ComplaintsforTeachers Federal Credit Union
Credit Union
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
05/11/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I had nothing but problems with this credit union since I opened my auto loan in 9/2019. In 24 months I made over 13k in payments. For 12 of the months I paid extra on my monthly payments ranging from $40 to $200. But for some reason my total loan amount went up not down in 2 years. My monthly payment went up over $100 my third month of financing the car and thousands added to the total loan because they said I didnt have collision. That was not true. I made repeated calle even called them with someone from my car insurance and even a rep from the forced placed insurance. Both told representatives from TFCU that I have full coverage insurance. They told them to remove the thousands put on my overall loan and to put my monthly payment back to where it was. I was never able to get anywhere with tfcu reps. I sent ************************************************ ***************************** in collections emailed me stop contacting us and just make your payments because me and my colleagues wont reply. I told them this is pointless just take the car. I was sent a letter from ***** if I wanted to keep my car and not get t repossessed that I need to pay the 2 car payments and the total amount on my credit card which was over $6,000! That I repeatedly told them had all fraudulent charges months prior. Then in December they received a $30,600 for selling the car, $2847 for the forced placed insurance refund and a check 2/11 for my extended warranty refund $1897.02 they cashed the check but never applied it to the total then end of March sold it off as ************* to a debt collector. I had them change the name on the check to the debt collector 2 weeks ago and mail to them. The total amount remaining was $35,485.20 the debt collector was given an extra $525.92 which should go to me. But on my credit report it says the total amount was $36,949 and even after this check I still owe. Plus how come my over 13k in payments in 24 months didn't touch my loan.Business response
06/06/2022
Teachers has been in contact with this member through email and phone. Our member has been provided with the member experience team contact information if they have any questions or additional information.Initial Complaint
04/14/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
I am not liable for the debt with TEACHERS FED CREDIT UN. I do not have a contract with TEACHERS FED CREDIT UNYou guys need to handle this issue. This has been going on for a long time now that I have seen my information. That's messing my Character & name up as a person.They are in violation & told me 30 days when I had fraud. A identity theft with police report I had attatched as well, they are in major violation.Business response
04/26/2022
We have reviewed this claim with our internal teams. We have made several attempts to contact our member and left voicemails for each attempt. As of 4/26/2022, we have yet to hear back from this member. For any updates regarding this claim, they can reach out to the Member Experience team at *********************************************** Thank you!Initial Complaint
03/31/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
I USED THE SERVICES OF TFCU TO **** MONEY TO ******** THROUGH BANCOLOMBIA (THE BENEFICIARY ****) ON JANUARY 05, 2022. THE BENEFICIARY IN ******** WAS SUPPOSED TO RECEIVED *********** ********* PESOS AS STATED IN THE CONTRACT THAT I SIGNED. THIS WAS WAS $26,000,40. (*** MONEY). WHEN THE MONEY GETS TO ********, THE BENEFICIARY WAS TOLD THAT SHE WOULD NOT RECEIVED THE AMOUNT STATED IN THE CONTRACT (*********** ********* PESOS BUT MUCH LESS. IN DOLLAR THE EQUIVALENT WAS ONLY $24, 844 INSTEAD OF THE $26, 040. . THERE WAS NOT DOUBT THAT THEY WERE TAKING ADVANTAGE OF ME AND I DECIDED TO RECALL THE **** AND GET MY MONEY BACK. AT THE BEGINNING THERE WAS LITTLE AND ALMOST NO COOPERATION FROM THE TEACHERS FEDERAL CREDIT UNION EMPLOYESS AND MANAGERS TO RESOLVE THIS ISSUE. ONE OF THE MANAGERS AT TFCU ASKED UNDER DURESS TO WRITE A LETTER STATING THAT I WAS AWARE THAT THERE WOULD BE FEES INVOLVED (THIS HAS NEVER HAPPENED BEFORE IN MY LIFE WITH RESPECT TO ANY ****) OTHERWISE HE SAID HE WOULD NOT HELP ME. I FOUND THIS TO BE VERY RUDE AND DECIDED TO WRITE THE LETTER AND AT THE SAME TIME ADDED IN THAT LETTER THAT THE **** DID NOT HONORED THE CONTRACT SIGNED. AS A RESULT OF THEIR ACTIONS WHEN I RECEIVED MY MONEY BACK THERE WAS $800 DOLLARS MISSING FROM MY MONEY. I COMPLAINED TO SEVERAL MANAGERS FROM THE BRANCH IN *************, ******** AND THE BRANCH IN *********, ******** AND WAS NOT SUCCESSFULL IN GETTING MY MONEY BACK. THEY HAVE STATED THAT BECAUSE I HAD SENT DOLLARS, WHICH I DID NOT, AND DUE TO THE EXCHANGE RATE, I WAS IMPUTED A PENALTY OF $800 WHICH IS VERY UNFAIR. I HAD PREVIOULSLY SENT MONEY TO ******** WITH THE SAME **** AND RECALLED IT AT ONE TIME AND GOT ALL MY MONEY BACK WITH NO PENALTIES, SO THEIR ARGUMENT IS NOT VALID AND I ASKING FOR MY $800 THEY TOOK FROM ME.PLEASE BE ADVISED THAT I HAD PREVIOUSLY SENT MONEY TO ******** IN DOLLARS AND I HAD TO RECALLED THE **** AND GOT ALL MY MONEY BACK. SO THERE IS NO REASON FOR THEM TO TAKE MY MONEY THIS TIME.Business response
04/28/2022
We have followed up with our internal teams and *** ****** accordingly. Our team spoke with *** ****** on 4/28/2022 in regards to this case and our findings.Customer response
05/02/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:STILL NOT TRYING TO REFUND MY MOMEY ($800). Just doing nothing to resolve it.
