ComplaintsforCognigence Products
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
10/05/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Products were purchased one one-time basis on-line in August, 2022 and paid for. I have no intention of continuing to use the product. I did NOT sign any form requesting an on-going participation. Yet in September a second shipment of the same products appeared unsolicited or requested in my *********** box with an unauthorized subsequent charge for both on my credit card. Calls placed to telephone numbers listed on the charges and placed to the business (Cognigence Products) get an answering service which announces a short waiting time or offers the choice to be called back by pressing # 3 which generates no response at all. Sham! Abusive!Business response
10/10/2022
Hello *****,
We highly apologize for the inconvenience this has caused you. We cannot locate an account for the consumer. Please provide an account name, number, order ID, etc., to resolve this matter. Thank you.
Customer response
10/12/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:I did not keep the original order # as I had no intention of re-ordering. However, I am attaching a scan of the envelope in which the product was delivered which should be sufficient information for the company.
In order for the BBB to appropriately process your response, you MUST answer the question above.
Sincerely,
***************************
Business response
10/19/2022
Hello,
Apologies for the inconvenience. We have already used all the means at our disposal to recover your account, unfortunately, you do not have an account with us.
So it looks like you're registered with a different company. In this case, we recommend checking your emails and bank statements to determine which company you are subscribed to.Thank you
Initial Complaint
09/07/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I requested and asked for the sample and since then i have twice gotten products in the mail that I hav NOT requested.Business response
09/09/2022
Hello *****,
We highly apologize for the inconvenience this has caused you. We cannot locate an account for the consumer. Please provide an account name, number, order ID, etc., to resolve this matter. Thank you.
Customer response
09/13/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:The company has sent me product 3 times without any invoice # or order # or any other way of identification. So I can not respond to their answer, because I have never been given any.
below their answer:
We highly apologize for the inconvenience this has caused you. We cannot locate an account for the consumer. Please provide an account name, number, order ID, etc., to resolve this matter. Thank you.
I can not answer because I have not been given any information! I am sending as an attachment a photo of one of the packages I have received. I hope that helps.
In order for the BBB to appropriately process your response, you MUST answer the question above.
Sincerely,
*******************************
Customer response
10/11/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:[Your Answer Here]
This is crazy I have gotten 3 mailings of your product No
order # no invoice NOTHING! How can I verify this? This is INSANE
you are putting this on ME!!!
In order for the BBB to appropriately process your response, you MUST answer the question above.
Sincerely,
*******************************
Business response
10/20/2022
Hello,
We have already used all the means at our disposal to recover your account, unfortunately, you do not have an account with us.
So it looks like you're registered with a different company. In this case, we recommend checking your emails and bank statements to determine which company you are subscribed to.Thank you
Initial Complaint
08/30/2022
- Complaint Type:
- Delivery Issues
- Status:
- Answered
Order a ONE TIME offer and paid immediately. I have since received additional bottles WITHOUT PERMISSION TO CHARGE TO MY CARD!!! I read the information and IT DOES NOT SAY AUTO REFILL MONTHLY!!! This is seriously a bunch of **** and SCAM!!! DO NOT ORDER FROM THIS COMPANY----THEY DO NOT ANSWER THE ***** AND WILL NOT HELP!!!! Now I have to pay my bank to stop payment on them----- total *************Business response
09/02/2022
Hello *****,
We highly apologize for the inconvenience this has caused you. We cannot locate an account for the consumer. Please provide an account name, number, order ID, etc., to resolve this matter. Thank you.
Initial Complaint
08/22/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
This company continues to bill my credit card for at least the last six months. I did not agree to a subscription. I intended for this to be a one time purchase. The actual products are unusable due to health issues that I have. I have sent an email request twice to the email listed on the product to request cancellation with no response and I received another shipment of the product today despite my request to stop billing me and sending me products. This is a very sneaky business practice. The company literally doesnt respond to any communication sent requesting cancellation. I have no idea how much they are even charging to my credit card, but I am requesting a copy of my bank statement today to ascertain the amount charged monthly for subscriptions. I would like my money refunded.Business response
08/30/2022
Hello ****,
We highly apologize for the inconvenience this has caused you. We cannot locate an account for the consumer. Please provide an account name, number, order ID, etc., to resolve this matter.
Initial Complaint
08/01/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
The company Cognigence Products whose mailing address is *****************************************************, and whose customer support number is ************, is part a bad business practices. I accepted their offer to try a bottle of their product, Focus Nootropic, for "free" for **** s/h. The reason for the complaint is I never received any welcoming e-mail and no email or phone call to tell me they were going to put me on automatic autoship. My credit card was charged ***** on June 25th 2022 and ****** on July 24th 2022. What triggered to look into this was that on July 29th 2022 I checked my mail and a bottle of Focus Nootropic had been delivered to me with no invoice. I had to do an internet search to finally find their contact number on the BBB web-site. I called customer service and asked what email they had on file for me, ********************************* was verified. With a search no emails or invoices had ever been sent to me. So I got one extra bottle sent to me at the end of July 2022, that I did not order, and what was the ****** for. These people are scammers with very questionable business practices. I have reported the incident to my cc company and customer service says I will get a refund but I will have to pay for shipping and a restocking fee of $9.99. So no permission to put me on autoship, no emails and no invoices and unwanted product with accessive and unapproved charges to my credit card.Business response
08/08/2022
Hello,
We do apologize for any inconvenience this may have caused you. If you have not cancelled your account has rolled into a monthly subscription as agreed to by the terms and conditions (you had to agree to the terms to be able to place the order). We did not receive a cancellation request from you in the allotted time, so we naturally assumed that you were satisfied with the product and charged you accordingly, as agreed to by the Terms and Conditions.
We went ahead and issued a full refund for the last order in July without the need to return the products. Please allow **** business days depending on your bank's processing time for the credit to reflect back to your account.
Rest assured, the account is canceled and you won't receive any further charges.
Thank youInitial Complaint
01/31/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
I ordered what I was led to believe a one time purchase of supplements for $4.95. I was charged $19.99 on 1-20/2022 and then $104.85 on 1-31-22. I sent two emails immediately after receiving the verification email to cancel any auto-ship orders. I called the company but they would not refund the $104.85 as they said I had already opened the product. This is a blatant scam as there was no verbiage to be found on their website regarding any type of membership and future charges. I want the funds refunded ($104.85 + $19.99) and I want to return the product. Thank you.Business response
02/04/2022
Hello ******,
We regret any inconvenience that the customer has experienced, and we assure you that we are doing everything possible to resolve their complaint. We take great care to ensure that important matters such as this are properly managed.
We went ahead and issued a refund for $124.84 as the customer requested. Please allow **** business days depending on your bank's processing time for the credit to reflect back to your account.
Rest assured, the account is cancelled and you won't receive any further charges.
Thank you.
Tell us why here...
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
72 total complaints in the last 3 years.
10 complaints closed in the last 12 months.