Complaints

This profile includes complaints for Digitech Computer's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Digitech Computer

  480 Bedford Road Building 600 2nd Fl Chappaqua, NY 10514

• 

  Digitech Computer

  555 Pleasantville Road Suite 110 North Building Briarcliff Manor, NY 10510

• 

  Digitech Computer

  555 Pleasantville Road Suite 110 North Building Briarcliff Manor, NY 10510

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/07/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 9/27/24 my elderly mother fell in her home was transported to ********************** via ********** ambulance district which is also the only ambulance service in that entire county. My mother was then transported a second trip after midnight on 9/28/24 from ******************* to ***************** for emergency surgery. On 12/26/24 my mother received a statement from ******* Ambulance via billing agent: Digitek, in *********** **. The statement showed a balance due$1876.75. the statement had my mother's info but had NO record showing payments/adjusted like all other medical billing statements would show. The statement a notice that the bill was submitted to *** and was DENIED. I manage all of my mother's arrangements and bills due to her dementia and living in a ***. I called *** the same day and was informed that *** had pd the bill in full on 10/17/24 (statement was dated 12/4/24...2 mths after being pd in full. I had to explain this was a scam to my mother if I had no been there my demented mother would have double pd. On 2/4/25 another bill was received for the 9/28 trip showing $3489.75 due and again saying *** had denied claim, I called *** and the *** *** called Linn ambulance on conf call and informed ambulance ** that the 9/27 bill had been pd and no bill was submitted on 9/28. I myself informed the Ambulance ** that the billing agent in ** does not answer the phone, will not return phone calls and the system auto disconnects after exactly 20 min on hold. Informed provider of many concerns with billing agent and it appears to be nothing more than a scam specifically targeting the elderly to double and overpay. On 3/4/25 my mom got a second notice that it was being turned over to collections. I called *** AGAIN had ANOTHER conf call with ******* Ambulance where *** *** informed their ****** that the 9/28/24 statement would have to be resubmitted as it had been submitted incorrectly and on the wrong date of service still nothing done. ****

  Business Response

  Date: 03/18/2025

  9/27/24 transportpatients insurance was billed and ********** paid the claim, but sent the payment to an incorrect address. This was recently found, and payment applied. Remaining balance of $290 is patients deductible.
  
  9/28/24 transportInsurance denied claim for non-coverage inpatient transport. We are appealing with insurance company. 

• Initial Complaint

  Date:10/17/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, in January of 2023, I needed an ambulance for an accident I was in. A year later I received a bill for the ambulance (Invoice #***********), in which I responded with my **************** provider (1/11/2024). I received no response until I messaged them again (1/17/2024) for which they claimed it would take ***** days to process. That was the last time I received any response despite trying to repeatedly reach them (I sent seven follow up emails, which are all documented). They have a phone line that no one ever answers, and instead of answering my questions about my bill or telling me what's going on with my insurance, they keep harassing me with bill notices in the mail. They are not acting in good faith and providing the information that I'm requesting and instead choose to continuously harass me with bills for the same thing every month.

  Business Response

  Date: 10/18/2024

  We are contacting the patient directly to resolve the issue.

• Initial Complaint

  Date:08/16/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My father received ambulance transport services by the City of ***** on two separate occasions in October 2023. The services are billed through the Digitech website. The first statements arrived and indicated that insurance did not cover the transport. I called and emailed in January 2024 to discuss this and I was directed to provide additional documentation from the ** for one date of service in order for it to be resubmitted. I continued to reach out and was finally informed that insurance had denied coverage and I would need to appeal with ******** for resolution. I submitted my appeal to ******** and in April 2024 I received a response indicating that on both dates of service the ambulance provider failed to provide complete documentation to ******** for billing purposes and that the service could not be covered due to that. The letter further stated that my father cannot be billed for the services due to the incomplete documentation. I provided these documents in April, July and August to different customer services representatives. I also called multiple times in April and May, as well as emails throughout June, July and August to discuss. Each time I am informed that we are still responsible for the balance. I have been offered a charity application or collections, but no one will discuss the documentation that I am providing showing that incomplete ambulance provider documentation is the issue at hand.

