Business ProfileforReward Center

I am a physician who agreed to a one-time payment for my professional consultation for a business. I was paid appropriately with my funds deposited into an account for which I was given a card that I could use to debit from the account. While I knew the physical card had an expiration date, there was no indication as to an expiration on the funds which I was paid in exchange for a service. In fact, pursuant to California Code, Civil Code - CIV ******., it is illegal for such funds, given in exchange for a service, to expire. Notably, this was not part of an awards, loyalty, or promotional program but rather funds given in exchange for a thing of value (a professional service). On 5/9/2024, there was an authorized deduction from my account in the amount of $256.15 for "Unload funds for expired cards." While I have requested a new card and access to these funds, Reward Center refuses to allow me access to my payment. This is illegal stealing. I neither authorized unloading of the funds from this account, my payment, nor was given any forewarning about this. It is illegal for the value of these funds to be taken away from me in the State of **********. I am requesting that Reward Center either reissue me a new, non-expired card to allow me access to the funds or allow me virtual access to the online account attached to the **** debit card. So far the company has refused to do so.