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Business Profile

Fitness Center

Catalyst Fitness

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Fitness Center.

Complaints

This profile includes complaints for Catalyst Fitness's headquarters and its corporate-owned locations. To view all corporate locations, see

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Catalyst Fitness has 7 locations, listed below.

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    Customer Complaints Summary

    • 12 total complaints in the last 3 years.
    • 5 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/12/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I emailed and spoke with Todd at Catalyst Fitness cheektowaga as I was having knee surgery and requested my account be frozen. This was never done, and I was charged. I never received a refund, and I am being harassed daily from their collections department demanding more money. This is unacceptable, and I am tired of being harassed by them. Todd R***** has promised refund that aren’t happening and telling me to disregard all the harassing emails and phone calls. I am requesting my refund, putting in 30 day notice to cancel membership, and request they stop harassing me via email and phone. “ Hi *******, Your account is frozen. We contacted our financial company to remove the past dues. They will be removed in a few days. Please disregard any emails telling you that you owe $26.99. Have a great day! On Wed, Dec 7, 2022 at 2:34 PM ******* ****** <*******************> wrote: Hi Todd, I’m confused by this email below. Can you tell me what’s going on? Your last email said that my account was frozen due to my knee surgery and they are trying to charge me again. I’m not understanding why this can’t be resolved. ******* ****** Sent from my iPhone Begin forwarded message: From: *************************************.com Date: December 7, 2022 at 2:07:41 PM EST To: ******************* Subject: OOPS! ? ACCOUNT #: ********* Amount Due: 26.99 (Plus any late fees or service charges as specified by your membership agreement) Dear ******* ******, This letter is to inform you that your most recent MEMBERSHIP PAYMENT was declined. Please check to see if the payment method we have on file is still valid or that you have enough funds to cover your membership payment. If your card number, expiration date, or bank account has changed, you will need to provide us with your new payment information. Your payment information may be updated by doing one of the following: • You may access your online account and update your payment method there (please note that an extended delinquency may result in access being temporarily revoked) • Stop by the front desk • Call us and we would be happy to update your payment information over the phone at ###-###-#### If you have already updated your payment method and brought your account current, please ignore this email. We thank you for choosing CATALYST FITNESS - CHEEKTOWAGA, NY, and for your quick response to this matter. Regards, CATALYST FITNESS - CHEEKTOWAGA, NY Business Office *************************************.com Please call ###-###-#### Don't want to receive emails from us?Unsubscribe -- Todd M. R***** Lead Fitness Activator 770 Wehrle Drive Cheektowaga, NY 14225 ###-###-#### ” Todd M. R***** Lead Fitness Activator 770 Wehrle Drive Cheektowaga, NY 14225 ###-###-####

      Business Response

      Date: 01/20/2023

      ******* ****** was refunded $41.49 back to her credit card on file on December 28, 2022 due to a medical freeze. The freeze on her account expires on 1/28/23 and dues will resume on that day.

       

      Heather D*********

      Accounting Manager

      Catalyst Fitness

      ###-###-####

    • Initial Complaint

      Date:10/31/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My contract to the gym expired. I did not sign the automatic renewal clause. They automatically renewed my contract and have been charging me.

      Business Response

      Date: 11/01/2022

      The member transferred his membership from one club to another, in doing so his membership agreement was rewritten on 12/6/2021 with first dues drawn on 12/13/2021 agreeing to another 12 month contract. Mr. ******'s contract is set to expire on 12/13/2022 and is currently in pending cancellation status for that date. Per the contract that the member attached the transfer requirement is as follows:Transfer• Core members are permitted to transfer their membership to another club for atransfer fee of $28.00. Members must enter into a new 12 month agreement.As a courtesy Mr. ****** was never charged the $28 transfer fee at the time of the transfer. 

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