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            Business ProfileBassett Medical Center

            Hospital

            Contact Information

            1 Atwell Road

            Cooperstown, NY 13326

            Visit Website
            (607) 547-3456

            Customer Reviews

            1/5

            Average of 1 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            3 complaints closed in last 3 years

            2 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            F

            This business is not BBB Accredited

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            Businesses in this category

            Years in Business: 31

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

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            Business Details

            Location of This Business
            1 Atwell Road, Cooperstown, NY 13326
            BBB File Opened:
            3/3/2003
            Years in Business:
            31
            Business Started:
            12/30/1992
            Alternate Business Name
            • A.O. Fox Nursing Center
            Business Management
            • Ms. Debbie Miller, Company Contact
            Contact Information

            Customer Contact

            • Ms. Debbie Miller, Company Contact
            Additional Contact Information

            Phone Numbers

            Read More Business Details and See Alerts

            Customer Complaints

            3 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            06/07/2024

            Complaint Type:
            Customer Service Issues
            Status:
            Unanswered
            I selected a provider that is in my insurance network. The provider then used an out of network laboratory without asking if I had a preferred lab that was in network. I take exception to the charges thus incurred. I have asked for a reduction of the bill, and have been refused. Bassett argue that the choice of lab services is solely the patient's responsibility and that "I should have known to ask." I disagree. - I should have been offered a choice, as a matter of professional practice. - I was directed to a costlier service instead. - I think this is evidence of the wrongful practice of shifting costs to the patient, as detailed in what the ** ***** April 8, 2024 described as: "rampant overbilling by some doctors and hospitals, a chronic problem that research has linked to rising health care costs and regulators are examining." ********************************************************************************************************************************************************* - I've raised these in several contacts with Bassett and as a complaint to patient services. They refuse to negotiate a reduced bill.
            Read 2 More Complaints

            Customer Reviews

            1 Customer Reviews

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            How BBB Processes Complaints and Reviews

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            Most Recent Customer Review

            Bridgett M

            01/02/2024

            Bassett medical center is incompetent in their billing department. I was charged almost $900.00 that I saw for the first time in collections. I have NEVER missed a bill. I contacted the company immediately who told me that the bills never went out. They were going to send the bills and the explanation to the "review". I would hear back within 3-5 days. 3 weeks later....no phone call. I contact them again. They act as if they have no idea of what I am talking about. Explain that the person I spoke to long no longer works for bassett. They assume me they will handle it and send to review. AGAIN, weeks later. no call no messages, no letter. Nothing. I call AGAIN. Third representative takes the bills fromt he collection agency and swears they will find a resolution. Well here we are again weeks later. Same Bills, NO contact from bassett. Meanwhile, they are calling me for a bill for $16. This agency is a JOKE. $900 is not pocket change because of Bassett's screw up. BEWARE.

            Local BBB

            BBB of Upstate New York

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