Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/18/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On February 16, 2025 I ordered a Oris Aquis Date Automatic Black Dial Rubber Strap Men's Watch from Watchmaxx website. The total after tax with a promo code was $1575.06. The watch was delivered on February 19th. I did not get a chance to open it until the following Friday as it was an anniversary gift from my spouse. Upon opening and setting the time/date I found there was an issue with the watch as the date did not advance. I researched and found this has been a common issue with the movement in this particular watch. I contacted ********* on March 1 and followed their instructions for an exchange. The issued an RMA with specific instructions on 3/4. I followed those and shipped the watch back to them at my expense ($76) tracked and insured. They received the watch on 3/6 yet did not reach out to me. I contacted them on 3/9 and they asked for the tracking number. I transposed 2 numbers on the original email and got them the correct tracking number on 3/10. They responded on 3/11 that they were processing the exchange. On 3/12 i received an email requesting payment for $190.47. I emailed them back and explained that I had already paid in full and was expecting the exchange for the defective watch they had originally sent me. They responded on 3/12 that they needed to reach out to a supervisor for assistance with my case. I followed up again on 3/14 and they responded that their supervisor will reach out to them on Monday. It is now Monday evening and I still have not heard from Watchmaxx. As a customer, I should not have to chase them ******* an aside, the company's **** page offered me the same watch at a better price with a slightly different promo code less than a week later. When I reached out to the company to question this they sent me to Norton Shopping Guarantee which has been very difficult to navigate. The promo code was no longer valid by the time I was able to file the claim so it has been near impossible for me to provide evidence of the lower price.

  

  Business Response

  Date: 03/18/2025

  We deeply apologize for the lack of communication you received throughout your exchange process. We take customer satisfaction very seriously and will look into why communications weren't sent to you.

  As for your exchange, I am please to inform you that there will be no balance that will have to be paid. There was an error on our end and as you stated, since there was an issue with your original watch a new watch will be shipped to you for the price that you originally paid for. We apologize that you were not informed of this before Monday, however please keep in mind that our offices were closed on Friday March 14th and that could be the reason for the delay. In any case we would like to apologize for the fact that you had to chase us for an answer and will make sure to take note of that.

  In regards to your experience with Norton shopping guarantee, we do apologize on behalf of them for the difficulties in filing a claim. We would like to also shed some light on your question regarding the price difference on the watch you purchased. As you previously stated, the price difference was from our officail Watchmaxx website and our Watchmaxx listing on ****. We have different coupons that are only available depending on where you purchase the watch. We have different agreements with **** that can allow us to have bigger coupons on certain items. These items cannot always get the same coupon amount when purchased directly from our site due to various reasons. We do have Norton Guarantee that can help you with that, but as you stated that was very difficult to navigate, which we will also look into.

• Initial Complaint

  Date:12/03/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ********* sold me a Tag Heuer watch. Had to send it into the manufactuer for repairs (Tag). Tag Heuer reached out saying my watch was a counterfeit. When i reached out to ********* they said supply them with the offical document from Tag and they would refund me. When supplied with the document, they ghosted me and never refunded me. They are selling counterfeit watches!

  

  Business Response

  Date: 12/18/2024

  We understand that you have encountered a rather disturbing problem when you sent your watch to be repaired by Tag Heuer. We understand that it may be frustrating to see the words "counterfeit" on a watch that you purchased.

  After reviewing the official Tag Heuer invoice that you provided I can see that Tag Heuer required proof of purchase to verify your watch. Since you purchased the watch from an unauthorized dealer you probably did not have have a sufficient proof of purchase for them. In addition, the watch was originally purchased in 2021 which means that the watch is no longer covered under Tag Heuer's 2 year warranty policy.

  In the case that there is something wrong with your watch, we would contact our dealers to activate the warranty via Tag Heuer so you would be able to send your watch in for repairs. In this case, since your watch was purchased over 4 years ago we no longer have records of the warranty card and it is quite possible that the warranty was never activated/registered with Tag Heuer.

