Customer ReviewsforP.C. Richard & Son Inc.

We bought a Friedrich air conditioner ****** btu's July 25th 2023. We also added the 5 year warranty. It stopped working on Sunday July 7, 2024. (Not one year later) We called service on July 8th. We were given a date for service on July 11th. During these days there were very hot days. We were getting alerts about the heat. The service men came on July 11th and we were told it needed freeon and they would have to take it to the shop. It would not be back for five more days. I am a sick person with stage 4 cancer (breast that went into my bones. My husband is not well also He has a heart condition and many other concerns too long to list. I called the ** Richard people and was told they had to wait to see what the service people are saying. They said they might be able to get us a replacement and would let us know by July 12th. If they replaced it with the same one and it was more money than what we have paid, we would have to pay the difference. I called them myself on July 12th since I did not receive a call back. I was told that the service people said it could be fixed and we would know by Monday, July 15th. That does not mean it would be back by then. I am so sick from the heat here. Sitting with 4 fans going, throwing up. Thinking of going to a hotel for a few days. I don't even want to give one star.

We're sorry to hear about this negative experience. We would like the opportunity to investigate your feedback further. Please could you contact us at ********************************************(ATTN: ************ Team)? We'll work with you to resolve any issues as quickly as possible.

PC Richards delivered a defective dishwasher, took the old one and left the defective one. I am hoping for the replacement soon. The delivery people were kind of shady, said they had to replace a value under the sink, asked I pay them $150 for the part and plumbing service, or get my own plumber to come in. I wrote them a check for cash which is what they asked for. Then they tell me the unit they just delivered has a busted drain hose. They don't have a replacement. I am unhappy with this ... seems like a scam. Don't know. We shall see.

Thank you for your review. Your feedback helps us do better. We are looking into this issue and hope to resolve it quickly and accurately.

I purchased a kitchen suite and every appliance for my new home from PC Richard. For the past 2 months,we have been trying to get our dishwasher repaired,new lights for our refrigerator,and we had a problem with our washing machine They came to fix my washer machine and moved my dryer. since moving the dryer, I am unable to use my dryer because they never put the vent back correctly. They have come to my house 3 times in the past month and have not come with any parts to actually fix any of the problems we're having. The customer service is atrocious and I am constantly given the runaround, unable to speak with a supervisor or anyone that is actually willing to help. The service technicians have unclear notes in their service orders, and I have spent countless hours on the phone and taken multiple days off work, only to continue to have nothing repaired/resolved. Their recommendation is to extend warranties and pay more money! I would NEVER do business with this company again and will make sure to make people aware that there are much better options for when they need to purchase appliances. Very sad that they do not value their customers.

I'm terribly sorry to hear things didn't go as planned with your service visit. I'd like to see if there is anything I can do to help with this. Could you please send me a direct message with the invoice number and/or telephone number associated with your appliance? If you are unable to do so, you can send an email to ********************************************(ATTN:Social Media Team) and we will be more than happy to look into the matter for you.

I purchased a ******btu portable AC unit, but when it arrived, the box and unit were labelled ******btu. I called my sales person who said the ****** was the European btu equivalent and ****** is the **. This was deceptively advertised and I returned to the store to speak with a manager (wasn't available and never called me back). I believe that all units should be advertised and sold at the ** equivalency rating. Buyer beware.

I sincerely apologize for this negative experience you've had while shopping with us. Please contact us via email at ******************************************** (ATTN: ************ Team) with your invoice number, so we can better assist you.

We bought an ** refrigerator that went...We bought an ** refrigerator that went bad after 2 1/2 years. The first time it went bad we lost $300 worth of groceries. Then they changed the compressor. Two months went by and fridge was down again. Then for a month they've been coming back and changing parts. The last man changed everything that could be changed and the fridge still wouldn't work. They told us we would get a new refrigerator and then they wanted to change more parts. Now we are in the fifth week without a refrigerator (which we use to not only store food but MEDICINE). We go back and forth almost every day where they promise a refund and then go back to changing parts. There is a big lawsuit going on because of this and I wish we had known before going to P.C. RICHARDS. PLEASE DO NOT BUY ANYTHING FROM P.C. RICHARDS. They do not appreciate loyaly

I'm sorry to hear things didn't go as planned with your service visit. I'd like to see if there is anything I can do to help with this. Please send me a direct message with your appliance's invoice number and/or telephone number. If you cannot do so, you can email ********************************************(ATTN:Social Media Team) and we will be more than happy to look into the matter for you.

I bought a refrigerator GE profile from PC **************************** in 2019 and purchased an extended warranty good through 2027. My refrigerator broke down early May 2024. I call PC Richard. The technician came and replaced the parts. The refrigerator broke down in 2 days, I called again, parts arrived in 10 days, replaced again on 5/28/24. Refrigerator still not cooling even 48 hours later after replacing major parts. Still waiting for a response

We are so sorry this hasn't been your best experience. Please send us a direct message with the invoice number of your purchase, or you can email us at ******************************************** (ATTN: ************ team) with this information so we may better assist you. We want to look into this for you.