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Business Profile

Adult Entertainment

DicksByMail

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Adult Entertainment.

Complaints

This profile includes complaints for DicksByMail's headquarters and its corporate-owned locations. To view all corporate locations, see

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DicksByMail has 2 locations, listed below.

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    • DicksByMail

      6804 Manilus center Rd East Syracuse, NY 13057

    • DicksByMail

      invalid356 W. Jefferson Syracuse, NY 13202

    Customer Complaints Summary

    • 16 total complaints in the last 3 years.
    • 3 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/25/2024

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      A bag of dicks gummies candies was sent to my school address. The gift is meant to harass and intimidate. Even though it is a violation and breach of the Terms of Service to send this gift other than the home address according to their website, the company refused to disclose the identity of the sender. This company is profiting by helping people to bully and harass each other in a hostile working environment. This business is causing trauma.

    • Initial Complaint

      Date:06/25/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Requested a cancellation of order due to needing to find updated address for package. Was told “oh, too late we already shipped your package” after only 10 minutes within the order being placed. After rerouting the package back to the vendor, I was told oh, we can’t refund your item. The package was never even seen and I’m supposed to pay for their terrible service. No.

      Business Response

      Date: 07/11/2024

      This customer was refunded for this product.The customers issue with shipping is understandable, however, we work to provide prompt service in getting items shipped out, and as such, our warehouse often has things ready and waiting to be picked-up during the same day and leave for the night. As such, despite when the customer sent us a request to cancel, it took our support team a pretty reasonable 3 hours to get back to them, at which time the warehouse team was off for the day.The customer re-routed the package back to us, however, we are not able to accept returns for edible items. As such, we offered the customer a gift card since we had to eat both shipping and product costs, before refunding.

    • Initial Complaint

      Date:05/17/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      A bag of dicks gummies candies was sent to my school address. The gift is meant to harass and intimidate. Even though it is a violation and breach of the Terms of Service to send this gift other than the home address according to their website, the company refused to disclose the identity of the sender. This company is profiting by helping people to bully and harass each other in a hostile working environment. They should not be allowed to do that.

      Business Response

      Date: 05/30/2024

      DicksByMail is an anonymous prank site and our first obligation is to our customers to maintain their anonymity. If you aren't amused like to be added to our Do Not Ship list, please email ********************* and we will block any future shipments to your address. Our site provides more protection against harassment than traditional mail - since anyone with your address can mail you items anonymously with cash from any Post Office in the country.

    • Initial Complaint

      Date:02/17/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered through them on February 8th,2024. I paid for 2-4 business day shipping. It should have been here by 02/14/2024, but the order hasn't even been fulfilled or even shipped. I have emailed them twice already and both times have not gotten a response. I just want my money back, because it looks like I am not going to receive my items.

    • Initial Complaint

      Date:11/09/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I recently placed an order. I have not received my order. However the purchase amount has been deducted from by bank account. I have sending emails to no avail. Recently I checked the emails and some of them have been deleted. The person I sent inquiries to was Dick R*******.

    • Initial Complaint

      Date:07/15/2023

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This business has no way to contact the company and appeal for assistance. I received a package from this company as harassment. The company does not have means of contacting them to assist in uncovering the identity of the harasser. What this company is doing is facilitating harassment and harm.

    • Initial Complaint

      Date:04/21/2023

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received a very inappropriate package from this company to my business. On the company's website it says they send anonymous packages but in their terms in conditions it says that it cannot be sent to a business. If it is sent to a business, it will breach the contract. They sent it to my business address and now now myself and my employer are very anxious not knowing if it is an inappropriate customer. I need to know who the sender is so I can let them go as a customer. Safety is our #1 priority. I feel violated and need to file a police report if I cannot get information needed. Things have changed in today's society and there I am deeply concerned, not to mention our people are scared.

    • Initial Complaint

      Date:04/10/2023

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order on February 11th and paid for 2 day shipping. After not receiving my order I reached out to the business multiple times without response. Finally on February 23rd they responded and said there was a delay and my product would ship in 2 days. I still have not received it and have not been able to get ahold of the company. They collected my money for the order and I have asked for a refund multiple times.

      Business Response

      Date: 04/11/2023

      Hi **********, Your refund was already sent back in February for the lost shipment. Thank you.  

      Customer Answer

      Date: 04/13/2023

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I would like to cancel this complaint they remedied my issue.   Regards,  ********** **********  

    • Initial Complaint

      Date:03/14/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered gifts on 2/4 for Valentine's Day. To date, the main gift still has not shipped. Item shows available for shipping, not backordered. When I ordered it said it would be delivered within a few days. I have sent many emails, most have gone unanswered. I would like a refund or the gift ASAP. Again, this was a Valentines Day gift which obviously the holiday was ruined for my Fiance not getting her gift.

    • Initial Complaint

      Date:02/15/2023

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received a very inappropriate package from this company to my business. On the company's website it says they send anonymous packages but in their terms in conditions it says that it cannot be sent to a business. If it is sent to a business, it will breach the contract. They sent it to my business address and now now myself and my employer are very anxious not knowing if it is an inappropriate customer. It has made our work situation very stressful. I have reached out to the company with no response. I need to know who the sender is so I can let them go as a customer. Safety is our #1 priority.

    DicksByMail is NOT a BBB Accredited Business.

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