ComplaintsforStrategic Consulting
Debt Relief Services
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Complaint Details
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Initial Complaint
05/08/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I received a flyer in the mail for a low interest rate loan. Upon contacting Strategic Consulting, I was told that debt consolidation was my only option. I entered into an agreement with Strategic/Levelone Law/ Global Holdings in June 2023. Since then I have paid $12,117.82. No debts have been resolved. If fact, upon getting access to a statement for the first time today, 5/8/2024, it shows I only have 5175.31 in my account. The rest of the money they paid themselves for fees, without resolving any issues, and in fact, only made things worse. I am now requesting a return of all fees, but I have not received any contact from this company in months. Any request to speak to them or call them goes unanswered. Every call states the office is closed. I was shocked to see that the amount of money they took in fees could have been used to resolve multiple payoffs to credit cards, but instead I am in litigation with no response from the company. Instead, my credit has just gone down to the bottom with no response or plan from the companies. I would like a refund of all money paid, including fees, as well as the money still sitting in my account. I could resolve these issues on my own. I have attached all documents showing the fraud.Initial Complaint
03/31/2024
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
In December 2023, I enrolled in Strategic Consulting's debt management program to tackle $55,570 in credit card debt. They assured me of a manageable plan with fixed payments and halted interest rates. After initial contact, both Strategic Consulting and the assigned attorney from ***** *** *** (***** *******) went silent in January 2024. Despite four monthly payments of $809.25 totaling $3,237, there was no progress on debt reduction. By March 2024, communication attempts with both companies proved fruitless. I subsequently stopped payments and contacted my creditors directly to address the outstanding debt. Unfortunately, I'm out $3,237 with the original debt still accruing interest. My contract details with the Payment Intermediary (*****) is : Account Number: ****************, monthly payments as above.Initial Complaint
03/22/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I utilized the services of Strategic Counceling for a few months and I was told I could cancel at any time. I have emailed them and asked to cancel with no response and the multiple phone numbers I have for them have gone straight to “user busy” for the last week.Initial Complaint
02/28/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Strategic solutions in New York City 115 Amherst ain’t. Park New York,, NY 14221 Phone number ###-###-####. His name is Tim C******. They sign you up and get all your information they sell it to another company. He has a fake ID counseling number and is not legitimate. You call him to ask him questions or to cancel the contract they do not answer the phone they no longer pick up you called during the day with the direct number and they don’t pick up they’re stealing peoples money and getting them to consolidate their credit cards And ask you to take them out of money out of your checking account monthlyInitial Complaint
02/27/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
We signed up for debt relief, went through the qualifying process and then was told communication would happen. Then it just stopped. Tried to call the number that was provided and it wouldn’t even ring. Sent numerous emails and nothing. Reached out to the attorney by phone and email. Phone was never answered and after 3 emails, he wrote back “I’ll look into this” and never heard anything again. We tried to call the business and it answers but once you go through the prompts it just hangs up.Initial Complaint
02/14/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
We made first contact on Jan 11th of 2024 and started a contract for debt relief to begin on 2/7. All of our information was given and a law firm, Brandon E****, contacted us to confirm the contract. Since then, no one will answer any phone calls or emails. The number on their web page disconnects. I have contacted the law firm but waiting to hear back from them. I am concerned because this is a debt consolidation company and they informed me that they would consolidate the debt so do not pay in the traditional way any longer. Now balances are soaring and I cannot afford to bring the rates back down.Initial Complaint
02/07/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
I have been trying to get in touch with this company and every number is either disconnected and I can't get in touch with anyone at all. No one is able to give me any information, so I decided not to move forward with their services and have emailed them stating that my decision was final. I wish to not be contacted anymore. I am respectfully requesting that all of my personal data and information be permanently deleted from their database and not be shared with anyone. I do not wish to be contacted via email, phone and/or physical mail.Initial Complaint
02/07/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
on October 10 2023 i was enrolled into a debt consolidation program through Strategic Consulting and are under current investigation through the New York attorney generals office. I have not been able to get ahold of them since October 2023. here was the contact name i was provided Financial Consultant J******@strategicconsulting.com 646-793-3981Initial Complaint
02/05/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
I responded to a Golden Eagle Lending pre approved Debt consolidation mailer and referenced to Strategic Consultant. I filled out all necessary forms only to find delays with internet issues that happened to start immediately and me not being sure of consolidation completion. I decided not to move forward and cancel this program. I have called my Sandstone rep stating that my decision was final and my Strategic rep's phone is not working. I do not wish to be contacted anymore. I am respectfully requesting that all of my personal data and information be permanently deleted from their database and not be shared with anyone. I do not wish to be contacted via email, phone and/or physical mail.Initial Complaint
02/01/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
In November I received a mailing that was advertising a debt consolidation loan. When I called, the lady whose name is said to be Richelle Ann L******* was very nice. After showing me a power point presentation on how much I could save with one low monthly payment, I realized this was a debt consolidation program, not a loan. I said no thankyou and hung up. They text for days on end and called me, I said stop. Fast forward to January 10, 2024, I decided to move forth. Super easy to get in touch with once I stated o changed my mind. I signed a contract through DocuSign, giving my account routing info, social security number s d all person info. A good faith payment of $50 was going to be taken out and then another at the end of the month for $250. This $300 world be my new monthly payment. I guess I'm happy to say that no money has been taken out. But now I'm afraid to put any money on my account. Creditors are still calling me and I can't get a hold of Richelle. I have called, text over and over. Please cancel my contract as you are not a real company. I would like all personal info removed from your data base! You don't help people you name things worse!!
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Customer Complaints Summary
146 total complaints in the last 3 years.
88 complaints closed in the last 12 months.