ComplaintsforDebt Direct Portfolio Management LLC

• Initial Complaint

  07/08/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  Was contacted (and family members contacted) by a Northwestern Mediation Services threatening legal action against me. I contacted them and they had info regarding a loan that I still had payments outstanding on, which had been sold to Debt Direct Portfolio Management. I have been trying to reach someone at the original loan company for several weeks to find out who was now servicing my loan, and set up payments, but they only told me that the account was no longer with them. I finally had someone at the original loan provider (LoanMe), confirm that Debt Direct Portfolio Management bought my loan. I called them to resolve this issue and cannot get a hold of anyone. Only a voicemail to leave my contact info. Trying to resolve this matter with no luck. More than happy to resolve this in a civil matter, but not with threatening and harrassing calls to family members.

  Business response

  07/09/2024

  We have located your account with the information provided to the BBB to make your statement. First, I would like to apologize for the experience you have endured, we will be opening an investigation with the agency in order to investigate your statements and apply corrective action where needed. In the meantime, your account will be closed, and you should not receive any communications in relation to the debt. Please be aware that the account will not be closed permanently, only temporarily while the investigation is open. In terms of Debt Direct Portfolio Management's internal customer support, I see that three calls have been received from the number on your account on 7/8/2024 ranging from 2:25pm to 2:48pm (EST), however, no voicemails were left requesting a call back. Unfortunately, we must receive a voicemail requesting a call back or consent, in order to be able to contact the consumers. In addition, we ask to please allow up to 48 business hours for someone to reach back out as mentioned in the company's voicemail message. If there are any questions or would like an update on the investigation for the agency, you can contact us at ###-###-#### between 9am and 5pm EST, in the event of no answer, please leave a voicemail so that we are aware that you would like a call back. 

  Customer response

  07/09/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I will be contacting the business directly to resolve this matter.
  
  Regards,
  
  ******* *******
  
  
  
  
  

• Initial Complaint

  06/05/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I received numerous calls from someone calling themselves “location specialist Jackson” for filing a claim from Debt Direct saying he’s going to be showing up to my home or work. They have called my family and left personal info in the voicemails, which is illegal and extremely unethical & unprofessional. I was being threatened & spoken to rudely & informed me there would be legal action taken against me involving court filings. Incredibly traumatic experience. This is not a way things should be handled in any capacity.

  Business response

  06/05/2024

  We have located your account using the information that was provided for your BBB Statement. First, I would like to apologize for what you have experienced and inform you that Debt Direct Portfolio Management does not file any claims, we do not have a "Location specialist" nor do we contact consumers. We also do not take any legal action against any of the consumers in our system. Debt Direct Portfolio Management has strict policies in place against that kind of behavior. Therefore, we have closed your account and opened up an investigation. Your account is "closed" as in you should not be receiving any contact in regards to the debt, but please be aware that the debt will still be outstanding. If you have any questions or would like an update, you can contact us directly at ###-###-#### Monday through Friday between 9am and 5pm (EST). 

  Customer response

  06/07/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  **** ******
  
  
  
  
  

• Initial Complaint

  05/12/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I got a call on 5/8/24 from a Lori w***** from an unknown number. She left me a VM with personal information of where I lived stating someone would come out to identify me and if I didn’t know what was going on to call her. I called the number she left me on the voicemail and asked for my social to verify she then proceeded to say I was getting sued for fraud on a loan for ***** ******. I was so confused and caught off guard started to panic mind you I have heart problems. She gave me several options and I gave her my debit card number and agreed to pay $250 a month. She sent me an email that seemed odd and there was another name on the email which was ****** consulting. Later on I went through my email and saw that my loan was sold to Debt direct management LLC and if I had any questions to contact them. I did then they proceeded to tell me that it was sold to United something and then they transferred me back over to the same lady who left me a VM. The ****** consulting doesn’t even have an address when you google it. I gave my debit card information and now feel like I’m getting scammed. I don’t know what to do.

  Business response

  05/13/2024

  We have located your account with the information provided to the BBB in order to file your statement. I would like to clarify that Debt Direct Portfolio Management does not sell accounts to any third parties and we are currently the owners of your account. However, Debt Direct Portfolio Management contains a network of agencies that are onboarded and held to our company policies in order to have a relationship with us. Your account was placed with one of our agencies, not sold. As of this time, your account has been closed with the agency and we will be conducting an investigation following your claim on the voicemail you received and the discussion you referenced with the representative. While the investigation if pending, you should not be receiving any calls from anyone as the account will be closed. If you have any questions or need an update on the account you can always contact our office at ###-###-#### Monday through Friday between 9am and 5pm EST. 

