ComplaintsforTeachers Federal Credit Union
Credit Union
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
10/27/2022
- Complaint Type:
- Product Issues
- Status:
- Resolved
Account #: *********** My mother-in-law is 104 years old. Her CD matured and she requested her money be wired to her bank.They refused to wire the money because she didn't have a picture ID like a driver's license. We then sent a letter signed by her requesting a check be sent to her home. We received an e-mail confirming the receipt of this letter. Now they claim they never received it. I resent the letter and the confirmation and have not heard back from them. My mother-in-law desperately needs this money to pay for her around-the-clock aids. They know this and don't care. They are incompetent and cruel. Most of the agents I spoke to were out and out nasty. Please help us.Business response
10/31/2022
We have reviewed this claim with our internal teams. We were able to assist our member with their desired resolution on 10/31/2022. Our member has been provided with our contact information for all future needs.Customer response
11/02/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
***************************
Initial Complaint
10/12/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
I received notification that a teachers federal credit union account was opened in my name with a $1.00. I did not open this account. Is this a legitimate account?Business response
10/12/2022
We have reviewed this claim with our internal teams. We were able to assist our member with their desired resolution on 10/12/2022. Our member has been provided with our contact information for all future needs.Initial Complaint
08/18/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I applied for a promotion to open a new checking account in June. I then received an email congratulating me that my account was "approved and active." the next day however i was not able to log into my account. When I called in I was informed that account "needed to be reviewed" and then the day after that I received another email thanking me "for joining Teachers Federal Credit Union" but i could still not log in. I called back in asked to speak to a manager and i was told a manager would be calling me back in 2-3 days, but that call never came. * days later I received another email saying my account was closed because it had not passed their review. Company is enticing people with promotions and then misleading them on the status of their accounts. Feels alot like bait & switch. Their emails contradict each other, they make false promises, and have terrible customer service support.Business response
08/29/2022
Teachers has contacted our member and an appointment has been made regarding our member's concerns.Customer response
09/06/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:Business did not address any of the issues that lead the problem at hand. Business is continuing to miscommunicate with consumers. Nothing was changed, nothing was resolved.
Sincerely,
***********************
Initial Complaint
08/17/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
On 06/17, I applied for an account under a $400.00 rebate, as I was a teacher in 2 states, graduating ****************, as an underrad., and C.S.U., with an M.A. I have met all requirements, but the 60 day ACH requirement as the account opening was delayed by digital accounts. I hae enclosed my original email, with no responses, as they wanted to review the FaxZero docs sent. My call record shows numerous calls. The first calls where on a non received debit card. The agent told me it was mailed on 06/18. I waited the 10 days requested, than was told it was lost. I was given the card underwiter number whom informed me it was blocked by TFCU. Then some longer calls. First, all the information was received, it would be taken care of. On 06/27, ***** in the call center had his manager walk to digital accounts, whom she told they were over the 4 day acceptance rule. She informed ***** that that ***** would send me an acceptance email the following day.No email, so 2 days later I phoned and talked to a nice woman, that informed me that they have everything but do not accept mobile phone bills as a proof of address. I informed her that they are a utility, unless they are prepaids. In any case, I faxed all of the items, and received my first email response from ******* in digital accounts. The problem resulting from all of this, is by the time it was approve in late June, I did not have time to change my former direct deposit to FTCU because 10 days is needed. Backdating the application did little to correct this issue. In all fairness, I believe they should allow my 09/3 deposit to be accepted to complete the promotion agreement.Business response
08/19/2022
We have reviewed this claim with our internal teams. We were able to assist our member with their desired resolution on August 19th, 2022. Our member has been provided with our contact information for all future needs.Initial Complaint
08/01/2022
- Complaint Type:
- Billing Issues
- Status:
- Resolved
I signed up for an account after being referred by someone. The promotional terms were $450 if the following terms were met: $50 for friend referral need 10 transactions w/in 60 days;$300 need $2500 DD w/in 60 days; $100 for $500 debit card spend. All promotional terms were met but they refuse to pay out. they claim my direct deposit wasn't coded as such and therefore I get nothing despite the fact that it was an employer direct deposit that their system miscoded.Business response
08/02/2022
We have reviewed this claim with our internal teams. We were able to assist our member with their desired resolution on August 1, 2022. Our member has been provided with our contact information for all future needs.Customer response
08/02/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
***********************
Initial Complaint
06/24/2022
- Complaint Type:
- Product Issues
- Status:
- Resolved
Opened an account Jan this year and transferred $301.88 to the account in March. Money never showed up and they claimed it was never sent. Opened a dispute with the bank I sent money from to get the money back and this was sent May. June 1st they call and say they do have the money I just cant get to it. The did complained about the dispute and did not send money to account even after being caught. Two weeks later I call and complain and the finance department says they will send the money. Next week it is not sent and they say again they will send it. Another week and they say it was sent and they closed the issue out. For two days I have called and get put on hold and as soon as I start to talk to someone it puts me back in one hold in line to talk to someone. I keep catching them in lies and all I want is my money back and then to close my account.Business response
06/28/2022
Member Experience Team spoke with our member on 6/28/2022 and was able to assist in a resolution.Customer response
06/28/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
*******************
Initial Complaint
06/23/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