  Therefore, it is very likely that Tag Heuer was unable to verify your watch from 4 years ago and so they asked you to provide a proof of purchase from them. When you provided that you purchased the watch from an unauthorized dealer they would have likely voided your repair request since the watch was not purchased through an authorized dealer as per their policies.

  We have been in business for over 20 years now, and have not gotten a complaint about an item that we sold being counterfeit. We do take these matters very seriously as we are a business that only sells 100% authentic products.

• Initial Complaint

  Date:10/15/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a Breitling watch from the Watchmaxx on October 2nd. They are estimated for delivery November 19 - December 26. Because it was too long, I decided to cancel the order. And unfortunately they refused me citing the fact that I bought a watch with a discount. (my purchase has not been sent yet) When I asked about return, I got an answer that it is not possible. But their website has information that they accept return in 30 days. I bought a watch for $ 9345 it is a lot of money. And I am afraid that they are trying to cheat me. I didn"t pay full amount yet because I applied for credit from AFFIRM company. My first payment will be on November 11. I just need to cancel my order.And another strange thing is that they don't charge the tax

  

  Business Response

  Date: 10/15/2024

  I have attached a copy of the email you received when your order was originally placed. Since the item was final sale, you were asked to agree to the terms listed in the email before we continue with your order. I understand that the final sale policy can be a bit unclear, and I'm happy to explain it further for you.

  A final sale means that once an item is purchased, it cannot be returned or exchanged for any reason, this also extends to cancelling your order. We have this final sale policy in place due to the special pricing, clearance, or nature of this item. These items are often marked down significantly or are limited in quality, which is why no returns, exchanges, or cancellations are allowed. While our policy states that we don't accept returns or cancellations for final sale items, I'd be happy to help you find a solution for your specific order. Please reach out to us at ************************** and we will see if we can make a one time exception to our policy and have your order cancelled for you. 

   

  Customer Answer

  Date: 10/16/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  On the website itself, in the return policy, it is written that when purchasing with a final discount, the return is 30 days. Look at the website itself, there is a note about this. And now in their letter they give an answer that it turns out that no return or exchange exists. This is fraud. In their answer to you, they wrote that all their products are of limited quality! There is nothing about this on the website, no information. And this is a direct way of misleading buyers, accordingly, this is fraud. There is no indication on the website that this sale of watches is the last sale and the watches are sold in as is condition, some manufacturing defects are possible, and so on. There is no information about the condition of the watches, whether they are new or used, in working order or sold for spare parts. Absolutely no information. And this is fraud. Misleading the consumer regarding the price, quality of the watch, its condition, operability. 
  There was no designation of last act or final sale on the website. The seller must indicate all this and the rules must indicate. Otherwise, this is manipulation and deception. 

  Sincerely,
  
  ****** *****
  
  
  
  
   
  

  

  Business Response

  Date: 10/29/2024

  If you look at the two attachments I have added to this response, you will see that one of them is the email that was sent to you that states that the item you would like to order is final sale. In this email you are told to reply to the email saying that you understand and agree to the final sale terms, which includes that your purchase is not covered under the standard Watchmaxx return policy. Included in this email is a link that takes you to the Watchmaxx site where you can find our return policy, which clearly states that special orders or items designated as final sale are excluded from the return policy.

  All of our merchandise are brand new unless they are marked as Pre-owned or Store Display. If an item is marked as Pre-owned or Store Display and you would like to know the exact condition of the item, you can reach out to us for more information. If the merchandise is not marked as Pre-owned or Store Display it means that that item is new and in prefect condition. If a new item is not in perfect condition we will replace it or refund your payment under the usual terms of our guarantee policy. Our guarantee policy does extend to any special orders or items designated as final sale, and it can be found on our website, along with our return policy.

  As for your request for a cancellation, we have cancelled your order for you. We apologize for any confusion in regards to your order.

