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Business ProfileforBonafide Health, LLC
Additional business information
On 3/13/2023, BBB wrote to Bonafide Health, LLC and asked the business to substantiate the following advertising claims on its website at https://hellobonafide.com/ and VALPAK print coupons: "Safe and hormone-free"; "Scientifically validated"; "Recommended by over 8,300 doctors"; "7 out of 10 experience symptom relief in 2 months or less". BBB found that these claims were in violation of the BBB Code of Advertising. As of 5/3/2023,
At-a-glance
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Business Details
- Location of This Business
- 500 Mamaroneck Ave Ste 510, Harrison, NY 10528-1611
- BBB File Opened:
- 1/31/2022
- Years in Business:
- 7
- Business Started:
- 3/1/2017
- Business Incorporated:
- 3/1/2017
- Type of Entity:
- Limited Liability Company (LLC)
- Related Businesses
- Business Management
- Dr. Alyssa Dweck MD, Chief Medical Officer
- Mr. Michael Satow, CEO and Co-Founder
- Contact Information
Principal
- Mr. Michael Satow, CEO and Co-Founder
Customer Complaints
10 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
11/06/2023
- Complaint Type:
- Product Issues
- Status:
- Resolved
Customer Reviews
8 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Drienne G
07/11/2024
Bonafide Health, LLC Response
07/18/2024
Regarding the concern with your credit card: we recommend that you contact your bank directly to inquire about your concerns about authorized payments despite a billing address change as we are not in control of how your bank processes moves.
Additionally, we have no record of a request to cancel in our system. We would love to investigate this further and see that a member of our ************* team asked you to forward it to us, but we have not heard back from you. That said, we can confirm that your subscription has been canceled and your most recent order was refunded.
Customers do always have the ability to cancel their subscriptions directly within their Bonafide account - step-by-step instructions can be found in our *********** here (************************************************************************************************************************).
We'd also like to assure you that we do not compensate or incentivize healthcare providers for their recommendations; recommendations are based solely on the efficacy and safety data supporting our products.
Last but not least, we're so sorry to hear that Revaree didn't provide the results you were hoping for. While we always hope that our products will be the solution for every woman who tries them, we understand that this is not always the case, and hope you experience the relief you deserve soon.
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