****** ******
Business response
05/12/2022
Teachers has followed up with *** ****** by mail as of 5/12/22 in regards to this case and our findings.Customer response
05/13/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:The business has not attempted to resolve the issue.
****** ******
Initial Complaint
03/22/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
The branch in ********* was provided with legal documents from the court over 10 days ago. They promised to call me once their legal department reviewed. That was March 11. I made an appointment 5 days later but was told only one person could assist me and my name and number were taken. I left a message again today. The court has advised them of what needs to be done. There is only 2 options. I have called teachers several times for a response to manage the accounts. The manager assigned is reportedly *****. No update, no return calls, to my requests. The bank can reach out to me, the court, the attorney with any questions. It is my understanding they cannot ignore court directions. This has been a very stressful time. Before this recent interaction, this branch was helpful,. I am very concerned the branch is deliberately not responding to me and the court paperwork submitted. Im not sure how to proceed.Business response
03/23/2022
We followed up with our internal teams to rectify this issue, which has since been complete. The member was followed up with and was appreciative that we were able to follow through. Tida said she will be removing this complaint.Customer response
03/24/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
The complaint department at TFCU reached out to me based on my BBB contact and my concerns were addressed.
Thank you.
*******************
Initial Complaint
02/14/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I requested to close a savings account that was opened in my name by a lending company Figure Lending. Teachers Federal Credit Union is refusing to close the savings account claiming that I have a loan with them and they need proof the loan is paid off. When I asked them about the loan they told me to call Figure Lending. The reps refused to provide me with any loan details. I asked them why the needed proof the loan is paid if my loan is not with them. They refused to answer my questions and referred me to seperate company. To this day I dont know why a savings account was opened in my name or why Teachers Federal Credit Union is claiming I have a loan but refuse to give me the details of the loan. I feel that Figure Lending got a loan from Teachers Frderal Credit Union in my name, and then charged me for a higher interest rate than what they received. On top of that I attempted to apply for a loan directly through Teachers Federal credit Union but I was denied. So how can Figure Lending and I have a loan with them, but I cannot have a loan.Business response
02/25/2022
We have followed up with our internal teams and ****** accordingly. We have completed her request to close her account as of 2/17. We have tried to follow up since, and left 3 voicemails. If she would like to continue the conversation, she can respond directly to the extension provided in our conversation.Initial Complaint
12/13/2021
- Complaint Type:
- Billing Issues
- Status:
- Answered
I made a few transfer transactions. Now my account is frozen. A transaction fir a deposit was denied. Also cannot take any of my own money out of the account!! No phone call or email. No warning of system issue!!!Business response
12/21/2021
We attempted reaching ******* via phone and left voicemail messages on 12/13, 12/14, and 12/17. We sent an email 12/15 to acknowledge her complaint as well. As of 12/21/21, we have yet to hear back from the member. For any updates regarding her account and complaint, she can reach ***** at ***************************. Thank you!Initial Complaint
11/04/2021
- Complaint Type:
- Billing Issues
- Status:
- Resolved
On/about August 2021, my wife and I received checking and savings statements from teachers federal credit union, in Smithtown, NY. We are not teachers or live in New York; so have no reason to join this credit union. I contacted the company to close the accounts in early September; nothing has been done yet. This is fraud. Please help me get these accounts closed out.Business response
11/05/2021
We have followed up with our internal teams to review this situation. Our team resolved this case with the desired resolution 11/4. We have contacted ***** to confirm satisfaction of the outcome.
Customer response
11/05/2021
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
**** ******
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Customer Complaints Summary
59 total complaints in the last 3 years.
23 complaints closed in the last 12 months.