Business ProfileforCornerstone Veterinary Service PC

The vet practice has all of the documents as they provided them to me. If BBB needs to see my copies, please advise. 11/3/2023 — brought my 3.2 lb dog for a routine exam. It was determined that he needed a dental cleaning. I made appts for his pre-op screening for 12/28/2023 and his dental on 1/9/2024 and paid the $200 reservation. 12/28 — brought my still 3.2 lb dog in for pre-op bloodwork and meds were dispensed. I paid $131 for this. 1/2 — received a call to confirm his appt on 1/9. I called to confirm that his blood work was okay. Talked to a friend that same evening who has a 4.5 lb dog and also goes to Cornerstone. He told me that at his appt on 12/20 they informed him they can’t do dentals on dogs under 5 lbs. 1/3 — call to get clarification as to who has the correct information. They called my friend and told him the info he had was correct. I call back to find out what that means for my even smaller dog. Nobody got back to me with answers. 1/4 — call again to get clarification as to whether my dog can get the dental procedure that I already have a deposit on, that they did pre-op screening for—that I paid for—and that someone called to confirm. Dr. L******* FINALLY calls me back to tell me they can NOT do my dog’s dental bc they changed a plate on their x-ray sometime bw 11/3 and 12/20. She provides a list of dental specialists, the same as what was provided to my friend, and they are all hours away. What they won’t tell you is that there are numerous other reputable veterinarians in the area who can do dentals on small dogs. AT NO POINT DID ANYONE CALL TO TELL ME THIS BEFORE MY DOG’S APPOINTMENTS ON 12/28 AND 1/9. They refused to refund the $131 paid for pre-op screening for a procedure they knew they couldn’t do. Which is why my credit card company is handling the dispute. I would have shown up on 1/9 to be told THEN that they couldn’t do it. My credit card company is taking too much time, ergo BBB.