  Customer response

  05/14/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ******* ******
  
  
  
  

• Initial Complaint

  04/25/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  The company called my birth mother who I have not spoken to in over 6 years, making her think that I had gotten into trouble. Then proceeded to call my ex-stepfather and ex-grandfather to tell him that I used his name in reference to the loan. All of this over an $800 loan. The person who called all of them, Ryan, then proceeded to threaten me with suing and scare tactics. When I tried to negotiate a payment plan he continued to talk over me and told me I should borrow money from family to cover the loan. Incredibly unprofessional and predatory behavior, as I was trying to come to a resolution. I have all the voicemails saved, where he clearly tries to imply to these people who are not even in my life, that I am in trouble or used their name on credit.

  Business response

  04/25/2024

  Good afternoon, we have located your account with the information provided to the BBB for your statement. Debt Direct Portfolio Management is not a collection agency and therefore no outbound calls are made to consumers who contain accounts in our office. This signifies that the communication you have received is not coming from our office. It is unclear as to who you spoke with as there was no mention of a company name in your statement and there is also no individual named Ryan in our office. However, as per the desired resolution section, we have closed your account and have launched an investigation to look further into your claims. Please be aware that your account is closed and will not be reopened unless contacted by you with the desire to set up payments. Therefore, you should not be receiving any communications in relation to the debt from anyone at all. For any updates or if you have any questions, please feel free to contact us at ###-###-#### Monday through Friday between 9am and 5pm EST. 

  Customer response

  04/25/2024

  Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution (of closing my account) is satisfactory to me.  Regards, ****** ************

• Initial Complaint

  04/05/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  Cease and Desist Demand and Inquiry Regarding Debt Representation Dear Sir/Madam, I trust this communication finds you well. I write to address a matter of pressing concern regarding the activities of the office of **** *****, particularly in relation to their attempts to contact me regarding a debt matter. On 4/2/2024, I received a call from the number ###-###-####, originating from Utah, purporting to represent the interests of **** *****. Upon investigation, it has come to my attention that the debt in question was purportedly transferred from ***** ***** ***** to Debt Direct Management. It is my understanding that Debt Direct Management may have engaged **** ***** for collection purposes. I am deeply troubled by the conduct of the representative from **** *****, who persistently contacted my place of employment despite my explicit instruction to desist from such communication, a request that carries legal weight under the Fair Debt Collection Practices Act (FDCPA). Furthermore, I have documented evidence in the form of harassing messages, complete with timestamps, as well as correspondence between the representative and my employer subsequent to my directive to cease contact. I demand immediate cessation of any further communication from **** ***** or any affiliated parties regarding this matter. Failure to comply with this demand will leave me no choice but to seek legal recourse to protect my rights under the FDCPA. Additionally, I seek clarification on the relationship between Debt Direct Management and **** *****, particularly regarding their representation of my debt. Confirmation of their involvement in this capacity would be greatly appreciated. Your prompt attention to this matter is imperative. I kindly request a timely response to confirm the status of the representation of my debt and acknowledgment of the cessation of further communication from **** ***** or its agents. Thank you for your cooperation in resolving *****

  Business response

  04/09/2024

  Good afternoon, we have located your account with the information you have provided to the BBB for your statement. First, I would like to apologize for what you have experienced, and we would like to inform you that we have closed your account and will be opening an investigation with the agency in order to examine the activity on your account. Debt Direct Portfolio Management does not tolerate that kind of behavior and we have strict policies in place that are to be followed by all of our onboarded agencies. In the meantime your account is closed and you should not be receiving any calls in regard to the account while the investigation is pending. If you would like an update on the investigation please feel free to contact our office at ###-###-#### Monday through Friday (9am to 5pm EST). 

  Customer response

  04/10/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***** ******
  
  
  
  
  

• Initial Complaint

  10/17/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I received a call from ******* Portfolio Management back on 3/2023 and they informed me that they are now in charge of my loan with ***** ***** *****. It was to collect the debt that I owed. Very aggressive and stated I need to make a payment right away. I wanted to set up a payment plan but I needed to decide what I could afford. I had every intention on paying it back times are hard right now.Currently paying 59.95. They’ve called me several time have called me family multiple times and even my work place. I did talk to plan green loans and they did inform me they did sell my loan to another company. I wanted to confirm that this ******* portfolio is really legit before I start giving even more money that I don’t have. As they threatened to sue me and stated that someone was coming to my home (had my personal address and information). I informed them I did not receive anything in the mail or email but they kept saying they sent it to my email but I did not and even checked my spam box. As they were being rude and inconsiderate, I started to panic and had to sign a form for them to authorize them to start making payments I owe on the debt. I had to make my first payment for $59.99 and then every 2 weeks they will charge me $259. Something seemed very off and I contacted ***** ***** *****. They informed me that Debt Direct Management is now in charge of collect payment on my debt and to contact Debt Direct Management. I emailed Debt Direct as I wanted to confirm if Debt Direct is associated with ******* Portfolio Management but not have heard a response. I don’t like being threatened and it seems like a scam and want to prevent them for going any further on collecting money from me. I’m already struggling so hard financially and this is the last thing I need to do but I haven't received anything in the mail nor my email. Isn’t that standard practice?

