial Complaint

  06/22/2023

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I ordered ********** sunglasses on May 26, Style: ******* ****** ****** ** Order number ******** Total $111. 34. They were shipped on June 6, 2023, and arrive to me on June 12, 2023. Moments after delivery, I opened the package and discovered that the continents were not at all what I ordered. The pair of glasses were very flimsy, fake ******* frames with clear lenses. The frame style and color was also different. I ordered sunglasses. The ******* logo was printed on the left lower center of the lens, which is incorrect placement for legitimate ******* brand products. The numbers on the ear piece of the glasses I received did not match the style number from what I ordered. The case that the fake glasses arrived in was the original case for the legitimate sunglasses I had ordered. I did a UPC search and found that the image of the item I ordered matched the numbers on the case that I received, but the contents of the case were fake clear-lens glasses. I contacted the company via email on June 12, 2023 and heard no response. I then went on their website on June 12, 2023 to file a return request. I received a shipping label on June 13, 2023. I packaged up the fake glasses that were sent to me in the case and original box. I sealed the box extremely secure, and attached the shipping label. Mailed on June 13, 2023 Tracking number **** **********************.The return arrived to the company on June 19, 2023. On June 22,2023, I went on their website and tried to log into my account to check the status of my return. It appears that the email address I used to order these sunglasses and to request the return shipping label has been removed from their system. I would like a refund for this order because I did not receive what I ordered or what I paid for. I am unable to log into my account to get information. I am unable to get a response from the company.

  Business response

  06/26/2023

  Hi.  On June 6 we shipped the 0RB****_6448Q8_5120,  ProductCode 0RB****_6448Q8_5120, Name ********** **** Sunglasses 6448Q8 Blue ID ****** UPC ************* This frame shipped was the exact frame the customer ordered. In addition, I would like to inform you that ALL frames sold on ****************** are 100% authentic, brand new, with original packaging. Everything we sell we buy directly from the manufacturers.  This frame shipped was the exact frame the customer ordered. In return the customer returned to us a frame we never carried in our warehouse; we never had the clear lens with this frame in our warehouse.  At this point we could not refund the customer we received the return as a frame not sold nor shipped to the customer by our company.  We are sorry for the inconvenience, should the customer return the correct frame purchased with us we will be glad to refund.  Thank you.

   

   

   

  Customer response

  06/27/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  Designer optics sent me glasses that was not 100% authentic and they are refusing to accept the return of what they sent me claiming that I return the wrong item.  I returned exactly what I received, which was fake, flimsy glasses that they put in a legitimate sunglasses case before shipping to me.  All I want is my refund of what I paid since you sent me the wrong item that I ordered.  There are many other customers who have had similar complaints about receiving fake products after your company, tries to pass them off as being authentic.  Quit scamming, honest people, and refund our money!

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *******************************
  
  
  
  
   
  

• Initial Complaint

  04/19/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I purchased the item ********** Junior **** Eyeglasses **** - Grey / 44 (SKU: *****************) from ****************** on March 25, 2023.The order number is #********.I paid ***** for this item.It appeared that the pictures on the product listing did not match the colors listed, so I assumed that the product descriptions would be accurate rather than the pictures. The opposite was true and I received a two-tone pair of glasses in gray and red.I have asked for a full refund, but the company disputes the inaccuracy of their product listing.I would like a full refund and to be able to send back the item without paying for the shipping.

  Business response

  04/20/2023

  Dear customer,

   

  Hello,
  We apologize for any inconvenience caused regarding your recent purchase. In order to resolve the matter, we would be happy to provide you with a full refund upon the return of the item. Please ensure that the item is returned in its original condition, with all the accompanying accessories, manuals, and packaging. Once we receive the returned item, we will process your refund promptly. Thank you. If you have any further questions or concerns, please feel free to contact us at any time.

  Customer response

  04/25/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *************************
  
  
  
   
  
  

• Initial Complaint

  04/18/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I placed an order with Designer Optics on March 7th, 2023. Order: Number ********. I have been given the run-around in terms of a delay, in terms of there being no customer service phone line. The only way I can communicate with them is by email. I have not received a pair of prescription glasses I have paid $630.03. Now they are not even responding to me as it is April 17th. I paid with an FSA Debit Card, and Designer Optics has already been paid. MY only choice is to open a Small Claims Court case against them or hope for the best and see if they will ever ship them. Other "companies" such as these in Brooklyn ** have been involved in class action lawsuits. I am really stuck and don't know what to do. On their website they state they are are BBB accredited website this is the only reason I purchased through them

  Business response

  04/24/2023

  Dear customer.

   

  We would like to extend our sincerest apologies for the delay in fulfilling your recent order. We understand that this has caused you an inconvenience, and we are sorry for any frustration or disappointment it may have caused.
  In order to make it up to you, we have upgraded your order to next day delivery at no additional cost to you. We are pleased to confirm that your order has since been delivered.
  We would like to offer an explanation for the delay. Unfortunately, there was a backorder with the frame you selected, and we only received the frames at the end of March. As soon as we received them, we immediately handed them over to the optician to begin processing the lenses. However, we then had to close for the Passover holiday, which caused further delay.
  Please accept our sincerest apologies for the time it took to fulfill your order. We hope that you are now happy with your glasses and that they meet your expectations. If there is anything else we can do to improve your experience, please do not hesitate to let us know.
  Thank you for your understanding and patience.

• Initial Complaint

  04/18/2023

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  On March 17th I placed an order in the amount of $169.65 (order #********) for a pair of prescription glasses. The frames I selected were said to be available to ship within 1-5 days. Its now been a month, and every time I contact designer optics they just tell me theyre waiting on the frames from the manufacturer. No timeframe is ever given and for nearly a month following my order, the claim on their website remained the same until I pointed out the misleading advertising. I had only purchased from this company because they claimed to either have the frames or be able to get them reasonably fast. Glasses are medical devices. People often NEED medical devices in a timely manner. I would like the business to finish making the glasses.

  Business response

  04/24/2023

  Dear customer,

   

  We apologize for any inconvenience caused by the delay in fulfilling your order. Unfortunately, the frame you purchased is currently on backorder and will not be available until mid-May. We understand that this may not be ideal for you and would like to offer the option of exchanging the backordered frame for a similar one that we have in stock.
  We take customer satisfaction seriously and want to ensure that you have the best possible shopping experience with us. If you have any questions or concerns, please don't hesitate to let us know. We appreciate your patience and understanding and look forward to assisting you further.

  Customer response

  04/25/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *******************
  
  
  
   
  
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