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Find a Location

New Wave Energy LLC has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • New Wave Energy LLC

      410 Main St Buffalo, NY 14202-3735

      BBB Accredited Business
    • New Wave Energy LLC

      410 Main St Ste 3 Buffalo, NY 14202-3735

      BBB Accredited Business

    Business ProfileforNew Wave Energy LLC

    Energy Service Company
    Multi Location Business
    BBB accredited business

    At-a-glance

    Customer Reviews

    1.73/5stars

    Average of 22 Customer Reviews

    Customer Complaints

    58 complaints closed in last 3 years

    2 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 12/1/2023

    Years in Business: 14

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Overview

    Utility company

    Business Details

    This is a multi-location business.

    Find a Location

    New Wave Energy LLC has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • New Wave Energy LLC

        410 Main St Buffalo, NY 14202-3735

        BBB Accredited Business
      • New Wave Energy LLC

        410 Main St Ste 3 Buffalo, NY 14202-3735

        BBB Accredited Business
      Location of This Business
      410 Main St, Buffalo, NY 14202-3735
      BBB File Opened:
      8/16/2014
      Years in Business:
      14
      Business Started:
      11/28/2009
      Business Incorporated:
      1/13/2023
      Accredited Since:
      12/1/2023
      Type of Entity:
      Limited Liability Company (LLC)
      Alternate Business Name
      • New Wave Energy Corporation
      Hours of Operation

      Primary

      M:
      9:00 AM - 5:00 PM
      T:
      9:00 AM - 5:00 PM
      W:
      9:00 AM - 5:00 PM
      Th:
      9:00 AM - 5:00 PM
      F:
      9:00 AM - 5:00 PM
      Sa:
      Closed
      Su:
      Closed
      Business Management
      • Mr. James Schuster, Director of Operations
      • Mr. Brett Ziegler, Customer Support Manager
      • Mr. Nick Jerge, Executive Vice President
      Contact Information

      Principal

      • Mr. James Schuster, Director of Operations
      • Mr. Nick Jerge, Executive Vice President

      Customer Contact

      • Mr. Brett Ziegler, Customer Support Manager
      Additional Contact Information

      Fax Numbers

      • (866) 316-9366
        Primary Fax

      Email Addresses

      Customer Complaints

      58 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      01/26/2023

      Complaint Type:
      Billing Issues
      Status:
      Answered
      My company, *********** ***** ******* LLC switched three accounts from New Wave to ******** back in October of 2022. Since then New Wave has "hijacked" my account thru *** and made themselves my supplier...twice! After numerous calls to *** and Marathon, it is still not corrected. I don't understand how *** can allow this to happen with no regulation. New Wave rates have been obscene! I did have one month with ******** (rates much better) but then New Wave hijacked the account again. I feel as a small business owner there should be some regulation that will not allow this to happen to consumers.
      Read More

      Customer Reviews

      22 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Br S

      1 star

      07/09/2024

      Biggest *** energy supplier I've ever dealt with. Jacked up my electric rate without any notice. Then falsified their documents with **** after I reported them for failing to notify me of the renewal. My June bill was $391.73 and then July was $512.42. 3/4 of those bills are New Wave Energy LLC. They're charging a variable rate higher than every other electric supplier. I've never paid a $400 energy bill, but a $500 one? ***! The KWh rate went from to $0.047, to $0.11071, to finally $0.1599 for TWO BILL CYCLES! There's absolutely no way it's okay to charge customers a $0.1599 rate, but New Wave Energy LLC will scam their way into your bill. If you can avoid it - Do Not Apply to New Wave Energy! They're running a shady business and take advantage of the customer. Call center number is always down and they fail to notify their customers of any changes.

      Local BBB

      BBB of Upstate New York

      BBB Reports On

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