Complaints

This profile includes complaints for Fly With Class, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Fly With Class, Inc.

  124 Cedarhurst Avenue, Suite 5 Cedarhurst, NY 11516-2042

  
• 

  Fly With Class, Inc.

  43 West 33rd Street, Suite 202 New York, NY 10001-3025

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I would give it a zero if I could. They are the biggest scammers. I booked with the owner 4 business class tickets to ****** and ******. Then October 7th happened and we had to come back. He told me i had to buy new tickets to ***** to get out of ******. He promised me that he will give me points back through **************** for my old tickets. A year and a half has passed and still nothing. He is no where to be found. Does not return my calls or anything. He kept telling me the points should be back in your account. But no points or any compensation. FRAUD!!!!

  

  Business Response

  Date: 04/02/2025

  The issue with Ritas ticket was that she booked a ticket traveling to ****** during october 2023 with ****************. At the time, she had travel insurance, but as you are aware the war in ****** started October 7th. She was able to fly her outbound flight, but once the war started, **************** canceled her return flight. Her travel insurance did not cover the flights because they do not cover war situations. She had to book herself and travel home as soon as possible, and she booked herself back to ***********. We are now working with **************** to try and redeem some of the one way credits that **************** canceled. Whatever the airlines will credit, we will give ****. We will be in contact with her directly. Thank you 

  Customer Answer

  Date: 04/03/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved 

   

  The business is being dishonest. They have repeatedly promised to provide me with a credit through ****************, yet after a year and a half, I have received nothing. I believe they may have misused my credit for their own benefit. I had four business class tickets for this trip, which I lost, forcing me to repurchase four new tickets on a different airline and to a different destination just to get back home. I am very frustrated and disappointed!!! 
  
   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  **** **** ***********************************

• Initial Complaint

  Date:04/12/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased airline tickets through Fly With Class in March 2022 for a trip in June 2022. I arrived at the airport on the day of travel to learn that my flight was delayed and would cause me to miss the connecting flight and I was told there were no options to get me on a flight to my final destination for at least 24 hours. Given the travel climate at the time, I had no reason to believe I would have better luck the next day so I opted to cancel my trip. I've been trying, since June of last year to get a refund on my airline tickets. I've tried through my credit card company and the airlines. Everyone was giving me the runaround until I filed a complaint with DOT. I learned last week that the airline refunded my money to FWC. I have reached out to FWC directly but have yet to receive a response. I emailed the agent directly, multiple times, and to the business through the BBB website. The airline has indicated they will do nothing further to assist because - they say - they made the refund already. FWC has money that is owed to me and is actively ignoring me to avoid paying me what they owe me.

  Customer Answer

  Date: 05/25/2023

  Better Business Bureau:
  
  At this time, I have not been contacted by Fly With Class, Inc. regarding complaint ID ********.
  
  Sincerely,
  
  *********************
  

  

  Business Response

  Date: 10/20/2023

  As stated in this correspondence from the client, she specifically said that she canceled the flight because she couldn't make it. There's so much that we can do on the day of the flight because we are simply the flight agency. When you choose to cancel the flight it is completely out of our hands. The client stated that she received the funds back from the insurance but did not cover 100%. We have been waiting for her to provide the proof so that we can cover the difference to move forward with no success. It is out of our hands if you are choosing not to provide the requested documents.

  

  Business Response

  Date: 10/31/2023

  We are prepared to only pay the difference that the company did not cover. Your previous correspondence show the exact amounts. Please have them provide a letter saying that we are not in breach and we will cover only the difference. We have been saying this since the issue started.

  Customer Answer

  Date: 03/19/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

    Shortly after I was notified that the complaint was being closed I reached out to the company that provided the trip insurance policy to me to discuss the option that Fly With Class (FWC) was asking for - which was they wanted to be released from the portion of the contract that would require them (FWC) to pay back what the trip insurance company had previously paid me.  What I learned from that call is that I will be held responsible for the money they previously paid me, since the airline refunded the money.  I explained that I had not received the money that was refunded and was told that didn't matter and that I would have to pay them back the money.  As such, I will have effectively been paid no money from the insurance company.  FWC said they were willing to pay me the amount of money I was out, which now includes the full amount I paid for the ticket, and not just a portion.  I am still attempting to get the money that FWC was paid for my ticket and unless they change the game plan again, I have satisfied all their demands and provided everything they've asked for.  If, as they say, they truly want to make this right, they need to refund the full amount I paid them for my airline ticket.

