Customer ReviewsforColeman Furniture

This company is absolutely not reputable. First, they asked for a copy of my ID card when I tried to purchase online, which felt intrusive to me and excessive to confirm a purchase. Then, once I'd successfully ordered the furniture, I fairly quickly received a shipping confirmation with about a 2-week delivery timeframe. Having heard nothing after 2 weeks, I reached out to Coleman and was informed that they were not able to track it for me and would attempt to reach out to the manufacturer (?). I then stated that I would like to cancel the order and was informed of a restocking fee, which I accepted. The individual told me that he would do so and send a confirmation of cancellation in ***** hours. After 48 hours with no further communication, I reached out again in hopes of a resolution but got a different answer - the second ****** I spoke to told me that they were "calculating" the restock fee, which I'd already been specifically informed of, and that it could take 2-7 business days to receive a cancellation. 30 seconds later, he corrected himself and said 3-7 business days - indicating a lack of any policy or standards for cancellations. A manager finally emailed me and offered a paltry $50 discount on my $2700 furniture set if I didn't cancel - indicating that my original cancellation request had never been honored. When I insisted on cancelling, I finally received a cancellation receipt within a few hours. Overall, the lackluster customer service, lack of communication, and refusal to accept my cancellation - and a not-insubstantial restocking fee - has left a bad taste in my mouth and I cannot recommend buying from Coleman.

Dear ****** Thank you for sharing your feedback. We apologize that your experience with us was less than satisfactory and we regret the inconvenience this has caused.Regarding the request for a copy of your ID card, this was initiated by our fraud detection team as an additional step to ensure that your order was legitimate and to protect our customers from unauthorized transactions. We understand that this may have felt intrusive, and we apologize for any discomfort it caused.We are also sorry for the communication issues and delays you experienced during the order and cancellation process. This is not the level of service we strive to provide, and we will be reviewing this internally to make necessary improvements.Your feedback is valuable to us, and we are committed to using it to enhance our customer experience. If there is anything more we can do to address your concerns, please dont hesitate to reach out to us.

This company is not reputable. I ordered some furniture from them and for two weeks now I have been told that it has shipped and it has not. When you call them they tell you that Federal Express is not updating their tracking. Federal Express tells me that Coleman furniture is not being truthful. I will not ever order from them again. My products have not shipped but if I cancel I have to pay shipping fees and a restock. I think this is a scam to make money

Hello ******* We're sorry to hear about the issues youve experienced with your order and we'd like to assure you that we take your concerns seriously. As requested, we have issued a full refund for your order, and you should see the amount reflected shortly. We understand how frustrating this situation must have been and sincerely apologize for the inconvenience.If you have any further questions or need additional assistance, please dont hesitate to reach out.The Coleman Furniture team

One of my clients highly recommended Coleman. I was very nervous to buy a couch online, but when I saw they carried a lot of common brands I figured Id give it a try. She told me about their free delivery, and that it could be returned if we didnt like it. We purchased it at the end of 2020 and it didnt get delivered til almost a year later. I understand it was Covid and things were different l, but besides your regular automated emails I didnt receive any kind of update on when Id be getting my couch. Again, everything was weird then so I delt with it. Fast forward about 3 years since delivery and my husband goes to put the power recliner down. We hear a very loud bang and the back of it drops. He flipped it over to look and we can seee the whole motor is off and a metal piece is bent. I messaged Coleman and they said sorry your manufacturer warranty from ****** is done. Call a local furniture repair person. She said she could help and find me one and send a number of one in **************** in ********. I asked her if they had any warrenty and she said yes, but you didnt purchase it. I go to look through purchasing something to see where I missed this and its a little thing that says add $99 warranty to your cart. Yes j understand I could of looked into the details of it then but it wasnt really advertised. I also didnt think a couch would break in 3 years after buying it and waiting a year for it and Id just be out luck. The customer service was so poor. A motor shouldnt break after 3 years (especially on the love seat we dont use often at all) and you just.l be out of luck. I bought a dishwasher 4 years ago from ****** and the motor went out and they came right out in fixed it. ****** learned I will NEVER buy from Coleman again. I will post this wherever I can to let people know because buying things online can be tricky so its good to know what youre getting into.

Hello ********, Thank you for taking the time to share your experience with us. We appreciate your feedback and understand your frustration regarding the delayed delivery and the issues with your power recliner, especially given the minimal usage. It's unfortunate that the issue arose after the manufacturer warranty period ended. We strive to offer additional warranty options, and we appreciate your feedback about making the warranty more prominently displayed during the purchasing process. We regret that our customer service did not explain that FSN, the network of furniture technicians, offers nationwide coverage and would be able to assist in your location too. We encourage you to give them a call so that the issue can be resolved. Please let us know if you have any further questions or concerns; our customer service team will be happy to assist you!