Reviews

this company sent me product NOT ORDERED i called to stop it email as well it is a big BLACK HOLE the phone number does not connect you and email is horrible they said OH we will not send it they DID and i refused at door with POSTMAN july 2024 it is SEPTEMBER with no credit they lied and said OH we did not send it they DID but i refused it i will NOT pay for this bad product that NEVER worked that my **** asked me to try horrible company

Hi ******, we're so sorry for any difficulty you encountered when contacting our ************* team. Our toll-free phone line is available Monday through Friday from 9:00 AM to 6:00 PM EST. Upon reviewing your conversation history with us, we could not find a record of a phone call from you, though we see that you did communicate with our team via email.

We see that a Clairvee 3-Month Plan subscription was started on April 15th, 2024 and canceled from your end on July 15th, 2024; however, the second order had already been processed by the time the subscription was canceled. Canceling a subscription does not automatically cancel orders that have already been processed, which is why it was still fulfilled and shipped.

We also see that a member of our team provided instructions for returning the order according to our policy (*****************************************************); however, because the order was not returned in this manner, we received no notification from the mail carrier that the delivery was refused or returned to our facility. Consequently, we could not issue a refund, though our team has since been able to make an exception and process one. It may take up to 10 business days for the refund to appear back in your bank account, so please be on the lookout.

Finally, we're sorry to hear that ******** didn't work for you (though as a quick reminder, we do recommend taking this product consecutively for at least six months for optimal results). If there's anything else we can do for you, please let us know.

First I was really excited because I was going to try something that I thought it was going to change the difficulties I was having, I had a doctors appointment and my doctor recommended me to use this company for my problem. I bought 3 months supply and after 3 month I havent seen any change in my life. When I went on my banks I notice there was a charge in my account, which I never authorized supposedly I had subscribed once you purchase something with them. Which I didnt. I called to report it and they said they couldnt give my money because I had subscribed. Explain that I never did that and they said they know the website is tricky, we have hear of this complains before. Theres nothing I can do. No refund issue.. I didnt order and doesnt work. It should be taken out of doctors offices and should be investigated.

Hi *****, we're sorry to hear about your negative experience with us. Upon reviewing your order history with us, it appears you initially ordered a Ristela 3-Month Plan subscription on June 5th, 2024, not a one-time purchase. We can confirm that this subscription has been canceled, so moving forward, you should not receive any more products from us.

Per our return policy (*****************************************************), we can accept returns on unopened, unused products within 30 days from the order shipment date of any first-time orders and within 14 days from the order shipment date of any recurring orders (refills). We see that a member of our ************* team offered to help initiate the return process and waive the return shipping fee for you, but this did not provide a satisfactory resolution. Following that conversation, our team was able to make an exception to the standard policy and issue a refund for the order without the physical return.

Last but not least, we're so sorry to hear that ******* didn't provide the results you were hoping for. While clinical studies show that women saw increased physical arousal by month two, with further improvements over time, we understand that every woman is different and Ristela may not work for everyone. If we can provide more information or further assist you in any way, please let us know.

I have been using the products for just about 3 weeks now and I do think they are helping me. However, take heed of the other reviews here. This company has unethical business practices in the way their information is designed on both the mobile and desktop versions of their site. It is difficult to see how to cancel a subscription, and because the way the links are structured you have to cancel one product at a time, I discovered that -- once I canceled one of two products -- the screen design suddenly changed and there was no longer a link to cancel the second product. Also, the reason I was on the site to begin with? I did a one time order, or so I thought. A few weeks later, among the many annoying marketing emails I was receiving, I got a message about subscribing. So, I did so, and even added a third product to try. Unbeknownst to me, I was already subscribed (shady trick from my first order - when I used the coupon code it switched me to a subscription but that was not clear to see or understand.) WATCH OUT WITH THIS COMPANY.

Hi *****, we're so sorry to hear that you had this experience. We always aim to make both our ordering and cancellation processes as seamless as possible, so rest assured that your feedback regarding our website has been shared with the appropriate internal team so they can investigate any potential technical issues.

Many of our coupon codes are only applicable to our subscription plans (Monthly or 3-Month), and our system does not have the capability to automatically switch an order from a one-time purchase to a subscription plan. If a customer tries to apply a coupon code to a one-time order, they will receive an error message.

That said, we see that you have contacted our ************* team and can confirm that your duplicate subscription has been canceled. Per your request, you have also been unsubscribed from our marketing emails.