  Business Response

  Date: 08/30/2024

  You are correct, ******** came back and say the patient was not responsible. That decision is being appealed to the *** by us and we are holding patient's billing until that decision is received. 

  Customer Answer

  Date: 09/02/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]I just received another statement for the account. It does not appear billing is on hold.

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *****************************
  
  
  
  
   
  

• Initial Complaint

  Date:05/24/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been requesting a refund since February 2024. Every time I call they tell me that it takes 8 weeks to process . Then I called 2 weeks ago they told me they sent a letter to process a refund. So you are telling me it took over 8 weeks just to send a letter to out about a refund. I call once a week to get status and request to speak to a manager no body calls me back only a *************************** (useless ) I am requesting a refund and for a *************************** to give me a call . I have all records of the calls I have made. I am ready to take legal action.

  Business Response

  Date: 04/17/2025

  Please respond if this is still unresolved. Otherwise we are noting this as a resolved matter. 

• Initial Complaint

  Date:02/22/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 10/18/2023 I had to receive medical transport to ******************************************** from Northeast ********************** ********* for an emergency appendectomy. We have BCBS Insurance. At first the bill was coded as a car accident transport so it had to be re submitted correctly. Later I received a bill with an invoice date of 1/8/24 for $208.96. I contacted BCBS and they sent me a claims "break down" showing that I should only owe $111.01. On 1/17/**** I contacted customer service for billing on the number provided on my invoice. I spoke with ***************************************** and told him what BCBS had sent me and he asked that I provide him with that, and the bill would be adjusted so I could pay. An email with the attachment was sent on 1/17/ **** @ 3:29 pm providing the requested information. I waited two days and had not hear back so I sent a follow up email on 1/19/ **** @ 3:29 wanting to follow up with no response. I sent another email on 1/24/**** @ 10:17 asking for a follow up. On that day 1/24/**** @ 3:38 I received an email from ***************************************** stating that the documentation was received and I needed to wait on a new bill for the correct amount. On 2/12/**** @ 9:52 I had checked to pay online and the bill was the same amount so I sent a follow up email asking how long it normally took to get a claim adjusted so that I could pay. I never heard anything back. On Friday 2/16/**** I received a new invoice for the same amount of $208.96. I called on Monday 2/19/**** and spoke with ***********************. She said that she had not seen all my communications with ***************************************** on my file and I needed to send her the email thread for proof. I sent her all emails and copy of BCBS letter for $111.01. I did not hear anything back on that date so on 2/21/ **** I sent a follow up email to ***********************. I did received two emails back with an encrypted message I let them know I could not open through my email. I have not received an email back that I can open.

• Initial Complaint

  Date:03/24/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 3/19/22 my daughter fell and hit her head sending her to the hospital via ***** Fire/Rescue ambulance. The bill was double paid by accident. I have been requesting a refund since November 2022 and the only response from Digitech is "it has been forwarded to a supervisor". I was told refund would be 4-6 weeks over 16 weeks ago. Communication is impossible and are hit or miss via email only. All their phones go directly to voicemail all week and emailes are rarely returned. $876.00 refund is due. This company is commiting insurance fraud collecting twice and not giving a refund. We have also been in contact with ***************** who has been great with communications but tell me it is in the hands of Digitech as they are the third party for billing.

  Business Response

  Date: 03/29/2023

  This is being resolved directly between the *** agency and the patient. 

  Customer Answer

  Date: 04/12/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

   

  Please re-open this case.  They said a check was sent March 22 but it has not arrived.

  id# ********

  
  

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  **** ******  
  
   
  

• Initial Complaint

  Date:10/19/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid an invoice out of pocket and grieved the decision with my ****************** The insurance company agreed to cover a majority of the cost for an ambulance and have sent the the additional money to FDNY. I am due a refund of $223.85. I have called and emailed several times over the last several months, and I am told that the refund was requested, and I would receive a check in the mail, which never shows up. I have attached the invoice and the explanation of benefits for your review.

  Business Response

  Date: 10/20/2022

  This complaint has been responded to directly with the complainant.

  Customer Answer

  Date: 10/23/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *********************