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Find a Location

518 Concrete has 1 locations, listed below.

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    Business Profilefor518 Concrete

    Concrete Contractors

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    3 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    Residential Concrete Services

    Walkways

    Foundations

    Decorative & Stamped Concrete

    Stone & Cultured Stone

    Business Details

    Location of This Business
    67 Orchard St, Canajoharie, NY 13317-1437
    BBB File Opened:
    12/27/2021
    Years in Business:
    3
    Business Started:
    4/1/2021
    Type of Entity:
    Sole Proprietorship
    Business Management
    • Ms. Cindy Brown, Administrator
    Contact Information

    Principal

    • Ms. Cindy Brown, Administrator

    Customer Contact

    • Ms. Cindy Brown, Administrator
    Additional Contact Information

    Email Addresses

    Customer Complaints

    3 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    07/09/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Unanswered
    • Patio and walkway are not finished. • Front walkway has a huge crack. He said he would fix it.  • After the concrete was cured, 28 days, he cut relief lines and got concrete dust EVERYWHERE. I had to pay someone to come clean up the concrete dust that was left EVERYWHERE.  • Left a huge mess of my property and yard. Concrete all over my white vinyl fencing. Rocks/Concrete all over my yard. Slump pile concrete all over yard. Told me he would come rake out, backfill and seed the yard, He did not. Spit chewing tobacco all over my property when working.  • Used my personal garbage can and poured waste concrete in it, along with other items. Left the garbage can for us to not only dispose of which was very heavy, but also had to be replaced because it was not able to be used again after there was dried concrete in it.  • Stamped concrete has uneven color or sealant that has bubbled up and again, looks messy and unfinished, or thought through.  • Did not finish the job. Said he would be back, and never showed up, stopped communicating.  • Is not fine tuned with small details of the work, and applied very messy, wrong colored caulk up against stone, didn't glue down or secure block caps and overall many flaws in the stamped concrete.  • Became extremely flakey not showing up when he said he would and stopped communicating. • Mismeasured the circle step onto the patio, too small for space, again no communication.  • We paid extra money for extra block due to changes, he did not use all the block and took the block. I asked him not to take the block, and that I would use it for my garden, and he still took the block that I paid extra  for.  • Communication turned very different from initial greetings. He apologized for the way he acted and blamed stress of the job.  • When I mentioned he had a contract to uphold he said "Do you think I care about a contract?" Overall I would NOT recommend 518 Concrete due to the overall Blocked my number and won’t respond

    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

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    Most Recent Customer Review

    Rosie O

    1 star

    07/09/2023

    518 Concrete was a disappointment. I hired them for a concrete job and the owner Chad was absolutely awful to work with and deal with. I should have known better than to give money upfront for a job that he would not come back to complete. He poured the concrete and the walkway was not compacted enough so it cracked within the first week. He promised to come back and fix it and he blocked me. I am now in a situation where I have to have someone else come fix it because it is so bad. It looks absolutely awful. Do not hire this company.

    Local BBB

    BBB of Upstate New York

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