  Customer Answer

  Date: 11/03/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

  You know, all the conditions should be stated immediately, in a clear and understandable form for the buyer, not implying double interpretation, without any additional obligations, conditions. 
  the purchase should be clear from the very beginning, as soon as a person gets to your site. In addition, there is only one photo of the product on your site, which makes it difficult to determine the quality of the watch, its condition. I do not agree with the terms
  Please cancel my order. Thank you.

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ****** *****
  
  
  
  
   
  

• Initial Complaint

  Date:09/17/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They are not a customer-forward business. Whoever answers emails is extremely informal and borderline inappropriate. When you spend thousands of dollars, you want confidence in the seller. This seller does not give me any level of confidence. I am not the only one. Do a quick ****** search. Buy local, especially if you aren't located in the same country as this business. Terrible customer service, they ONLY work 4 days a week. Mon-Thursday 9-5 pm

  

  Business Response

  Date: 09/18/2024

  Thank you for your feedback regarding your recent experience with our company. We sincerely apologize if our service did not meet your expectations. We take customer satisfaction very seriously, and we regret that we fell short in this instance.

  We have reviewed the situation and are taking immediate steps to ensure that such behavior is addressed internally. Our goal is to provide every customer with a positive experience, and we will use this feedback to improve our service standards.

  We would appreciate the opportunity to make this right. Please feel free to contact me directly at ******************* so that we can better understand the situation and find a resolution that works for you.

  As for our current hours of operation; we are opened Monday-Thursday, 10:00 AM to 6:00 PM and on Friday we are opened from 9:30 AM to 1:00 PM. Unfortunately at this time we are closed on Saturday and Sunday, as well as Holidays. 

  Thank you for bringing this to our attention, and we hope to restore your trust in our company.

  Sincerely,

  ***** *******

  ************* ************* *******

• Initial Complaint

  Date:08/26/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Placed an order for a watch in Feb 2, 2024 which was received a few days later. In April the watch wasn't working properly, contacted the vendor and received a return authorization number in May 2, 2024. The vendor indicated that repairs takes 4 to 6 weeks. Contacted the vendor via email on Jun 11, Jul 3, Jul 26 and Aug 13 for status on the repair. Never received a clear response who was working on the watch or repair time. On Aug 23 called the vendor and was told that an update would be received by the end of the day, no response was received. The repair time has been well over their estimates and no response has been received after multiple requests,

  Customer Answer

  Date: 09/05/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *************************
  
  
  
   
  
  

• Initial Complaint

  Date:05/03/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a Tissot watch from the business on 04/03/24. Upon receiving the watch, I've noticed that the chronograph was not working. I've contacted the business and asked them if I would be able to exchange it for another model. (instead of returning it for a full refund) They accepted my offer under condition that the watch was in a brand new condition. (which it was, I've only had it for a few days.) The model that I was exchanging for was priced higher than my original purchase. Business sent me an invoice to pay the difference (which I did) even before sending them back the original watch. Upon paying the invoice, I packed the watch which was in mint brand new condition and sent it back to them using my own shipping label (see photo, I also paid for the insurance per their return instructions with declared value of $400).I've checked the tracking number and saw that the package was delivered for few days, yet they were not contacting me. I sent an email requesting an update and this is when they told me that I've sent them a used watch and they are not willing to do the exchange. (hilarious, please see the attached photos they've sent me as proof - they've literally sprinkled flour or some other substance over the band). The band looked nothing like that while in my possession, and if it did, Id make sure to clean it before sending the watch back.At that point I was out of $400 watch, the ~$50 difference that they made me pay (invoice) and the $25 that I've spent on shipping their own watch back.What I believe has happened:They sent me a faulty watch with bad movement and did not want to take a hit on it. instead, they tempered with the watches band and made it seem as if I used it for months to refuse the exchange.I've opened up a dispute with my credit card, I want them to forfeit and fully refund me OR send me an exchange watch that we agreed upon in good working order, in that case I'll cancel the dispute.