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *********************
  
  
  
  
   
  

• Initial Complaint

  Date:09/21/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Fly with Class,Classless-Beware!I booked Flights them with the hope of having the dream vacation to tour *****. We booked 4 Round Trip First class tickets on **** for $14,000 to fly to *****. You also have to agree to forfeit the points awarded. The trip was to start in early May. Unfortunately, the Pandemic arrived. NO REFUNDS UNDER ANY CIRCUMSTANCE Please take this to heart when deciding to utilize this company. The initial response of two years took a long time to get an answered by ***. He apparently calls the shots and makes the decisions. *** had limited access but a 2 year window seemed like things would workout. Unfortunately, my preexisting medical situation with a deficient immune system and heart conditions. (I have had two open heart surgeries, developed AFIB during the pandemic and one mechanical valve. I provided all my medical information to *** trying to assure him I was being completely honest with him). In late 2020 throughout 2021, I started asking *** for a refund exception. He would not budge even given the once in a generation pandemic. He had no empathy just strict policy and said I had read and understood. As money got extremely tight due to a couple of surgeries in late 2021 and early 2022, I once again pleaded with ***. I beg for lesser amounts $10K then half $7,500. As my money situation worsened. It was clearly stated through no action, he did not care. Policy was Policy.Additional facts, 1. The people of ***** ravaged far worse than other countries were the best to refunds on non-refundable tickets to our tours,trains and hotels.2. In a text , *** admitted that he was able to take full advantage of the taxpayer paid generous forgivable loan programs offered. And, his people were able to file and receive monthly government check relief ., *** easily took/received our TAX PAYER DOLLARS My hope in writing this is first to Warn fellow Travelers and to :HAVE *** DO THE RIGHT THING AND GIVE ME AND ANYONE LIKE ME REFUNDS!!

  Customer Answer

  Date: 11/07/2022

  Better Business Bureau:
  
  At this time, I have not been contacted by Fly With Class, Inc. regarding complaint ID ********.
  
  
  I have received nothing from the company regarding my complaint  
  ******* *******
  

  

  Business Response

  Date: 05/22/2023

  ******* bought his tickets in 2020 and had to cancel due to his medical conditions.
  We advise clients to take out trip insurance. We are terribly sorry that he has a serious illness and he advised ** that he can no longer travel. ******* was advised that his ticket is non refundable and non transferable.
  He did try to Negotiate down his credit for smaller amounts, Unfortunately our business did not have the funds to make that happen.
  We wish him great health and A speedy recovery.
  

  
  

  Customer Answer

  Date: 05/22/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

  The business was sent government pandemic funds covering lost wages and business cost of doing business plus I had paid the $14k. 
  
  They had/have ample funds to make a one time decision given the pandemic and my medical situation to provide an avenue for , at least, a partial refund .

  They simply refused to negotiate in good faith. He mentions my willingness to negotiate but *** chose to remain greedy. As I have mentioned, several ***** based companies that I had also prepaid that had no refund policy did do the right thing and make an exception. I got 100% refund from 11 different businesses that were part of this trip. 
  The only company that did not have the human decency is this company.

  They are the symbol of why capitalism gets a bad reputation with these without common decency ethicss.

  A consumer would be crazy for this morally bankrupt driven company.

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ******* *******
  
  
  
  
   
  

  

  Business Response

  Date: 06/01/2023

  The client is very well aware that the tickets are lost and non refundable and is asking for us to cover his losses. Unforuantley at this point we can not offer any financial assitance or compensation.

• Initial Complaint

  Date:06/29/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In 2020 I puchased a round trip bussiness class ticket, but due to the pandemic, all flights were cancelled. I requested a refund, but the agency asked that they hold on to amount ($2,500) and would reissue the tickets when travel was again available. This was possible starting early this year and I requested specific dates (with some flexibility - August 8 (from *******) with return o November 22 (from ****). The agency agreed and "issued" tickets, which I subsequently learned were not valid - the airlines (Virgin Atlantic and Air ******) had no recored of these tickets or even my presence in their system. I tried calling and e-mailing the company, but have received no response and as of today, I have no velid tickets. Since the outbound flight is in a few weeks, I am asking for your assistance in resolving this matter.I have complained before, but the business owner, *************************, through "slick and smooth" talking continued to claim his ability to obtain seats. However, with e-mails documenting tickets yet no tickets at the named airlines, I am very concerned.There is still time o get reasonably priced tickets, but i will become more difficult the closer the departure date comes.Please HELP!Thank you

  

  Business Response

  Date: 04/26/2023

  
  
  
  Please see attached ticket that was booked for this customer which he flew with the credit he received and he never updated his complaint.
  
