Business ProfileforFirstService Residential New York Inc.

On July 29, 2023, there was a catastrophic flood in the bathroom of a co-op apartment which I bought in January of 2023. It is the only bath in the apartment. I notified the ************* by calling the emergency number immediately when I first saw the water pouring out of a hole in the ceiling at 1 AM. It was determined the stoppered tub overflowed while the owner was away, soaking the ceiling and walls of our bathroom with a partial collapse of our ceiling. I called a water mitigation company to come the next morning and they confirmed the walls and ceiling were 100% saturated with water. The super called ************* with me to OK the mitigation company to bring in drying equipment and we were told to wait. I emailed next business day (a Monday) and was told by our ************* rep, they would be in touch with next steps. I did not hear from them for 23 days, despite emailing/calling with concern about mold that was developing in the wet walls and my family experiencing respiratory issues. The leak continued to for two months. I scheduled and paid $8,000 for a mitigation company to come 9/26 and a 1st Service finally sent a plumber the day before, 9/25/23 so the mitigation could start. We learned the leaks were happening because the drain was never connected. The workers found extensive mold covering the inside of bath walls and ceiling and one wall of the adjacent pantry which was also removed. It has basically been a nightmare. Manager #1 left the company in the fall, the next manager was fired in December. My children and I are living with only a toilet, nowhere to bathe and open walls with a cockroach infestation since September 26, 2023. A plumber finally fixed the plumbing violation 12/11/23. We have a 3rd manager now and received an apology from the ** in charge. The co-op board has tried in vain to help. It is now January 4, 2023, over FIVE MONTHS since the flood and 101 DAYS without a bath and I have no answers for when we will have a resolution.