  

  Business Response

  Date: 05/08/2024

  Upon receiving the watch, we noticed that the rubber strap had a strong perfume smell, indicating that it had been worn. In light of this, We offered the customer the option of sending a new head for the watch and reattaching the strap that was used.  

  Customer Answer

  Date: 05/08/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

  What perfume? This seller is being dishonest, there is no way I could have done what's displayed in that picture to a watches band in a few days that I had it.

   

  The fact of the matter is they sold me a ~$400 defective watch, and instead of owning up to it and either exchanging or providing a refund, they tried to spin it on me by saying "the watch band is used with perfume smell and we won't be exchanging it". 
  

  Not only should they provide a full refund (the watch, extra I paid for the invoice and the shipping label), but I should also be compensated for wasting a month+ of my time.

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  **********************
  
  
  
  
   
  

  

  Business Response

  Date: 05/09/2024

  yes  the rubber strap had absorbed a perfume smell,  from being worn for a few days.

• Initial Complaint

  Date:05/02/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Tag Heuer watch ordered December 2023. Watch did not keep time. Returned watch for repair in February. Have continually received no information on status. I have asked them to refund my money or send me a new watch with manufacturer warranty as the watch is defective. It should not take more than 2 months to get resolution. It was order number ******.

  

  Business Response

  Date: 05/08/2024

  We sincerely apologize for the delay in repairing your watch. Unfortunately, we are at the mercy of the brand's repair process, and in this case, a part that was needed for the repair was backordered.
  

  We want to assure you that we clearly state our policy of not offering a new watch but instead having watches repaired in case service is needed. We value your trust in us and are committed to providing the best service possible.
  We are pleased to inform you that Tag ***** has sent us back the repaired watch.

   Thank you for your understanding and patience.

  Customer Answer

  Date: 05/10/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]  vendor has not returned repaired watch

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *************************
  
  
  
  
   
  

  Customer Answer

  Date: 05/21/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  I closed the dispute with the credit card company (AMEX) as requested by the merchant as they needed that done before they would send me the watch.  The dispute was closed on 5/15.

   

  The watch has NOT been returned.

   

  This company, Watchmaxx, is not acting professionally by doing what they say they will do.  

   

  I want my refund or the watch back.  They have had the watch for 3 months!!

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *************************
  
  
  
  
   
  

  

  Business Response

  Date: 05/29/2024

  We apologize for any inconvenience. Your watch has been shipped back to you, and we have emailed you the tracking number.

   

• Initial Complaint

  Date:01/08/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Terrible, terrible communication, one of the worse company that i ever dealt with. Bought a omega aquaterra that came with box damaged, since then trying to communicate with the company and no communication at all. I'm trying to return but no communication= no way to return. I already took the do not take tags from the watch so that even makes it more difficult. I wish i knew how this company works as i would purchase from a different company... I wish a partial refund for the broken box

  

  Business Response

  Date: 01/08/2024

  We sincerely apologize for any inconvenience you've experienced. We understand your concern regarding the broken watch box.

  
  Please note that all watches purchased through **** undergo a thorough inspection by **** Authenticator to ensure authenticity and that both the watch and its packaging are in perfect condition. If any issues are identified during this process, **** rejects the watch and returns it to us.

  
  We understand that your return request was declined by ****, and we empathize with your frustration.

  
  For **** purchases, all inquiries, including returns, need to be initiated through ****'s platform, not our website. We kindly encourage you to reach out to ****'s customer support to discuss this issue further and request assistance.

  
  For more information about ****'s Authenticity Guarantee Program, you can visit *******************************************.

  
  Once again, we apologize for any inconvenience this may have caused, and we appreciate your understanding.

  Customer Answer

  Date: 01/09/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

  Obviously that wasn't the case in this situation, the box was damaged and still was sent to me, you asked me to provide the shipping label to make a claim with te shipper, but guess that didn't work out and now your blaming **** process or me the buyer for the bad merchandise that you sent. I will be doing a review on my ******* page of your services, that probably will be easier for you as i'm going to show everything that happened with this purchase.  Attached is the screenshoot of our conversation asking for the shipping label.