  Business response

  10/18/2023

  Good morning. We have reviewed your statement and located your account with the information provided to the BBB. Debt Direct Portfolio Management is a Debt buyer and not a collection agency, therefore no outbound calls are ever made from our office and no payments are arranged and/or collected. Currently, we do not have a company by the name of ******* in our network. Your account has been assigned to ****** ********* ********** and they can be contacted at ###-###-####. You can contact ****** ********* ********** to receive help on anything pertaining to your account, such as any activity taking place, including settlement arrangements or payment information. Due to Debt Direct Portfolio Management not being a collection agency, we do not have access to any payment arrangements you may have partaken in. 

• Initial Complaint

  07/19/2023

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I received a loan from ***** ***** ****** and had every intention of paying them back. Due to loss of income, I was not able to right away. Last week my family and friends are now being harassed by portfolio management, and I have been threated for them to "find me at my employment" or that they are going to sue me. These people are extremely rude and continue to harass multiple people who have asked them to quit calling

  Business response

  07/20/2023

  Good morning, we would like to apologize for the inconvenience you have experienced. There seems to be some confusion, Debt Direct Portfolio Management is not a collection agency and therefore we do not make any outbound calls to consumers. Any calls you are receiving are not from our office. We have located your account with the information from the BBB Complaint and will be investigating all activity that has taken place as we take all consumer allegations very seriously. During the investigation you should not be receiving any calls as the account would be closed. If you would like an update or have any questions, you can always contact our office at ************ between 9am and 5pm EST, Monday to Friday. 

  Customer response

  07/21/2023

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.   Regards,  ****** ******

• Initial Complaint

  06/16/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I was contacted by someone from "** **********". I believe they were trying to use scare tactics to get me to pay something, but eventually said they hoped the best and hung up. They said it was from ****** **** Loans. I called them and they said to contact DebtDirect Portfolio Management. I called them with the number given to me and they said to contact *** Accounts and gave me a phone number. I have called that number twice and no one has answered, it goes to voicemail. I am not able to find anything about ** ********** or *** Accounts. ** ********** threatened that a location specialist would be showing up to serve me paperwork. I am very confused by all of this to be honest and would like some kind of answer.

  Business response

  06/20/2023

  Good morning, Debt Direct Portfolio Management does not work with or knows anyone by the name of ** **********. You were provided with the number for *** Accounts Recovery by our representative as they were the assigned agency to help you. I am not sure if they were having phone issues at the time of your call or if your call was made while they were closed and maybe that is what caused some of the confusion. If you are receiving calls from this ** **********, it could be in relation to something else, especially since Debt Direct Portfolio Management is not involved in anything that would require a consumer to be served for anything. 

• Initial Complaint

  05/30/2023

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I received a email from a company named ***** ******** ****** about an account from ***** ***** loans . I contacted ***** ***** and was told that debt direct management was in control of my accounts . I have major health issues and currently struggling financially trying to pay bills now . They have also contacted family and friends threatening to come to my home or job and sue me . It is strange due to the fact my phone number is the only number listed , not sure how they are calling family and friends when their numbers are not listed anywhere.

  Business response

  05/31/2023

  Good morning, As our representative mentioned in the response to your original email, received while our office was closed, to Debt Direct Portfolio Management, ***** ******** ****** would be the one in charge of assisting you with the account as Debt Direct Portfolio Management is not a collection agency. I can assure you that no one would be going to your home or suing you over your account as we have strict policies in place to monitor agency activity and behaviors such as the ones you have claimed to experience. We have initiated an investigation with the agency to look into the activity on your account from their end. In the meantime, you may disregard the email response you have received from our representative as your account has been requested to be closed during the investigation. If you have any questions please make sure to contact our office at ###-###-####, our operating hours are between 9am to 5pm EST Monday through Friday. Please allow up to 24 hours for a response. 

  Customer response

  05/31/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  ******* *******
  
  
  
  
  

• Initial Complaint

  05/25/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  It shows **** ***** loan I have paid on it and they are saying it's through Debt Direct Portfolio Management LLC and they are calling family memeber they are being extremely harassing. Please advise if this is theough debt direct

  Business response

  05/26/2023

  Good morning, Debt Direct Portfolio Management does not make any outbound calls at all to any of our consumers. We also do not know of a company by the name of *** Management. The issuer (**********) was correct in forwarding you over to us since they sent us your account, however, any calls you are receiving are not coming from our office. If you have any further questions, please contact us at our office at ###-###-#### Monday through Friday between 9am and 5pm EST. Thank you.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