Complaints

• Initial Complaint

  03/05/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I was contacted by a text message. This is what the text message read. FINAL NOTICE OF DELIVERY FOR Teresa Jarvis. Reschedule delivery to your address. ###-###-#### order # ******. First off very first notice. When I called the number, the lady was extremely rude, pretended that she couldn’t hear me. I attempted to call back several times finally after several tries she answered she said that a letter was trying to be served to me that had to be signed for, but no one was answering to sign for the letter. I have been out of work since December 2023 still out of work. I am home all day long. If anyone would have attempted to serve a letter to be signed for I would have answered the door. This is rude they threaten to sue you they threaten to garnish your pay your taxes civil suit against you. I reached out to the original company and they will not accept calls either so I don’t know how any of this is supposed to be settled when no one answers calls I just want the text messages or when you call the company ugly harassing people on the other end of the line.

  Business response

  03/05/2024

  Ms. ****** had attempted to reach our office today, during which we were experiencing technical difficulties. It was explained to Ms. ****** that the final notification was because of the fact that any and all other attempts to reach her both by mail and email were unresponsive. There was never any threats made to Ms. ****** at any point and given time during the duration of our call with her. We had stated exactly what the matter is for and that we would be able to assist her through various options to resolve her account within our office. It cannot be iterated that Ms. ****** had reached out to the original company when we sent her an email validating as whom the account was presently with, account information, and everything else to validate that we can assist. Along with all Mini Miranda's as per FDCPA were iterated as well to Ms. ****** so she knew specifically what it was pertaining. To where if she had reached out to our client directly, whom owns her account, then she would've spoken directly to them since we speak with them daily as well. 

• Initial Complaint

  07/17/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  This company contacted me threatening legal action due to an unpaid balance on an account they purchased from ********. When I tried to ask information about the account, they became combative and said that I was refusing to cooperate. I asked that they mail me information and he said he was putting me down as a a refusal to cooperate. Completely unprofessional, and ILLEGAL. They claimed they have been emailing me about collections. When I asked for something to be mailed, he declined and hung up on me. I L L E G A L

  Business response

  07/18/2023

  Ms. ******* had contacted our office and we made her aware of the balance pertaining to her ******** account. During the duration of the conversation, it was iterated to Ms. ******* that all attempts to contact Ms. ******* by mail, email and phone were already made with there being no response. Ms. ******* had claimed she never received anything but verified all the information was still valid and that was how she received everything originally. There were never any threats of legal action made to Ms. *******. We also notified her that the letter pertaining to the account would be there within 7-10 business days. Ms. ******* became irate that once we had her on the phone, we told her it was important for us to discuss the matter by phone since she has never responded by alternative methods by both mail and email. Ms. ******* was put as a refusal status due to her unwillingness to discuss the matter without a letter. If Ms. ******* would still like to resolve the matter it would have to be by phone with there being no responses previously by mail or email. 

• Initial Complaint

  06/02/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I am not liable with this debt with ****** *****. I do not have a contract with Scranton Recovery Group, LLC. They did not provide me with a copy of the original contract as requested. 

  Business response

  06/05/2023

  We have never spoken with Mr. ********* pertaining to this account. Mr. *********** Debt consolidation company, by the name of ******* **** ******, made contact with our office to come to an agreement for a settlement of Mr. *********** account. There was an email sent to ******* **** ****** showing the agreement of the settlement reached and as well as the validation of the account itself. The account was successfully settled and labeled as such per the agreement with ******* **** ******. Through which ******* **** ****** received an email as well stating that the account was labeled as Settled. 

• Initial Complaint

  02/23/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Scranton recovery group tried to charge my credit card 100 dollars when I never gave them my credit card information.

  Business response

  04/06/2023

  Ms. ******'s statement is incorrect. Ms. ******'s credit card information was information she voluntarily provided for us to assist her in resolving an account within our office. As per our discussion with Ms. ******, there was an agreement and Ms. ****** was sent an email as well outlining the agreement that was voluntarily made within our office. She afterwards sent a letter to our office, stating that she no longer wanted to resolve the account. Shortly afterwards, the information was deleted and omitted and her file was removed from our office.

• Initial Complaint

  01/12/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Scranton Recovery Service set up a payment plan with me to pay back a ****** credit account they take 50 every 2 weeks from my pay 100 per month...this account is paid off and they need to send a letter to ****** telling them and they are also still taking money from my acct...when I call the phone # it says in the message to call the # I've called and I've left several messages and nobody calls me back...I've paid them over 3000 to cover this ****** account that went to collections and now I think this collection company went out of business

  Business response

  04/06/2023

  Ms. ****** had contacted our office on 1/12/23 pertaining to her account on the same day that she filed this complaint. Ms. ****** was notified that there was still a remaining balance towards the account at that time and that she merely was dialing the incorrect number. The representative she had spoken with at that time also explained that there was a phone number that appears for each of her transactions that she would've been able to reach out to us for as well to contact us as an alternative means. Ms. ****** had then contacted our office on 3/31/23, iterating that she has a new card to put on file after 2 months of us speaking with her previously.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