ComplaintsforGreat Lakes Processing Services, LLC
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Complaint Details
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Initial Complaint
08/15/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I was getting harassing phone calls and threats of coming to my home and my job. Calling relatives and harassing them. I agreed to a payment but never got anything in writing and random charges from my account.Business response
08/16/2024
Hello *********
Upon reviewing your account, it looks like the payment plan was set up on 7/31 with payments continuing bi-weekly. Attached is the signed agreement, which would have been sent at the time the arrangement was set up. Please let us know if you have any other questions. We can be reached at ************. Thank you!
Initial Complaint
08/03/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I keep seeing a charge from this company in my checking account for $100. I want to know what it is for and for who. This has been going on for over a year. I don't remember authorizing anyone to be taking $100 from me.Business response
08/05/2024
Hi *****, its looking like you set up payments with a collection agency to make payments on your ***** ***** defaulted installment loan. You initially had a balance of $1,403.82. Your final payment is set for 3/14/2025. You can contact them directly to discuss or make any changes. ******'s number is ###-###-####.Initial Complaint
07/19/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
Amounts being took out. Do not know what for and who forBusiness response
07/19/2024
Hello, ****** it looks like you are making payments back on a defaulted loan from ********** you agreed to pay back through ****** ********** *****. Payments started 6/5/2024, biweekly. If you have any questions, please contact their office directly at ###-###-####.Initial Complaint
06/28/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
This morning I received a call from an unknown number saying they were calling to serve me legal documents through a process server. They called during the time of the death of my sister and me dealing with a lot of duress. I am not sure even what this debt is for. I am currently not working because I was taking care of my sister. I don’t recall setting up a payment agreement and today I see a $209.50 charge attempt on my card. I am struggling to regain my footing and don’t know again what this debt is for. I spoke with a process server, then they gave me a phone number to call and said to call the firm and see if we can work something out before they have to serve me. I called the number and got bullied into setting up a payment plan with Great Lakes by threat of court as I am trying to get my life back in order. After looking into it I am very worried I was lied to and tricked into setting up a payment plan I cannot afford to keep up with. The lady was very rude and threatening the entire conversation and kept asking for personal information over the phone. I do not want to be contacted by anyone from this company ever again. If the original lender has not even bothered to reach out to me why are they hiring this unproffessional group of scam artists to harrass people? This is acceptable to prey on people. Please provide me with the original debt.Business response
07/18/2024
Hello *******,
Attached are the requested documents pertaining to the debt. Great Lakes is just the payment processor - we did not set the payment plan up with you. ****** ********** is the office that is currently handling the file. They can we be reached at ###-###-####. If you have any further questions, please let us know. Thanks!
Initial Complaint
06/27/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
A company named Great Lakes Processing called me back in November 2023 and said I owed to a certain company, which I can't remember the name, so I set up a payment plan and they started withdrawing $152.28 from my checking account on November 20, 2023. Today I wanted to look up their number to ask how much I still owe and when I searched Great Lake Processing, I read that it was a scam. I've been paying $152.28 for 8 months totaling $1,218.24.Business response
07/01/2024
Hello *****, Great Lakes Processing does not make outbound calls, therefore we would not be the one's who would have contacted you. We are a payment processor. Looking into your concern, it does appear we process payments for a collection account in your name. Attached is the arrangement that was on file. Please let us know if you have any other conerns. Thank you.Business response
07/01/2024
Attached is a copy of the arrangement.Initial Complaint
03/16/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I was contacted by someone name Lisa kept calling when I did not answer she left a message on my vm and then contact my husband on his job and called my parents she was threatening to sue me and come to my house. When I listen to the vm I called her back and told her she could come to my job if she had paper work . So not wanting to be sued or be in court she gave me a number to the suppose to be legal department to set up arrangements to stop the legal process so I set up the arrangements for every two weeks for 150.00 so on the 11th when they tried to draw it the deposit was not there then they constantly started calling so I paid the first payment on 3/11/2024.Business response
