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Business Profile

Fabric Store

Fabric Wholesale Direct

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Fabric Store.

Complaints

Customer Complaints Summary

  • 6 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/03/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The company sent out text communication claiming 30% off. However they were actually offering only 10% on their website. When I questioned them, I was told the sale was up to 30% off. That was not what they advertised;Fabric Wholesale Direct: Sale extended: Shop now to save 30% on your favorite fabrics & free gifts! ********************************

    Customer Answer

    Date: 12/27/2024

    Better Business Bureau:

    At this time, I have not been contacted by Fabric Wholesale Direct regarding complaint ID ********.

    Not only have I not heard from them, but they falsely advertised in the same manner again second time  


    Sincerely,

    ****** ******


  • Initial Complaint

    Date:02/20/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On February 17th I searched FWD website for "Oilcloth". The picture on the website shows long rolls of shiny fabric The website does mention that it is on a canvas material, but that means nothing if it has an oilcloth coating and shine on one side. I ordered the product. What I received is a very heavy canvas fabric with a ***** coating of a thin rubber type material that is not even close to "Oilcloth", it does not have a shine. I cannot use the cloth form my project, it is of no use to me. I contacted FWD by email and phone, and received an email stating that, not only will I have to pay for the return postage, but I will only receive $9.28 for a refund. Their reasoning is that the discription says "Canvas." Canvas can be coated in oilcloth. The word canvas did not tell me the cloth does not have a shine. The site displays False Advertising due to the picuture on display and the fact that when I searched for oilcloth, the site should have stated that the company does not carry the productl On Wed, Feb 14, 2024,Email: ******************* Tax Price: $0.0 Order Items Count: 2 Return Items Count: 2 Total Return Items Value: $15.28 Net Refund Value: $6.58 Shipping Label Details: I need a shipping label Cost Of Initial Shipping: $0.00 Cost Of Return Label: $8.70 Request: 2975 Order Number: ********* Delivery Address Zip Code: ***** Item #1 Return Reason Ottertex Waterproof Canvas: Inaccurate Website Description Item #1 Other Reason Ottertex Waterproof Canvas: The fabric is more like a thick canvas not a cotton cloth and the coating has a flat finish not a the shine typical of Oilcloth. It looked totally different online.Item #1 Return Quantity Ottertex Waterproof Canvas: 2 Item #1 Refund Amount Ottertex Waterproof Canvas: $15.28 Fri, Feb 16 Hello ***********************,We have sent a return shipping label to your email ******************* for the requested items. Return label cost: $6.00 Total refund: $9.28 **** Fabric Wholesale Direct

    Customer Answer

    Date: 03/16/2024

    Better Business Bureau:

    At this time, I have not been contacted by Fabric Wholesale Direct regarding complaint ID ********.

    **********************************************

  • Initial Complaint

    Date:01/04/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Fabric Wholesale Direct Order#********* I ordered a package via online and it was delivered to ********* in Rivergrove, instead of **** N. ********** on December 11, 2023. The ***** driver states it wasn't delivered to my home due to safety reasons, which is untrue. I received several items to this address (****************************) from the same company (Fabric Wholesale Direct) before this situation occurred. I had to pay an additional $57.28 extra in shipping free to have my package delivered in two days to **** N. **********, but it was delivered to ********* instead in RiverForest. Fabric Wholesale Direct is not willing to refund me directly. The ***** gentleman stated to receive my refund back, Fabric Wholesale Direct would have to file a complaint to ***** first, and then Fabric Wholesale Direct should be able to refund me. He stated this is the only way possible due to ***** being under contract with Fabric Wholesale Direct. I am a senior citizen and I feel like I have been misused by Fabric Wholesale Direct for an additional shipping fee without the item being shipped to me directly. Please help.

    Customer Answer

    Date: 01/29/2024

    Better Business Bureau:

    At this time, I have not been contacted by Fabric Wholesale Direct regarding complaint ID ********. The last communication was prior to entering this complaint.

    Sincerely,

    ********************

  • Initial Complaint

    Date:12/23/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Fraudulent internet sales. Wrong item sent. Multiple (approx. 13) email interactions with *** in customer support. Item purchased was: cotton polyester broadcloth banquet rectangular table covers comes folded and prepackaged in one size: 90" x156". What I received was a torn (not hemmed) piece of fabric measuring 45" x 224".It is not a tablecloth. It is not hemmed. It was not prepackaged, it was folded and stacked along with the other items in the order. I was interrogated from the time of my complaint until the last email on 12-19-22. I was asked to measure the fabric, send them photos of the fabric, and answer if there was a seam in the fabric (no).Despite all my answers being contrary to the description of the item I purchased, *** repeatedly wrote that an investigation had been done and that what I had was in fact the correct item and could not be returned nor would my money be refunded. I repeatedly requested a refund, but was basically told I didn't know what I was talking about, that the right item had been sent (absolutely not true), and no action would be taken to correct the error.I would like my money refunded and prepaid return shipping if they want the incorrect item returned to them.

Fabric Wholesale Direct is NOT a BBB Accredited Business.

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