Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Cosmetics Sales

FragranceNet.com, Inc
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

Customer Review Ratings

1.36

Average of 135 Customer Reviews

Want to share your experience?

Leave a Review

Review Details

  • Cait S

    Date: 08/21/2025

    I use this website to order a perfume for my wife or anniversary, chose standard shipping, which I paid a hefty $8.95 for. The product was ordered on Saturday, and the website did say that it may take a few business days to ship said item. However, it has now been five business days, and the order is still remaining in their warehouse. I have tried contacting customer service with little to no response. And now I'm out $25. Would highly recommend choosing any other fragrance company than this place. If ************* would like to make it right, the order number is 364+398417. And going forward, if it is not clearly stated on the website that it will take up to seven business days for you to even ship out an item, then I'm pretty sure that that is not exactly legal. Truly cannot understand why these guys have an a+ rating on this site

  • Ricky S

    Date: 08/21/2025

    If I could give this company zero stars, I would. Ive ordered from countless online fragrance retailers worldwide, and I can confidently say this has been the absolute worst experience Ive ever ****** order has been stuck in limbo since August 14th, thats over three weeks without a single update, movement, or sign of progress. Meanwhile, every other reputable fragrance shop Ive used manages to process and deliver orders within days, not weeks.The only positive thing I can acknowledge is that their customer service replies quickly. But fast replies mean nothing when all they do is stall and provide no real solution.

  • Nasir A

    Date: 08/12/2025

    Fraudulent email advertising. They show a different price on their advertisement and once you go to their checkout page, they have a higher price. Tried it many times to order but never get the advertised pricing.. I beleive they should not be A+ Rating w/BBB. BBB should look into this and make their own decision to remove them from their A+ Rating..

  • Nicholas C

    Date: 08/11/2025

    Possible scam. Paid for 4 samples and paid extra for expedited shipping on the 5th and still have yet to receive anything. No update through email, the text notifications dont get sent and I just keep getting there stupid 30% off email every day. This is why people shouldnt trust the BBB.

  • Zachary J

    Date: 07/30/2025

    I would not recommend getting the subscription. My first package never arrivedit sat in a *** warehouse for 11 business days with no movement.When I contacted them, their initial response was simply, Sorry for the delay, and asked if I could wait two more days. I waited and followed up as instructed, and they then offered a refund or replacement. The refund option meant waiting up to 30 days to get my money back, so I chose the replacement and specifically asked if they could upgrade the shipping, given the extended delay I had already experienced.They ignored that request entirely. They didnt explain why my package never arrived in the first place and shipped the replacement using *** Ground Advantagethe cheapest and slowest option available. Now Im potentially waiting another 7 days on top of the ***** days Ive already waited, meaning nearly 3 weeks total.Their promise of 100% customer satisfaction doesnt hold up, and honestly, Im not even convinced the service is 100% legitimateespecially when I never received my original order.

    FragranceNet.com, Inc

    Date: 07/31/2025

    We have read the customer's review and a member from our Team will reach out to customer to provide assistance regarding this experience.Thank you

  • Nivea B

    Date: 07/27/2025

    I have ordered from ************ and I can tell they are authentic fragrances.

  • Rye N

    Date: 07/09/2025

    Placed an order they made a shipping label and thats it. Then they lie and say they gave it to **** when they never did and now my replacement package is the same way. Trying to get a refund at this point. Do not buy from them!

  • Ikeoluwa A

    Date: 06/28/2025

    They claimed my order was shipped June 18 on their website. It showed they only sent pre-shipment label to ********** never received the item. I reached out to their customer service department. They refused to refund my money. They are a scam please stay away from them.

  • Erick D

    Date: 06/12/2025

    I received a fake cologne with a fake barcode. I bought it from ***** to compare and it was totally off, the fake from fragrancenet.com was super faded and grainy with the barcode cut off and a bogus barcode sticker over the cut out.

    FragranceNet.com, Inc

    Date: 06/13/2025

    Thank you for contacting Fragrance.com.We are sorry to hear that you are not enjoying your fragrance. You can be assured that all our products are 100% authentic and stored according to manufacturer guidelines. We only carry genuine designer brand name perfumes, colognes, haircare, skincare, and beauty products. Absolutely NO imitations or knockoffs.We take fragrance quality very seriously. If you believe your fragrance may be defective, we will be happy to review your concern and assist you with a replacement or resolution. We will have a member of our Team reach out to you and offer further assistance.Thank you, ************* ****************

  • Jamie G

    Date: 05/25/2025

    I ordered over $170 worth of fragrances from this company and when I got my order, I was very disappointed. They threw stickers of the colognes over the bottles that were not real. They were fake and on top of that did not even smell like the original fragrances. This company really got me for my money this time.

FragranceNet.com, Inc is BBB Accredited.

BBB accredited business seal

This business has committed to upholding the BBB Standards for Trust.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.