  
  
  
  
  

  
  

• Initial Complaint

  Date:06/29/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ** * * and ** ************* of Fly with class asked on Thurs, May 26th morning for payment of my ticket for my mother's funeral. The total amount was $2500 for an economy ticket DEN-FMO/business class*******. However, after giving the authorization, ********************************************* called back to say that they had bad news: "the tickets are no longer available". They offered higher prices ranging from "$2700 one way economy to $3700 rt economy to ****** and then an 8-9 hour drive to my final destination same day as my afternoon arrival with the funeral the next morning! Or even simply taking a one way and figuring out the return "later". None of these options or routes were reasonable or feasible. It was so stated immediately and they were advised that I was calling other airlines to purchase a ticket so I didn't miss the funeral altogether. The ticket I traveled with was not from them. They never issued the agreed upon ticket that I gave approval for and yet they went ahead to withdraw the funds from my account after the fact even though they were fully aware at that point that they no longer had the ticket available and that I had already moved on to purchase another ticket to attend my mother's funeral. This was baffling to me especially after they stated the funds would remain in my account and then after I traveled, they ******** my account where I had limited funding at that point and this affected my mortgage payment. I made several attempts to contact them and they simply ignored me and when I requested for the refund, they retained my $2500 and till date have refused to return my funds back to my account! I feel that just because you were granted access to an account in good faith for a service one fails to render, does not give anyone the right to cheat and confiscate funds that was never theirs just because you already got the approval!! This agency lacks integrity and the curtesy to respond. I hereby request my refund asap out of fairness and justice. Thanks

  

  Business Response

  Date: 04/27/2023

  As requested with the client we booked exactly what the customer requested.  Not only that between what we paid and credit card fees we lost money on this. See attached tickets that client booked.

  Customer Answer

  Date: 05/03/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  Dear ********************,
  
  Thank you for the update. It appears that both ******************* and ************************* owners of Fly with class are being dishonest in their response to you. This is why I am rejecting the business response.
  Here are the facts provided by Priceline:
  
  According to Priceline,
  Trip # ************** from ****** to Muenster, ******* on May 26, 2022, for passenger **************************
  
  Flight was supposed to leave from ****** at 4:10pm on May 26, 2022
  
  Flight was supposed to arrive in Muenster, *******, at 4:45pm on May 27, 2022
  
  Ticket was issued at 11:07am on May 26, 2022
  
  Ticket was cancelled same day at 1:55pm on May 26, 2022
  
  Ticket price was $2,107
  
  Ticket was voided and purchaser was fully reimbursed the purchase price.
  
  So if **** or ************************* wish to persist in their lies about how they lost money, they should respond here that they never received the full refund as documented by Priceline so that matter can be escalated and refuted by Priceline.
  