Finally - we're glad to hear that your Bonafide products are working for you thus far, and we hope you'll continue to update us on your progress and results. Thank you for bringing your unsatisfactory experience to our attention, and if we can further assist you in any way, please let us know.

Fraudulent business practices - they didn't cancel my subscription despite my request when moving, made over $500 in unauthorized charges on my credit card over a 1-year period even though they were charging a credit card linked to the wrong address (unauthorized charges) and supposedly sent unwanted/unordered products to my former address (new home buyer denied receiving). Refused to refund money though the credit charges charges were not authorized/not even linked to correct billing address). I spoke to 2 different people for nearly an hour on the phone. I wanted to warn others as the Ob/***'s really push this product as the company gives them free samples to get costumers hooked kind like pharmaceutical company (do they get kick-backs for recommending/).. They offer a discount if you subscribe then increase prices they automatically charge & make it very difficult to cancel the subscription. Poor business practice. The products are no better than what you buy in stores for 1/2 the price. My credit card company indicated that ethically the online companies are supposed to reauthorize credit cards each time they bill you. When I moved, the change in address should would have blocked the credit card charges as the billing address had changed. Ethical companies reach out to you to obtain the new billing address per charge authorization. I would have reconfirmed my **************************** with the product.

Hi there - we're sorry to hear about your unsatisfactory experience with Bonafide, as this truly isn't what we aim for.

Regarding the concern with your credit card: we recommend that you contact your bank directly to inquire about your concerns about authorized payments despite a billing address change as we are not in control of how your bank processes moves.

Additionally, we have no record of a request to cancel in our system. We would love to investigate this further and see that a member of our ************* team asked you to forward it to us, but we have not heard back from you. That said, we can confirm that your subscription has been canceled and your most recent order was refunded.

Customers do always have the ability to cancel their subscriptions directly within their Bonafide account - step-by-step instructions can be found in our *********** here (************************************************************************************************************************).

We'd also like to assure you that we do not compensate or incentivize healthcare providers for their recommendations; recommendations are based solely on the efficacy and safety data supporting our products.

Last but not least, we're so sorry to hear that Revaree didn't provide the results you were hoping for. While we always hope that our products will be the solution for every woman who tries them, we understand that this is not always the case, and hope you experience the relief you deserve soon.

I HAVE TO AGREE WITH ************ 1/23/24 AND ****** 4/17/24 BUYER BEWARE!!!!THE BBB NEEDS TO CHECK INTO THIS COMPANY. THEY DO NOT HAVE A PLACE ANYWHERE ON WEBSITE TO CANCEL SUBSCRIPTION, DO NOT NOTIFY YOU WHEN THEY ARE ABOUT TO SEND OUT SUBSCRIPTION SO YOU COULD CANCEL. NOW I TRULY BELIEVE THE PRODUCTS THEY SALE ARE BOGUS AND NOT OF QUALITY IF YOU MAKE IT THIS HARD AND DECEIVE PEOPLE. MAYBE WITH ENOUGH BAD REVIEW PEOPLE WILL STOP BUYING THE PRODUCTS THEY SALE. LEGIT HONEST COMPANIES MAKE RETURNS, CANCELLATIONS, AND BEING ABLE TO LEAVE REVIEWS SIMPLE! ALL I WANT TO DO IS CANCEL MY SUBSCRIPTION BUT NO WHERE ON THE WEBSITE. YOU CAN SEE YOUR ODER AND SUBSCRIPTION BUT CANNOT CANCEL, WHY? DECEITFUL COMPANIES MAKE THINGS DIFFICULT ONCE THEY HAVE YOUR CREDIT CARD. DO NOT BUY FROM THIS COMPANY!!! WISH I HAD DONE MORE DIGGING ON THIS COMPANY BEFORE I PLACED A SINGLE ORDER.

Hi ******,

First and foremost, we're so sorry for our delay in response here! Unfortunately, we were not notified that your review had come through, or else we would have replied much sooner.

While we see that our ************* team assisted you directly in canceling your subscription and issuing a refund for the unwanted order, we want to assure you that customers always have the option to directly cancel their subscriptions within their Bonafide account. We also provided step-by-step instructions for canceling in this FAQ (************************************************************************************************************************), which can be found in our *********** on our website.

We also aim to make the return process as seamless as possible for our customers via our return portal here (*****************************************************).

