ComplaintsforCognigence Products
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
12/08/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I want the business to stop sending products every month, this is the second month since I sent an email to stopInitial Complaint
12/02/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Purchased a cbd cream and oral drops. We have received 4 set of these in the past month and don't know how to get it stopped.Initial Complaint
12/01/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
A month ago I ordered a product from Cognigence, which came. 3 weeks later I get a second shipment, which I did not order. Shipments came from another company (Prestige). Tried to contact both, but: 1. Cognigence is selling its name, their address is listed for sale and shows an empty storefront, does not have a web page, cannot be reached by email, and my calls to their phone *************) result in a very poor connection and are terminated there. 2. Prestige does not exist, but the shipment came from the Cognigence address. So, my attempts to delete my accounts to get a refund for the second shipment failed. I will now notify my bank.Initial Complaint
11/16/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Trying to reach them to cancel a subscription i never signed up for.Initial Complaint
11/14/2022
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
Products (Rejuviant) shipped without ordering. Demand refund!Initial Complaint
11/02/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I tried to return the items for refund, but no reply for ever..I have since receive another ackage. I want the return authorization AND refundInitial Complaint
10/28/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I ordered a trial of CBD gummies for prostate cancer and being a victim of hit-and-run. I paid for the order (****). My cc was being charged $128.36 and ****** for the gummies and Male VIgor Boost which I did not order. THey charged my card on 9/10, 9/12, 9/26 and 10/25. THe company acknowledged they received my email to stop but since I did not call them they continued to charge. This is ridiculous.Business response
11/01/2022
Hello ******,
We apologize for the inconvenience this may have caused you. Unfortunately, you have reached out to the incorrect business. That is not our company, nor are we affiliated with Male Vigor Boost. Please contact the company in which purchase was made with to resolve this matter. Thank you.
Initial Complaint
10/19/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
September 3rd - Received an offer for free sample of Keto ACV Gummies and paid for addition of a bottle of a cleanser which I paid $19.94 including shipment costs. I did not request any Auto refill on the product. September 12, I was charged again for these products at a cost of $118.84 and $117.73 but received no shipment and again in October I was charged $96.45 and $82.31 but received another two bottles. I did not agree to these shipments nor give permission for the company to continue to charge and ship these products to me on a monthly basis. I have reached out several times to stop the shipments and ask them to stop charging my credit card. They are charging a ridiculous amount of money for these products which can be purchased at Wallmart for < $30 USD. This is a SCAM and I would like Cognigence to stop charging me and to refund me the money they have charged me to date.Business response
10/24/2022
Hello *******,
We highly apologize for the inconvenience this has caused you. We cannot locate an account for the consumer. Please provide an account name, number, order ID, etc., to resolve this matter. Thank you.Initial Complaint
10/13/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I received an order today from your company.I did NOT place this order!There is no indication of the cost, which I presume was placed through my credit card. Items involved are: Keto gummy and Keto shred.**** tracking # **********************.I would like to return the products, and have any charges credited to my credit card.In addition, I would like to cancel any and all further deliveries.Business response
10/14/2022
Hello ******,
We highly apologize for the inconvenience this has caused you. We cannot locate an account for the consumer. Please provide an account name, number, order ID, etc., to resolve this matter. Thank you.
Customer response
10/19/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved beI did Not order these products, therefore I do NOT have an account name, number or order ID, nor any other identifying information.
ALL I have is the mailer the products were delivered in by ****.
***********************
In order for the BBB to appropriately process your response, you MUST answer the question above.
Sincerely,
***********************
Customer response
12/09/2022
Better Business Bureau:
At this time, I have not been contacted by Cognigence Products regarding complaint ID ********.
Sincerely,
***********************Initial Complaint
10/05/2022
- Complaint Type:
- Delivery Issues
- Status:
- Answered
On January 3, 2022, ordered what was advertised as a sample bottle of BRAINFOCUS. It was advertised for $39.95. After entering payment information, I was told that my card had been billed $248.46. I immediately called to request that order be canceled. They told me that order was already processed and that I would have to call to get "RMA Number" . After numerous calls I finally given RMA (****** **** *** ****) number to return product. On 1/26/22 I returned product by **** per instructions. Tracking number **** *** **** **** **** verifies that the product arrived on 1/28/22. I have requested refund by email and made numerous calls to no avail. The shipment number that I have is ******9, another number I have is ********* and ********** ***. All I get is a runaround and told that they can't find any order from me and there is nothing that I can do. My credit card was charged $248.46, I returned product that I did not order and am requesting full refund.This product is advertised as being developed by Dr. ******************** who I held in high regard. I have even sent messages to him to bring attention to this matter with no resolve.Business response
10/10/2022
Hello ****,
Unfortunately, you have reached out to the incorrect business. That is not our company, nor are we affiliated with BRAINFOCUS. Please contact the company in which purchase was made with to resolve this matter. Thank you.
Customer response
10/13/2022
On the contact information page that I previously sent you there is the name, Cognigence Products ********************************************************. Phone ************.
email *********************************** This should be the correct company. Is this who you contacted? I can contact my credit card company to see who the payee was on that transaction.
Business response
10/20/2022
Hello ****,
We have already used all the means at our disposal to recover your account, unfortunately, you do not have an account with us.
So it looks like you're registered with a different company. In this case, we recommend checking your emails and bank statements to determine which company you are subscribed to.Thank you
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Customer Complaints Summary
72 total complaints in the last 3 years.
10 complaints closed in the last 12 months.