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          Swiss International Air Lines, Ltd. has 1 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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            Business ProfileSwiss International Air Lines, Ltd.

            Airlines

            Current Alerts For This Business

            Alert:
            While BBB continues to accept and report complaints against these businesses and fulfill its responsibility to inform businesses of communications from its customers, the Lufthansa Group has informed BBB that they are unable to continue to work in the BBB platform and will not be monitoring or responding to BBB disputes for these four brands (Lufthansa; Swiss Air Lines; Brussels Airlines; Austrian Airlines) due to the introduction of the US Department of Transportation (DOT) and Canadian Transportation Agency (CTA) Customer Service portals. 

            Consumers may wish to submit their claims directly to the LHG brands via their online webforms: https://www.swiss.com/us/en/customer-support/contact-us

            Contact Information

            1640 Hempstead Turnpike

            East Meadow, NY 11554

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            Customer Reviews

            1/5

            Average of 15 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            114 complaints closed in last 3 years

            35 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            F

            This business is not BBB Accredited

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            Businesses in this category

            Years in Business: 23

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

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            Business Details

            Location of This Business
            1640 Hempstead Turnpike, East Meadow, NY 11554
            BBB File Opened:
            5/1/1992
            Years in Business:
            23
            Business Started:
            6/1/2001
            Business Incorporated:
            1/1/2001
            Type of Entity:
            Corporation
            Alternate Business Name
            • Swissair
            Business Management
            • Mr. Thomas Klühr, CEO
            Contact Information

            Principal

            • Mr. Thomas Klühr, CEO
            Read More Business Details and See Alerts

            Customer Complaints

            114 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            06/10/2024

            Complaint Type:
            Product Issues
            Status:
            Unanswered
            I traveled for business with Swissair flights LX19 and LX1710 from ****** to ****** via ****** on May 21st and 22nd.The first flight was delayed and my luggage got lost during the flight LX1710 from ****** to *******I filed the complaint in ****** and explained that I was traveling again on May 24th because I had a meeting in ***** and a tradeshow in ********* (PLMA).The trucker appointed for the delivery refused to deliver the baggage on May 23. Since I was on a business trip, without any clothes, and with other traveling plans, I was obliged to purchase something for my business meetings.I followed Swissair protocol and sent all the receipts to their **************** for a refund and I was astonished when I received their reply with a refund of 50% of the items purchased (i.e. I bought the essentials for four days: toiletries, underwear, shirts, belt for trousers.I rejected the offer and requested a full refund + ******* miles as compensation for the time wasted on June 1st (email attached).I never received a reply and I am now expecting a full refund of the expensed + ticket (i.e. I traveled business class and paid nearly $4,000
            Read More
            Read 113 More Complaints

            Customer Reviews

            15 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Reham A

            07/07/2024

            ******************* ref number: LOSQAV 7/7/2024.The electronic ticket I received ( return ticket from *** to *****) upon payment, had 2 checked baggage ( 2X 23 kg). At the travel day, while checking out my baggage at the checkout desk, the airline representer (name is *** and his supervisor) refused to honor the ticket and forced me to either pay $110 for the second baggage, or not to board at all, in an extremely rude manner. It was very frustrating and I had to pay for the second baggage.
            Read 14 More Customer Reviews

            Local BBB

            BBB Serving Metropolitan New York

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            BBB Reports On

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