Important information
- Customer Complaint:Please be advised that due to the high volume of complaints received for this business, BBB publishes 1 out of every 5 complaints handled through our conciliation process.
Complaints
This profile includes complaints for P.C. Richard & Son Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 603 total complaints in the last 3 years.
- 194 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:09/01/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have a stove that is three years old and is not working. I called as I have a warranty they came out and said it needs three parts a month later and many many calls I just keep being told they are waiting for one part. I have not had a stove in over a month and I paid a lot of money for my stove three years ago and want it fixed in a timely manner. I feel I am getting the run around and it is very unfair after paying for a warranty. .
Business Response
Date: 09/01/2022
Hello ********, we are very sorry to hear about the issues you have experienced. We have authorized a credit to reselect on invoice *********** All you would need to do at this time is contact your nearest P.C. Richard & Son store location, and provide them with this invoice number. The showroom personnel will assist you further. The credit is in the amount of the original purchase price, which is $1750.99 + tax ($151.02) for a total of $1902.01; we will remove the old appliance when we deliver the new one. The remainder of your service contract will be satisfied. This means you would have to purchase a new service contract if you wish to have additional coverage on the new appliance. We truly hope this helps.
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P.C. Richard & Son
Customer Answer
Date: 09/08/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:
I was waiting for the company to come and fix appliance which just happened today. They were unable to fix appliance guy left and basically was arguing with me that it is fixed when it is not! Oven is making a clicking noise that it was not making prior to todays repairs. I am at al loss here I lost two days of work and have been waiting over a month and still have no oven.
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Business Response
Date: 09/09/2022
Hello ********, we are very sorry to hear about the issues you have experienced. We have authorized a credit to reselect on invoice **********. All you would need to do at this time is contact your nearest P.C. Richard & Son store location, and provide them with this invoice number. The showroom personnel will assist you further. The credit is in the amount of the original purchase price, which is $1750.99 + tax ($151.02) for a total of $1902.01; we will remove the old appliance when we deliver the new one. The remainder of your service contract will be satisfied. This means you would have to purchase a new service contract if you wish to have additional coverage on the new appliance. We truly hope this helps.
***********************
P.C. Richard & Son
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