03/18/2024
Hello,A refund has been issued for the payment in the amount of $150.00. Attached is a copy of the refund details.Initial Complaint
12/18/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
I had a collector (pmt processed by great lakes processing center) aggressively calling me & all of my family demanding I pull full amount of aost $3000 or would file liens on all of my properties. Claim balance from over 10 yrs ago to **** ******* but could not givexme proof until i went to court. I paid 150 & 100 & schedule pmt for 12/20 but I fear its a scam. Im scared. Dont want court action. Help asap.Business response
12/18/2023
Hi ****, I have removed this payment scheduled for 12/20/23. I have refunded the payments of $100 and $150. Great Lakes is not a collection agency and we do not make outbound calls. The agency you were working with, their phone number is ************. I advise you reach out to their manager at ext *** and discuss your concerns for this and how the account was handled. I have attached the receipts of the voided payments as well. Please allow 3-5 business days for the payments to be returned to your bank. If you have any furter questions please feel free to reach out to us directly at ************, thank you.Initial Complaint
12/06/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
I was left a voice message by a girl named Lisa last week threatening that someone would come to my house if they didn’t hear from me by the end of day. I’m unaware of this creditor/collection agency but was advised that my collection was purchased when I called. The girl gave me my social security number and address when I asked who was calling, which was alarming. I explained that I lost my job recently and couldn’t afford to pay the amounts requested. She said that it didnt matter, I would still need to pay before they take legal action.Business response
12/07/2023
Hi **** I'm sorry to hear about your experience with the agency that contacted you. Great Lakes doesn't make outbound calls as we're a merchant and just process payments. You were contacted by a third-party agency "Parkside Portfolio." Great Lakes doesn't have an employee Lisa. If you'd like to reach out to that agency directly you can ask to speak to a manager at ************ but again, I apologize on behalf of their agency as we do work with them and process their payments. If there is anything I can do here please contact me directly and I'd be more than happy to help, *************Customer response
12/11/2023
I was charged by Great Lakes processing for $109 (see attached)Business response
12/12/2023
Hi ****Great Lakes is a merchant and just processes payments. We do work with the agency that you set the payments up with, but again we only process what's submitted to us. If there is anything I can do here please contact me directly and I'd be more than happy to help, *************
Initial Complaint
12/01/2023
- Complaint Type:
- Billing Issues
- Status:
- Resolved
I had a loan that I intended to pay and I fell behind on it. I received a very threatening call from a parkside management stating someone was coming to serve me papers and to have my id and my last four of my ssn which scared me so I called the number and set up a payment plan they didn’t give me a very budge friendly plan I got papers in my email which don’t provide me a website or anything so I can make payments online which is weird to me and I feel like I’m being scammed I called again to try to lower the payment to telling me I cannot please adviseBusiness response
12/04/2023
*****, I do apologize for the previous phone conversations. Please contact the office directly at ###-###-#### and I would be happy to assist you in setting up a more affordable arrangement. Thank you. -AshleyCustomer response
12/04/2023
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Regards, ***** *********Initial Complaint
07/06/2023
- Complaint Type:
- Billing Issues
- Status:
- Resolved
This morning I received a call from an unknown number saying they were calling to serve me legal documents and have been conducting surveillance on my house, I asked them to meet me at my job, then they gave me a phone number to call and said to call the firm and see if we can work something out before they have to serve me. I called the number and got bullied into setting up a payment plan with Great Lakes by threat of surveilling my home and job to serve me court papers. After looking into it I am very worried I was lied to and tricked into setting up a payment plan I cannot afford to keep up with. The lady was very rude and threatening the entire conversation and kept asking for personal information over the phone. I do not want to be contacted by anyone from this company ever again. If the original lender has not even bothered to reach out to me why are they hiring this unproffessional group of scam artists to harrass people?Business response
08/02/2023
Response taken by phone: We placed the debt in cease and desist when we spoke to her on 7/7/2023.Customer response
08/02/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
******* ***********
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Customer Complaints Summary
46 total complaints in the last 3 years.
12 complaints closed in the last 12 months.