On May 30, 2022, I opened a Teachers Federal Credit Union account on their website. I received email confirmation the account was approved and open. As part of the application process, I provided $500 of initial funding via a ********** card. Soon after, Teachers Federal Credit Union restricted my account, and I was unable to access it via online banking. My employers direct deposit bounced, as it was returned by Teachers. Then they sent me an email saying my account has been closed. They claimed the initial funding ($500) was returned to my original institution. However I have confirmed with Chase that they never received and of those funds back. I have account statements to prove it. I've reached out to Teachers Federal Credit Union support several times, and got nothing but boilerplate responses saying that funds have been returned and it's up to my bank to figure out what happened with them.Business response
07/01/2022
The Member Experience Team at Teachers has made multiple attempts to contact our member and left voicemails. An internal investigation was done and we wanted to connect on our findings. If our member has further questions and or concerns, they have been provided with our Specialists email and extension.Initial Complaint
06/21/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
On 5/29 I applied for and was approved for a membership at Teachers F**. I submitted accurate and complete information on the application, received a member#, and successfully registered for online banking access. Several days later (approximately 06/02/22), my online access was locked out without an explanation. When I contacted the *** I was told that the account needed manual review and I would be contacted if any documentation was required. I did not hear anything for several days. The next week, I followed up with an email as my opening deposit had been taken and I had no access to it. I had also changed my direct deposit and was concerned about my paycheck being deposited into an account I had no access to. I also received a survey from the ** requesting feedback on the account opening process. I gave them poor feedback on their lack of communication, to which I received a response requesting I email a copy of the front and back of my driver's license, as well as a utility **** showing my name and current address. I immediately complied and sent all requested documentation. I received no response. A week later I sent a follow-up email requesting status to which I received no response. I also called after that email and was told they had no update. Finally, on 06/16/2022, I received the following email:"**** ********* *** *** **** ******** ** ******* ******** ******* ****** ****** **** ****** ** ** ****** *** **** *** **** ******** ** *** ********** ** ********** ** ******** ******* *** ***** ******* ************* *** ******* ******** ******* ****** ***** **** ** ****** ** ******** ********** *** *** ** **** *****" (truncated for length)Business response
07/01/2022
Teachers Federal Credit Union has completed an internal review and has contacted *********************** via email on 7/1/2022 with information about their request.Initial Complaint
06/21/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
June 17th 2022- **************** if a company allows their employees to talk down to & belittle their customers over the phone or in person, you know the company must not care of treat their employees well. I had called *********************** their Repo Specialist, on this day, she was rude and highly abrupt she told me I had to pay $30,000 something dollars. I knew immediately she could not do basic math, if someone is past due of 4 months and their monthly auto loan payment is $537.61/mo theres no way, that $537.61 xs 4 is equivalent to $30,000 something dollars, I even asked to speak with collection manager 3-4xs *************************** while I had her on the phone, she kept raising her voice at me, and scuffing at me over the phone, she refused to transfer me over to *******, even though she said his door was closed, my response was I know he has a voicemail you could transfer me over to his voicemail, she refused and advised me she could not do this, instead she provided me with his extension #****. She advised they were repossessing the vehicle back to full. In the meantime I had already left 2-3 voicemails for *************************** prior to reaching *****, he waited to call me back somewhere between 1- 2 hrs. Their reps can never read notes, ***** Abruptly blind transferred me over to their collections department when ***** is the one who works in the recovery/repossession. So the collection representative ***** comes on the line states we received a cease & desist letter, I advised I never sent you one of those, they also refused to tell me the name of the representative who falsified this in my file, then she goes on to say ******* sent you an email, I told her I didnt have an email and I informed you of this she replys well we manually enter the email *************** for any customer who doesnt have an email, now you are forging an email address, omg! ******* calls says I have to pay $3,288.05 in cash only and within 10 days including weekends, really? They not open on Sun.Business response
06/22/2022
Our team spoke with *************** on 6/22/2022 in regards to this case. Our specialist gave ************** her direct extension for any future communication.Initial Complaint
06/13/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
On May 30, 2022, I opened checking and savings accounts with Teachers Federal Credit Union (TFCU). During account opening, I funded my account with $5,000. After opening my accounts, I received an email confirming that my application was approved and welcoming me to the credit union. I was able to sign-up / create an online banking profile at that time. On May 31 I tried to login to my online account and was informed that access had been restricted. I followed-up with TFCU customer service and was instructed to send a copy of my Drivers License and a Utility **** to have my account unlocked those requested documents were sent in on June 2 and I was told it could take up to 3 business days to process them and restore access. My account was not unlocked after 3 business days. I called customer service and was told theres no timeline for when my documents will be reviewed and when access will be restored. It has been two weeks since opening my account with TFCU and I still dont have access to my $5,000 opening deposit. The communication from TFCU has been abysmal and not transparent; in addition, they are restricting access to my opening deposit.Business response
06/16/2022
Teachers Federal Credit Union has completed an internal review and has contacted this member with information about their membership.Customer response
06/17/2022
Better Business Bureau:
In response to my BBB claim (ID *********, ******************** has closed my account and returned my funds. While a disappointing resolution, the matter has been resolved.
Sincerely,
***************************
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Customer Complaints Summary
61 total complaints in the last 3 years.
24 complaints closed in the last 12 months.