  After receiving $900 the previous day, please see below
  
  ***** ******* ******* ***** *********** **** **** ********* ** ********* *********** ******* ******** ************* ***** ******* ******* ************ ** ******** ********** **** ********** **** ******** * ** *****************  * ** ***** ******** **** ** ******** ************************
  ** *** **** ******* **** *** ***** ** ****** *** ******* ** ** ****** ******** ***** **** ********* ***** ****** *** ***** ****************************************************** **** *** *** ***** ******* ***** ** *** *** **** ******* **** ** *** ******* *** ******* ****** ****** ****** ** ** *** ***** *** ******* ******************************************************************** *** **** ***** ************************************************************************** ************ ***** *********** ***** ********* ***** **  *** ********** ***** ************************ ******* *********** ************************ ***** ******* ********* ***** *********** **** **** ********* ** ********* *********** ******* ******** ************* ***** ******* ******* ************ ** ******** ********** **** ********** **** ******** * ** *****************  * ** ***** ******** **** ** ******** ************************ ***** ***** ** ***** * ****** *** ******* ****** ***** **** ** *** ******* ****** ** ** ******** ****** *** ***** ** **** *** *** **** ** **** ** *** * *** **** ***** *********************************** ****** ******* *** ******* ****** ** ** ********* *** ***** ****** ****** ********* ******* ************** **** ** * ***** **** ** **** **** ******** *** * ************* ****** **** * ************* ****** **** * ***************** ***** ***************** ******* * **************************************************************** ******** ******* ** ******* *** ****** ** ********* ** ****** ** *** * **** *** ***** ** **** *** ******** ******** *** **** ** *** ****** ** **** **** *** *** ** *** **** ***** ***** **** *** ****** ** ********* **** *** ****** ******** ** ****** *** ******* ** ********* ***** ***** ** *** *** **** ********** ********* ********** * **** ******** *** **** ********** ** ** ** ***** **** ********** *** *********** * ***** ** ******** ********* ** ******* **** ** ****** ***** *** **** *** *** *** **** ****** ******* ** *** ***** ***** ** **** ****** ************ ********** ****** ** *** **** ***** ***** ****** ******* **** *** ******** ********* ** **** ******** ****** *** ***** **** *** ******* ********* *** *** ******* ** *** *** ********* ******** ** ******** ** *** ** *** ***** ***** *** ***** *** * *** **** ***** *********************************** *** *** ***** ******* ***** ** *** *** ****** *** *** ********** ******* ****** ***** * ****** ******* ****** **** ********************************* ** *** **** ******** ** **** *** ********* ** ***** ******* ** *** *** ********* ******** ****** **** *** *** ********* ****** **** **** *** ** **** *** *** ******** **** ******** ***** ******** ** * ***** *** ** ****** *** ********** *** ******* ** ******* ** ******* ****** ******* ** *** ********* ** **** ** **** ******* **** ** ******* ** ***** *** ********* **** **** *** ******** ******** *** **** **** ***** * *** ** ******** ******* ****** ** ** ** *** **** ** ******* ******* **** ******* *** **** ******* ** ** ******** * ******** *** *** *** ** *** ***** ******* ****  * *** *********** ********* ** ****** ***** **** ******** ** **** ******* ******* *** ******** ****** ***** ** *** ******* ** *** ***** ** ** ******** ******** ** ** *** **** ********* * ****** ** ******* *** ***** ** ******** ***** ** *** **** ** ***** ****** * ******* ***** ** **** ** ** *** ** *** ******* ****** *** **** **** ***** ** ***** ****** **** **** **** *** *** ****** ** *** **** ***** ** ***** *********** *** ***** **** **** ****** *** ** ***** ****** ******* ** **** **** ** ****** *** ***** **** ****** ** ****** *** *** ****** **** ********* ***** *** **** ** ***** ** ******* ******* ** ******* **** *** *** ******* ** **** ******** **** **** ***** *** ** ****** ***** * ****** *** ** ****** *** **** ** ****** **** * ****** **** ***** **** ** *** *** *** * ******** **** ** ******* *** ***** *** *** ** ***** **** *** ********* *** ****** **** ** ** ** ***** ******** **** **** ***** ******** *** ******* ** ** ****** ******* **** **** ******** ** *** ********* ********** *** ********* ******* ******************* *** ************************* ***** ****** ******* **** *** ***** ********** **** **** *** *********** ** ****** ** ******* **** ***** ****** ******** ***** *** **** ****** ** ****** *** *** ****** **** ********* ** ** ******* *** **** *** ** ******* *** ****** ** *** **** ** **** ** * ***** *** ** ******* ****** ******* ******** ***** **** ****** ** ******* ***** **** ********** ************************

  
  
  
  
   
  

  Customer Answer

  Date: 10/19/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  ...I dont understand what Fly with Class is talking about now. How can they justify keeping my $2,500 because I had bought a non-refundable ticket when they told me on the morning of the 26th (the day of my travel) that they could not recover the same ticket anymore, which means there was no ticket - regular or non-refundable. I never chose not to fly with them, they made it impossible for me to fly with them because they did not have a ticket for me. I had to leave that very morning in order to make it in time to my mother's funeral and informed Fly with Class that I had already bought a ticket on my own and that they should not bother anymore. The buying a ticket from Priceline after the fact and then being reimbursed and claiming that they bought me a non-refundable ticket borders on the absurd.
  
  Also, in their last response from May 3rd, 2023, they offered a travel credit of $2,107 valid for 1 year for future travel. Up to this day, I have neither received that travel voucher nor have they reached out in any other form to settle the matter. Its been over a year since the incident occurred, and Fly with Class has neither reimbursed me the money they took for a ticket they never bought in time, nor have they sent me a travel voucher as they promised in their previous communication with BBB. As far as I am concerned, this issue is not resolved. I am still waiting for Fly with Class to do the right thing and make me whole.

  
  Sincerely,
  
  ************************
  
  
  
  
   
  

  

  Business Response

  Date: 10/20/2023

  The credit that the client is referring to is still available in house for the client to take advantage of up to that timeframe. To utilize such credit you can simply place a request on our website or contact one of our experts to apply it to your future travels. We do not provide vouchers but the credit is attached to your profile. Feel free to contact you if you would like us to place. Travel credits are separate from a refund.