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *************************
  
  
  
  
   
  

• Initial Complaint

  Date:12/20/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My husband bought me a watch for our anniversary and it took weeks to arrive, they got my address wrong the order had an address I didn't enter on the form they managed to *********** to tje local *** but I had to drive to the next town over to pick it up. Fianlly I pick up the watch weeks after my anniversary and right out of the box it won't work , I set time and wond it and nothing happend the watch wouldn't work. I keep all tags on it and stickers and contacted them immediately to return the watch. Once I fill out the return forms I find out I have to pay for the return of the watch which was over 90 00 and they want to charge me ***** for a restocking fee when the watch is broken and can't be sold as is so I fail to understand this fee. Also I didn't just change my mind about the watch is broken and I should not have to pay for its return and insurance to insure its safety. It's very expensive to purchase insurance for the return of this broken watch.

  

  Business Response

  Date: 12/20/2023

  We sent the customer a label to have the watch returned to us, as of today it has not been returned to us.  If the watch is Brand new and it's indeed NOT working we will NOT charge a restocking 

  Customer Answer

  Date: 12/29/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   Their statement is not true I returned the watch , I paid to have it insured and returned . I also left all tags on the watch and it was never worn and returned exactly as I received it . Now it's been a week since the Watch was returned and they have not refunded any of the $1113.00 they have had  for 36 days when I ordered the watch. Even if they refund me back my money i am still out the ***** dollars I paid to return this broken watch.  I will never do business with this company again . They are fundamentaly dishonest . 

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *********************
  
  
  
  
   
  

  

  Business Response

  Date: 01/19/2024

  The watch was received on 12/27/23 and we issued a FULL refund that day 

  Customer Answer

  Date: 02/23/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved I received my monies back but I will never do business wirh them again it took 36 days for them to return my money they lied about when they received the watch back I already sent you proff of when it was delivered. The money was not returned for almost one month after I returned the watch , it wasn't until I threatened to sue **************************** ************** *** *** ******* 

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *********************
  
  
  
  
   
  

• Initial Complaint

  Date:09/27/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a Tissot on 9.4 which stated was in stock and for delivery in 2-4 business days. After the business struggled with my address, they sent the item until 9.7 via **** Package got no updates in the delivery process so had to come back to request the business to call *** to start an investigation. Investigation concluded last Friday **** in which the business has to communicate again with *** to share a reference in order to keep moving. No communication has been done by the business to me even when I'm following up. All responses are 3-4 or even 5 days after I request support from the business. I haven't received the item in time, so I'm requesting a refund since there's no interest on the business to expedite the delivery after almost 1 month.

  

  Business Response

  Date: 09/27/2023

  To whom it may concern,

  we apologize for the inconvenience, we followed up with *** and were told it was delievred see below, 

  "Hello ****
  
  We hope you are having a wonderful day.
  
  We were informed that this parcel ****************** was delivered. The investigation was closed. 
  
  Should you have any further questions or concerns, please feel free to reply to this email. 
  
  Best Regards,
  
  ****** **
  International Customer Associate 
  ************ 
  ******************      "

   

   

   

  Customer Answer

  Date: 09/27/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

  I have not received the package, the status of the investigation clearly states on **** "The investigation has been closed. We were unable to contact the receiver. " thus it has no "delivered" status - I'm attaching the evidence directly from *** tracking system. I called *** and they mentioned the sender (Watchmaxx) is missing to share a reference data to continue with the process. Since there is no interest on Watchmaxx to continue following up with *** and no direct communication with me since **** I need the refund.
  

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *************************** ** ***
  
  
  
   
  

  

  Business Response

  Date: 11/17/2023

  we will request the signiture from UPS.  

  Customer Answer

  Date: 12/28/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

  LOL and you still keep clinging to something that isn't true and reply after months. BEWARE!! NEVER BUY FROM THIS BUSINESS.
  
  

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *************************** ** ***