Billing Services
Digitech ComputerReviews
5 Customer Reviews
Review from Duane H
1 star08/06/2024
We just received a notice from a debt collection agency for an EMS bill from June 2023. We never received any billing from Digitech EMS Billing, who through research we found was responsible for the billing.Upon calling them, we were told the bill was sent in October 2023 and returned to them as undeliverable in November 2023. They had the correct address so we have no idea what went wrong, but it did not get delivered. That was their only attempt to reach us.We asked if they called to check. No call. Their response "we are only an inbound call center." I didn't even know they existed until now so how were we supposed to call them? Apparently we are supposed to have ESP. Horrible customer service and now I have to "wait for a supervisor to call me." I am unhappy that this was reported to a bill collector and will reflect badly on my credit.This is horrible customer service and no one seems to care at all. They should be ashamed and ************* (**) EMS should be horrified at the level of service they are being given for the billing company they pay. It is terrible. I wish to see a detailed bill, as we are entitled, and I wish to pay the company for the bill directly. I do not wish to deal with a debt collector.
Digitech Computer Response
08/07/2024
Hello, per our conversation yesterday 8/6, the address we had on file for you was incorrect, and now that it has been updated, your account will be removed from collections and an invoice will be sent.Review from NORMA R
1 star04/23/2024
I have been requesting a refund for the past 5months and all they tell me that is in progress . After requesting to speak to a manager. She called me and left a voicemail saying that they sent a letter to aflac regarding a refund. This company took 4 months to just send a letter to aflac not processing a refund. this company is a scam sad that people with low income have to deal with these useless peopleReview from Michael H.
1 star09/18/2023
Company attempted to bill me for a service 2 years later. I received a bill for an ambulance transport 2 years after I was hospitalized. I do not dispute the charge, however their billing practices are unprofessional and unethical. I settled with the at fault parties insurance company in 2020, but received the bill for ambulance transportation for the first time in 2022. I sent them emails and letters. They attempted to bill my insurance at the time of the accident in which i provided them, but of course they were also not buying. People that answer the phones are VERY unprofessional and rude.Digitech Computer Response
11/08/2023
We've attempted to reach you via email in your message in order to to locate more information about your account, but have not heard back from you. Can you please call ******************* ************?Review from Mercedes J
1 star09/13/2023
Rating this place a one star is too generous. My child had an ambulance ride a few months ago. The insurance company sent a check to me. I cashed it and paid the **** May 31, 2023 and the money left my account June 5, 2023 and this business cashed the check on June 13, 2023. Once again, because this has happened before----they are ****ing me again. I called in and spoke with a rep and she asked me if I had the check number that they cashed. I called the bank, got the check number and provided it via email so I would have a record. Now I am being told by ***************, Billing Representative that "I" the customer must provide a picture of the check, even after providing the check number. This is totally absurd. This business should be investigated. They should have an accounting department where the check can be tracked down by the number. In order for me to get a check, I have to file a dispute with my bank, this looks horrible because we (the bank and I) can see they cashed the check. This is the second time I've been asked to do this for this company.. It seems like they are sloppy, inept, losing payments and requires the customer to do their job for them. They are disgusting and I should be compensated if I am tasked with doing their work. I am filing a complaint with the ********** of ***** because they asking me to do free work. I am also filing complaints with other agencies on them.Review from eric d
1 star01/31/2023
VERY SHADY . Tried to return debit machine for several weeks. Of course they kept charging while they stalled. NOT UPFRONT AND HONEST. Can never reach proper management.Digitech Computer Response
02/08/2023
We do not lease or sell debit machines. We believe you have the wrong companyDigitech Computer Response
10/31/2023
The company you are leaving a review for does not provide this service of leasing debit machines - you have the wrong company.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.