Regarding the lack of notifications for upcoming orders, we completely understand your frustration and have shared your thoughts with our internal team. At this time, system constraints only allow us to send a courtesy reminder for the first refill, but we understand that this isnt ideal. Our team is looking into potential solutions so customers can request reminder emails within their Bonafide account - we hope this will be possible in the near future.

We sincerely apologize for your unsatisfactory experience with Bonafide, as this is never the experience that we aim for. Please let us know if we can provide further assistance or information.

Deceiving and spammy company. I canceled my subscription because the product didn't work for me. They had already charged my card and shipped out 3 months' worth, which I was able to return for a refund. But then 3 months later they charged my card again and sent out more product. Buyer beware!! They just want your money.

Hi ****** - we sincerely apologize for the frustration this has caused, as it is never our intention to deceive our customers.

Upon review of your conversation history with our ************* team, we see that a member of our team offered guidance for using the product, asking if you'd like to continue using it for a little longer before canceling. However, we never heard back from you following that interaction, so your subscription was not canceled at that time - this is why you received another order.

We can confirm that your subscription has now been canceled (as of April 17th, 2024); moving forward, you will no longer be automatically billed or receive automatic orders from us. Additionally, we see that you have been in touch with another member of our ************* team, who issued you a full refund for the unwanted order.

Again, we're so sorry for your unsatisfactory experience and hope you find this to be helpful. If there's anything else that we can do for you, please don't hesitate to get back in touch with us at **************************************** We're always here to support you.

Website deceiving. Thought I was ordering 2 product bundle but when I looked at charges, I was only charged for 1 product (and not the main product I wanted) and was offered to bundle with product I wanted. Then find out Ive got 2 products that werent my main product pick but according to customer service cant cancel (had just ordered). Charged for 3 products that havent even shipped and not sure they wont continue future orders/charges despite my cancelling all subscriptions via website.

Hi ***** - we're sorry to hear about your unsatisfactory experience, and also apologize for any trouble you had with our website as we aim to make the ordering experience as seamless as possible (and never deceiving). Please know that your feedback has been shared with our internal team, so we can take it into consideration as we make future improvements to our website.

We also apologize for any frustration regarding the inability to cancel your order. Our Fulfillment Team works very quickly, so we are often unable to cancel orders once they have been processed. We see that a member of our ************* team contacted you on December 29th, 2023 via email to ensure that everything is correct with your account and subscriptions; however, we have not yet heard back from you. (If you did not see this email come through, we encourage you to check your spam/junk folder in case it was misdirected.)

We look forward to assisting you further as needed and again apologize for your negative experience.

Ive tried Bonafide for a few months. The products are expensive but seemed to promise to fix all the feminine issues I was having - so they seemed worth it. After trying them for about 6 months I decided there had no change - which was disappointing and decided to no longer use the products. I forgot that I had auto ship set up (you get a discount doing it that way) and was auto charged at 2:30 am for the shipment. I called the next morning and was told there was nothing they could do as the order had already processed but that once I receive it I can return it for a full refund. This was frustrating because I called within less than 12 hrs of the order processing but there was still nothing they could do. Once I received the order, I followed the return process, I do not have a printer and **** could not print the return label they provided so I had to call Bonafide back and hope they could send a QR code. Luckily, they could - I also asked the rep on the phone to make sure that all future auto ships were cancelled , she confirmed that they were. Fast forward to do day, I am once again being charged an auto ship at 230 in the morning and catching it within 12 hrs only to be told its too late to cancel. I logged into my account to see that only 1/4 products were actually cancelled. I an incredibly frustrated with Bonafide. Not only did they not cancel my auto shipments when I requested this, their products do not work and you have to complete multiple steps to return products. Be careful if you sign up for auto ship - they will continue to charge you.

Hi ******* - we're so sorry to hear that your Bonafide products didn't work for you, as helping to manage your symptoms is our top priority. We also apologize for any frustration regarding the inability to cancel your orders. Our Fulfillment Team works very quickly, so we are often unable to cancel orders once they have been processed; however, we understand your frustration and will be sure to share your thoughts with our internal team for their consideration.

We also apologize that only one subscription was canceled following your earlier request, and can confirm that the rest of your subscriptions were canceled on June 1st, 2023. Moving forward, you should not be automatically billed or receive any orders from us.

Again, we're so sorry for your unsatisfactory experience and hope you find this to be helpful. If there's anything else that we can do for you, please let us know.