6 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from Karin O
1 star05/09/2024
Went there for a GM part recall, told me it took 2wks- 2mo to get part in. after they completed work order to show I didnt owe anything, Will, service manager contacted me and said itll be $349 + tax and labor for additional parts. I said no thank you, picked up my vehicle, took it to another dealership. After dropping my vehicle off to another dealership, it was fixed the very next day with no additional out of pocket expense. Zero owed.Review from Adam S
1 star04/12/2024
Went there for my last free oil change with purchase of vehicle. They forgot to put the oil cap back tight and the oil leaked out everywhere destroying my engine.Review from Scott S
1 star10/30/2023
I brought a 2019 *** from Simmons Rockwell in bath ny and his been nothing but in the shop fixing one thing after another. In the shop now with electric power steering problems and they told me I can't drive it because it not safe to drive.i talk to my sales man who sold it to me twice to see if they could get me in something different but they saw they can't because I owe to much,also I payed 37000 for it and now they say in 7 mouths it's only worth 26000.other things I had go wrong with it was a week after I had it,I had to have it towed it won't start,it was the battery and then two cracked manifolds,a intmitting streeting arm replaced and then the problem now.Review from Sheldon W
1 star05/07/2023
Bought a 2020 ****** ****** it started having multiple problems i was told they can't get my car in for about a month and they have no loaners to give me even though my coverage states they are supposed to provide me with a rentalReview from Max G
1 star12/29/2021
Simmons Rockwell in Horseheads NY has an electric vehicle charging point but it is broken and has been broken for months. I called - the man told me he didn't know when it will be working and he doesn't care. These charging stations are essential for drivers travelling thru NY State. There are only a few charging stations today and each one is important. Why advertise that you have a charging station if you don't. A poor reflection on the quality of Simmons Rockwell. Not going to buying anything from them.
Simmons-Rockwell Response
01/13/2022
Thanks for the review Mr ****, We have numerous phone call and emails with with a 4 different companies in the last 6 months that it has been broke. We cannot find a company that will fix it correctly in the last year. Correct a bad reflection on Simmons-Rockwell. Unfortunately infrastructure is not up to par for these chargers yet. WE are not allowed to try and fix them. I do apologize. BrianReview from Steve C
1 star08/02/2021
Took van in for a diagnosis and was charged to diagnose my van. They said it needed new coil to get engine light off. Well it didn’t work so I took van back and now they want 1500 for catylatic converter to get light off. I paid diagnostic fee so I could make decision if it was worth it or buy new van. I spoke to manager who said he was busy and would call me back. I had to call general manager to get him to call me. I and family have bought cars there for 30 years and did not expect this type of treatment. Will never step foot in place again.
Customer Review Rating
Average of 6 Customer Reviews
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