Reviews

Very happy with the service done by ******* *****... He came on time, cleaned & checked my furnace, and installed a new thermostat... I find him to be very thorough and knowledgeable... He gets 5 stars from me!

This company is dishonest and money hungry.We called them to get our gas meters checked for leaks. They came to give us an estimate. We signed the contract and paid the first fee and an appointment was made to check the meters.Everything checked out and there were no leaks detected. We were told that a permit must be applied for the town inspector to come and inspect the meters. Inspectors came and everything also checked out fine. They stated that ConEd will be contacted once paperwork was filed with them. Payments were made to B&C throughout the process with no issues. After over a week, we still hadn't heard from ConEd and when we would contact B&C to ask what was going on, they would never have a direct answer or would say they would call back and they never would. Finally we were able to get in contact with ***********************, who worked on our case.Turns out, B&C completely forgot to send in our paperwork. The only way we found out was because ConEd emailed us saying that paperwork was still not submitted. When I asked *********************** what happened, his response was that the case 'slipped their minds' and was 'forgotten'. Funny because they were so quick and fast to take our money but when it came time to finish their job, they didn't really care to and even admitted that they just forgot to submit the paperwork. Then tried to place the blame on ConEd.Don't bother with this place. Once you pay them, you'll never get an answer and your case will be forgotten unless you chase them down yourself. Horrible customer service on top of that.